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City of St.Albert
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Ambulance Services

The City of St. Albert and Alberta Health Services (AHS) have a five-year agreement to continue to provide ambulance services for St. Albert. The agreement provides two Advance Life Support (ALS) ambulances and staff to support their operations 24 hours a day/seven days a week.

The contract has provisions for two contract extensions of two years each, which could see the contract run until 2023.

Service Standards

  • The City is required to continue to meet AHS quality assurance requirements and become accredited with Accreditation Canada. The City will be entering into the process in 2015.
  • The City will provide a series of quarterly reports to AHS including: financial, commendations, concerns/complaints, as well as vehicle and equipment reports.
  • AHS will provide a monthly medical services activity summary for response times within St. Albert. These are times for life threatening events, not all emergency events.
  • The City will meet quarterly with AHS to discuss reports and to ensure standards are being met.

The City has been providing ALS ambulances since 1977 and entered into the first contract with AHS in 2009 when the province took over the governance of ground ambulance services in Alberta.

Emergency Medical Services Satisfaction Survey

St. Albert Fire Services takes great pride in delivering high levels of care and service, and continually strives to monitor and improve wherever possible. If you received recent emergency services, please provide your feedback on the survey below.

Take Emergency Medical Services Satisfaction Survey

For More Information:

Percy Janke
Deputy Chief Administration and Planning
Fire Services, City of St. Albert

Last edited: November 22, 2017

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