COVID-19 What's Happening FAQ

Answers to common questions


Alberta Relaunch Strategy?

The City of St. Albert appreciates Premier Kenney sharing details of The Provincial Relaunch Strategy.

The strategy is the Province’s path to carefully and gradually lift the restrictions, and to move through the stages while continuing to follow public health guidelines.    

It is important that we don’t become complacent over the coming weeks. To be successful, we must remain vigilant and continue to follow the Government of Alberta’s public health measures, including physical distancing and good hygiene practices such as hand washing.    

The City is studying the Alberta Relaunch Plan in more detail to determine its impact on our own municipal Recovery Plan. More information will be shared when available as soon as possible.  

Updated: June 2, 2020, at 4:23 pm


Arden Theatre?

The Arden Theatre is following the direction of Alberta’s Chief Medical Officer of Health on all large gatherings. Given the uncertainly of the recovery timelines for cultural facilities and events, the City of St. Albert has decided to cancel all shows and events taking place at The Arden Theatre until December 31, 2020. Ticket inquiries may be made online at anytime by visiting Ticketmaster.ca or calling 1-855-985-ARTS­­­­­­­­­. The best way to reach The Arden Theatre box office is via email at boxoffice@stalbert.ca.  We appreciate your patience and will respond to your email inquiry as soon as possible.

Updated May 13, 2020, 2:53 pm


Business support?

To keep your business informed on the evolving COVID-19 situation and the services and supports are available to you, visit the Business Support During COVID-19.

Let Them Know You’re Open: Share your business offerings and service type at no cost with the community. Read more ›

Updated: April 11, 2020, at 12:51 pm


Bylaw changes?

Immediate Temporary Change to Sidewalk Retail Permits

At the June 1, 2020 Council meeting, Council approved Bylaw 30, 2020 that streamlines the permitting process to help businesses in St. Albert’s downtown set up minor patios and sidewalk retail pop-ups on City-owned land until October 15, 2020.

Learn more about the changes at https://stalbert.ca/city/approvals/oscp/pop-ups-patios/

Updated: June 2, 2020, at 4:45 pm

Immediate Temporary Change to Noise Bylaw

Under the current authority of the Chief Administrative Officer as a result of COVID-19, effective immediately, the City is Introducing a 24-hour notice of bylaw exemption permit for service delivery of essential services to operate outside the current daytime hours. Current daytime hours include Monday to Friday from 7:00 am to 10 pm, Saturday 9:00 am to 11:00 pm and (local time), Sunday and Holidays 9:00 am to 10:00 pm and (local time). This change will mean that deliveries can be made 24 hours per day. This measure is being taken to help ensure all essential services and stores can be stocked in a timely manner. This change is in effect until further notice.

Updated: March 22, 2020, at 8:45 pm


Capital projects?

Due to the unprecedented COVID-19 outbreak, St. Albert City Council made several decisions at the April 20, 2020 Council Meeting on the continuation and deferrals of Municipal Capital Projects.

Note: The final list of construction projects that will proceed will ultimately depend on Alberta Health Services approval. Administration will be packaging construction projects on the “Continue list” on a priority basis for AHS approval.

Updated: April 20, 2020, at 4:30 pm

 


Children's Festival?

The City of St. Albert is cancelling the Northern Alberta Children's Festival of the Arts, which was scheduled for May 26 - 31, 2020. All ticket sales will be refunded.

The Northern Alberta Children's Festival of the Arts will be back in 2021 from June 1 – 6. The City is working with the artists who were booked to perform at this year's festival on the possibility of re-booking them for 2021. The City will be working with the sponsors and donors on options to support the festival in 2021.

Updated: March 16, 2020, at 12:30 pm


City of St. Albert responsibilities?

The health, safety and well-being of our employees and residents is our top priority. The municipal areas of responsibility include City programs, services, facilities, events and amenities. City facilities have been closed and will remain closed until further notice. 

