Managing Dog Licences

Signing up for MyCity takes about 5 minutes when following these steps:

1. Go to the MyCity website and continue past the overview
2. From the login screen, click the Register for MyCity button
3. On the registration screen, you will need to provide a minimal amount of contact information and select a password
4. Upon submission, we'll send you an email with an activation link. Follow that link to activate your profile. Once activated, we'll return you to the MyCity login screen.

Before you begin, note that you will need the account and access code numbers from a recent invoice to complete this process.

1. Log in to the MyCity service ›
2. From the MyCity Accounts screen, click the Connect or Edit Accounts button
3. From the Edit Linked Accounts menu, choose Connect Accounts
4. From the Connect Accounts menu, select Dog Licence
5. When prompted, provide the account number and access code for the licence (a sample invoice will show you where to find these items on your paper document). The eBilling question provides you with the option to receive future account invoices by email. Click Register once you're ready to proceed.

If successful, your dog licence account details will now be accessible from the main MyCity Accounts screen.

Dog Licences can be purchased online from the City by following these steps:

1. Log in to the MyCity service ›
2. From the MyCity Accounts screen, click the Add or Manage Dogs button
3. Clicking the Add or Manage Dogs button will lead you to one of the three following scenarios depending on your MyCity account status:

When you don't have A LINKED dog licence account

1. On the Add Dogs to Your Account screen, click the Apply for new dog licences button.
2. On the first screen of the Dog Licence Application process, you will need to indicate where your dog or dogs will reside. Begin typing the house number and street name into the search box, and our system will eventually provide a list of matching suggestions. Select the appropriate address from the list, and we'll automatically forward you to the next screen.
3. On the second screen of the Dog Licence Application process, you will need to provide contact details for the owner. The mailing address here can vary from the indicated residence for the dog or dogs. Provide the necessary information and then hit Continue.
4. Move to Step 4.

When you DO have a LINKED dog licence account

On the Manage Dog Licences screen, you can choose to attach this new licence to a current address on file or a new location. The following steps will vary depending on your choice here.

Attaching to an existing service address

1. Select the desired address from those listed by clicking on it.
2. On the Dog Licence Account screen, indicated that you would like to Apply for one or more new dogs by checking that box, and then hit Continue.
3. Proceed to Step 4.

Attaching to a new location

1. Click the New Location button to specify a different location.
2. On the Add Dogs to Your Account screen, click the Apply for new dog licences button.
3. On the first screen of the Dog Licence Application process, you will need to indicate where your dog or dogs will reside. Begin typing the house number and street name into the search box, and our system will eventually provide a list of matching suggestions. Select the appropriate address from the list, and we'll automatically forward you to the next screen.
4. On the second screen of the Dog Licence Application process, you will need to provide contact details for the owner. The mailing address here can vary from the indicated residence for the dog or dogs. Provide the necessary information and then hit Continue.
5. Proceed to Step 4.

4. Provide the City with information about your dog or dogs, including its name, breed, colours, gender, other identifiable details, spayed/neutered status, and whether the dog should be considered dangerous. You can register up to three dogs at once by using the Add another dog button. Once you've provided the necessary information, click Continue.
5. On the Change Confirmation screen, you should review the residence, applicant, and dog information details for accuracy. Once satisfied with these items, you'll need to acknowledge that the provided information is correct, that it will be shared with the City and managed under applicable FOIP regulations, and that we'll mail your tags within a specified timeframe. Once you've read and checked these boxes, click Continue.
6. For the last step, you will need to pay for your dog licence through our secure payments portal. Accepted payment methods include Visa, Mastercard, and American Express credit cards.

Your records at the City will be automatically updated to reflect your payment once the transaction completes, and your new dog licence account should be accessible for review in MyCity.

Replacement Tags can be purchased online from the City. Note that you must have a Dog Licence account linked to your MyCity profile before you can undertake this process.

1. Log in to the MyCity service ›
2. From the MyCity Accounts screen, click the Add or Manage Dogs button.
3. On the Manage Dog Licences screen, click on the service address for your dog licence.
4. On the Dog Licence Account screen, check Yes when asked if you would like to apply for a replacement tag and then click Continue.
5. Under the name of the dog whose tag you would like to replace, check Yes next to the Request a replacement tag question and click Continue. Attaching a photo of your dog is not required.
6. On the Change Confirmation screen, you should review the residence, applicant, and dog information details for accuracy. Once satisfied with these items, you'll need to acknowledge that the provided information is correct, that it will be shared with the City and managed under applicable FOIP regulations, and that we'll mail your tags within a specified timeframe. Once you've read and checked these boxes, click Continue.
7. For the last step, you will need to pay for your dog licence through our secure payments portal. Accepted payment methods include Visa, Mastercard, and American Express credit cards.

The City offers discounted licensing for spayed and neutered dogs. If you have your dog spayed or neutered after having acquired a licence, you can update their status through MyCity and qualify for the discounted amount on any outstanding or future invoices.

1. Log in to the MyCity service ›
2. From the MyCity Accounts screen, click the Add or Manage Dogs button
3. On the Manage Dog Licences screen, click on the service address for your dog licence.
4. On the Dog Licence Account screen, check Yes when asked if you would like to apply for a Spay/Neuter Fee Reduction and then click Continue.
5. When asked what changes you wish to make to your account, scroll down to the dog's name and check Yes for the Spay/Neuter Fee Reduction. If an amount is owed to the City for that dog's licence, you should see that amount update immediately to reflect the status change. Once you're satisfied with your choices on this screen, click Continue.
6. On the Change Confirmation screen, you should review the residence, applicant, and dog information details for accuracy. Once satisfied with these items, you'll need to acknowledge that the provided information is correct, that it will be shared with the City and managed under applicable FOIP regulations, and that we'll mail your tags (if applicable) within a specified timeframe. Once you've read and checked these boxes, click Continue.
7. If you have chosen to pay an outstanding balance, you'll be prompted to pay for your dog licence through our secure payments portal. Accepted payment methods include Visa, Mastercard, and American Express credit cards. If you have only chosen to change your dog's spayed/neutered status, you'll be presented with a confirmation screen instead.

Your records at the City will be automatically updated to reflect your payment once the transaction completes.

The City distributes renewal invoices to dog licence holders by mid-December every year. Once you have received your renewal invoice, the quickest method to pay this annual fee is through our online payments system following these steps:

1. Go to St. Albert Online Payments ›
2. When prompted to select an item to pay for, choose Dog Licence.
3. Enter your 5-digit dog licence number as shown on your invoice. Note this is a different number than that found on your dog's tag. Once you've entered the account number, hit the Search button.
4. The next screen will show the dog or dogs associated with that account number and any outstanding fees owed. You can choose to pay for one dog or all dogs at this time. Once you've decided, click on the Proceed to Checkout button, unless you have a business licence, alarm permit, or another similar item you wish to add to the transaction. In the latter case, the Add to Cart button will allow you to select and pay for other City services.
5. On the checkout screen, you'll be prompted to pay for your dog licence through our secure payments portal. Accepted payment methods include Visa, Mastercard, and American Express credit cards.

Your records at the City will be automatically updated to reflect your payment once the transaction completes.