Report an Issue

Report an Issue

Overview

Is there a street light out in your neighborhood? Abandoned vehicle? Graffiti that needs removal? A pothole that needs filling? Now you can help report non-emergency problems to the City of St. Albert from your smartphone or computer, thanks to our new partnership with SeeClickFix.

Our staff responds to Spruce It Up requests during regular business hours. If this report comes in on a holiday, weekend or after-hours, it will be read on the next business day. PLEASE NOTE: Spruce It Up is not to be used for emergencies. For urgent matters that require immediate attention or a police response, call 9-1-1.

Getting Started

If you are not sure how to get started, read the detailed step by step instructions.

Desktop

The widget below allows you to make service requests as well as discover existing problems that have been reported, from your desktop computer. To report an issue:
  1. Make sure the Report tab is selected .
  2. Drag the map marker to the location of your issue, or type in the address directly.
  3. Click Next.
  4. Choose a service request Category from the drop-down menu that matches your issue.
  5. Enter a Title (required), additional Description (optional), and attach an Image (optional).
  6. Click Submit.

Mobile

Choose your platform:
iPhone App StoreAndroid MarketWindows PhoneBlackBerry Download

Report An Issue

Spruce Up Map Legend

Support

For technical support with the SeeClickFix platform, please email support@seeclickfix.com.

Once you have sent a report, you will receive email communication from the City acknowledging your service request. You can continue to check on the status of the issue online. Once the work is complete or the issue has been resolved, you will be notified by email as well.