If there are additional changes to the delivery, accessibility or hours of operation, etc. for any of these programs, services, facilities or events, Administration will share information with residents via our City website (stalbert.ca/covid19) and social media.

Updated: March 24, 2020, at 11:55 am


Council meetings?

The next City Council meeting date can be found on our Council Events Calendar and will be streamed via YouTube on the Watch Live Meetings page.

View meeting details and other information from Council meetings.

Updated: April 12, 2020, at 3:10 pm

Council meeting changes?

While we are in a state of public health emergency as declared by the Province of Alberta, the City of St. Albert Council/Standing Committee meetings will be conducted only by electronic means, through the ZOOM platform which will also stream to YouTube.

Members of the public who wish to address Council/Standing Committee must send an email to legislative@stalbert.ca indicating your desire to speak and the topic you wish to address.

All requests to speak to an item on the Council/Standing Committee Agenda must be received at that email address by 10:00 a.m. on the day of the Council/Standing Committee meeting. There will be no exceptions to this process.

All requests to Council on an item NOT on the Council/Standing Committee Agenda must be received at that email address by 12:00 noon on the Tuesday prior to the Council/Standing Committee meeting. There will be no exceptions to this process.

  • Upon receipt of your email not later than 10:00 a.m. on the day of the meeting, you will be sent a calendar invite for the start time of the meeting.
  • If you still desire to speak at that time you must “Accept” the invite and then join the meeting via ZOOM at the start time of the meeting.
  • Your computer mic will be muted by the meeting administrator until it is your turn to speak, at which time it will be turned on so that Council/Committee members and anyone else viewing the meeting by ZOOM or YouTube will be able to hear what you say.
  • Speakers will only be invited to speak at the time the agenda item comes up for Council/Committee’s consideration, not at the beginning or the end of the meeting.  
  • The usual time limit of 5 minutes for an individual, or 10 minutes for a presentation by or on behalf of a group, will still apply, subject to the discretion of the Chair.

Thank you very much for your patience and understanding as we do our best to ensure that the conduct of Council and Council Committee meetings is impacted as little as possible by the COVID-19 situation.

Updated: May 5, 2020, at 11:40 am


Public Hearing Changes?

That for so long as the Council Chamber remains closed to public access due to restrictions for the purpose of reducing the risk of COVID-19 transmission, Public Hearings will be conducted in compliance with Alberta Regulation 50/2020 (Meeting Procedures (COVID-19 Suppression) Regulation) and in accordance with the following:

  1. The Zoom Platform will be used to conduct Public Hearings, and the proceedings will also be live streamed on YouTube which will be accessible through the City website.
  2. When a Public Hearing is scheduled to commence on a Monday at 5 PM, individuals wishing to speak at the Public Hearing must register to speak by email sent to the email address set out in the Notice of Public Hearing, not later than 10 AM on the day of the Public Hearing.
  3. When a Public Hearing is scheduled to commence on a Monday at a time earlier than 5 PM, individuals wishing to speak at the Public Hearing must register to speak by email sent to the email address set out in the Notice of Public Hearing, not later than 12:00 o'clock noon on the preceding Friday.
  4. Individuals who are properly registered to speak at a public hearing will receive an email from Legislative Services on or before the day of the Public Hearing including a link at which they may join the Zoom platform when the Public Hearing begins.  Upon joining Zoom, an individual registered to speak will be placed into the Zoom "waiting room" and will be moved from that waiting room to the main Zoom platform when the Chair calls on them to make their submission to Council.
  5. Individuals who register to speak at a Public Hearing will be placed on a list of speakers provided to the Chair, in order corresponding to the time their registering email was received.  After any submissions from Administration and from the Applicant (if any) have been heard, the Chair will call upon registered speakers in the order their names appear on the list. 
  6. If more than 10 individuals are registered to speak at a Public Hearing, Administration will endeavor to send them an alert email as their time to speak approaches, but all registered speakers shall be responsible to monitor the progress of the Public Hearing on its electronic platform and be ready to make their submission when called upon by the Chair, regardless of whether they receive an alert email.
  7. Written submissions to Council for all Public Hearings regardless of start time must be received at the email address specified in the Notice of Public Hearing by 12 noon on the Wednesday prior to the Public Hearing for inclusion in the Agenda Package; submissions received after that time will be summarized by Administration and Administration will provide a high-level written summary to Council of the content of any late submissions including at a minimum the number of such submissions and the number of submissions expressing support or opposition for the matter under consideration.
  8. The provisions of the Procedure Bylaw with respect to Public Hearings will continue to apply to the extent possible, consistent with these special provisions for Public Hearings on the Zoom platform and consistent with the requirements of Alberta Regulation 50/2020.

 

Updated: June 2, 2020, at 8:30 am

Dog park changes?

As of May 20, 2020, all gates at off-leash dog parks are no longer chained in the open position and are back to normal. This includes Lacombe Lake Dog Park and at off-leash dog parks located in outdoor rinks. 

  • Directional signage for entrances continues to be posted at off-leash, rink-enclosed dog parks and Lacombe Lake Dog Park.
  • Owners must always maintain complete control of their pet and keep them within sight and verbal command range.
  • As per the direction of AHS, groups within the dog park must follow all mass gathering guidelines. While using the park, people should maintain physical distancing of at least 2 metres apart from other users.
  • Please remember to wash or sanitize your hands before and after using the facility and do not touch your face.

Updated: June 2, 2020, at 4:31 pm


Events and programs?

As per the May 4 Council meeting, all scheduled City events are cancelled that fall into the scope of existing public health orders regarding restrictions on mass gatherings and physical distancing. No new events will be allowed, subject to Provincial direction. The only exception to this is the St. Albert Farmers’ Market.

All spring aquatics, fitness, recreation, cultural and performing arts registered programs are cancelled until June 28, 2020. User groups will be contacted with updated information. Read more about strategies for staying healthy.

Customers who have paid for registered programs or events affected by these cancellations and closures will receive refunds from the City. Please call 780-459-1500 to speak to a representative.

Can I register for a block party?
Block Party registration is postponed until further notice to decrease or eliminate the spread of COVID-19 and to limit mass gatherings as per Alberta Health Services’ requirements.

Updated: April 12, 2020, at 4:40 pm


Facility closures?

Please check our Facility Closures page for a complete list of all closed municipal facilities around St. Albert.

  • At the May 4, 2020 Council meeting, it was approved that existing closures and cancellations for City facilities that fall into the scope of Public Health Order 02-2020 (as amended from time to time) remain closed to the public for as long as the public health order is in place.
  • The spring registered program session from March 30 to June 28 is cancelled.
  • As the closure timing now bridges into the outdoor season, the closures also apply to community partner operated outdoor seasonal facilities.
  • Please note that the City will be posting signs at outdoor spaces that the facility is closed.
  • We recognize that this announcement comes with unexpected challenges. For that we appreciate your cooperation and understanding during this challenging and unprecedented time.

Updated: May 4, 2020, 6:55 pm


Financial Scenarios?

At the May 19, 2020 Council Meeting, Administration presented updated financial scenarios for Council’s information. The presentation shared updated projections for the City’s net revenue and cash flow due to the impact of COVID-19. The scenarios are based on an October 1, 2020 date for City facility and program re-openings.

  • As of May 13, 2020, Administration has estimated the following:
    • Total forecasted revenue impact is $2.6 million
    • Total offsetting expense savings are $1.7 million
    • Total direct incident response is $0.9 million (excluding forecasted property tax deferrals)
    • Overall, the total COVID-19 financial impact to the City up to May 13, 2020 is $1.8 million.
  • Administration continues to look for ways to reduce expenses to mitigate the impact of COVID-19 on the City’s financial situation and to minimize any potential deficit for the 2020 fiscal year.
    • As a result of these efforts to date, additional expense savings of $2.3 million have been actioned which has reduced the annual projected deficit (as reported on April 20,2020) from $6.0 million to $3.9 million.

To review common questions and answers regarding property taxes during this unprecedented time. Read more

Updated: May 25, 2020, 3:30 pm


Financial supports?

From the Federal Government

The Government of Canada has announced a number of measures to help stabilize the economy and support businesses during this challenging period. These measures, delivered as part of the Government of Canada’s COVID-19 Economic Response Plan, will provide direct support to Canadian workers and businesses. Support funds will be delivered through existing programs.

Information about these measures is available on the Government of Canada website.

From the Provincial Government

Effective April 21, 2020, the Government of Alberta will be temporarily suspending applications for the $30 million in emergency social services funding to charities, not-for-profits and civil society organizations to support their COVID-19 response. Government has received over 600 applications. Current applications are being reviewed, and approvals for urgent requests will occur before reopening intake of applications. 

Financial assistance for unexpected emergencies is also now available to Albertans through the Emergency Needs Allowance. For eligibility criteria and how to apply, visit:

Emergency Financial Assistance

Provincial Funding Support Available for COVID-19 Family and Community Support Services

Charitable and non-profit organizations are encouraged to read the Support for COVID-19 Funding Criteria and contact St. Albert Community & Social Development (CSD) for further funding guidelines and grant criteria.

Interim COVID-19 Support Plan - Métis Nation of Alberta

For information and how to contact your MNA Region or the program: http://albertametis.com/interim-covid-19-support-plan/

Updated: April 17, 2020, at 3:45 pm


Fraud awareness?

In the wake of the COVID-19 pandemic, scams are starting to circulate and the public needs to be aware. For more information about scams affecting businesses and the top 10 frauds affecting Canadians visit the Canadian Anti-Fraud Centre.

Updated: March 28, 2020, at 1:45 pm


Front counter closures? 

Effective 8 a.m. Friday, March 20, 2020, all City of St. Albert front counter facilities are being closed to the public to be consistent with many municipal counterparts. All available online services can be located at Online Services. The new closures include:
 

St. Albert Place MAIN LOBBY (1st Floor)

Utilities, Dog Licences and Tax payments can all be made using MyCity. If you need instructions on how to register, call the main switchboard (780-459-1500).

To apply for a business license, please download an application form, available on our website under Business Licensing and submit the application to licensing@stalbert.ca. All business renewals can be completed online through MyCity.

Community Services Front Counter (St. Albert Place, 1st Floor)

  • AISH and All Aboard bus passes (low income) will be mailed to current recipients for April use. For more information, call 780-459-1600.
  • In response to COVID-19, effective June 1 until July 1, 2020, ridership fares on St. Albert Transit have been eliminated. The City of St. Albert continues to offer regular transit service.
  • Information on culture and recreational programming made offered at St. Albert Place will continue to be made available by phone, text and email.

Planning & Development (St. Albert Place, 2nd Floor)

Planning & Development has updated its online service to encourage electronic application submittals & discourage paper submittals. Please use the following links to submit the appropriate applications.

Beaudry Place

ESS Services, Income Tax Support, Subsidy Support and Counselling Support: While all of these will not be available in person, all attempts are being made to work with residents via text, phone and email. For more information, please call the main switchboard at 780-459-1500, and your call will be redirected.

Note that the Food Bank is staying open.
 

Maloney Place

Please review this important notice regarding front counter services from the RCMP and Municipal Enforcement Services.
 

Liggett Place

Cemetery Services will be made available by phone: Please call directly to 780-418-6060.
 

Unless listed above or on the facility closures page, all City services are still accessible by phone, email or online.

Updated: April 12, 2020, at 3:20 pm

See also: Health-Related FAQ
 


Garage Sales?

The City is recommending residents do not hold or attend spring garage sales and consider alternatives to exchange goods.

If a resident feels they must hold a garage sale, participants must obey Public Health Orders (follow all mass gathering guidelines, maintain physical distancing of two metres at all times). Residents should also consider e-transfers instead of handling cash and should have hand sanitizer for hosts and patrons.

As an alternative to a garage sale, consider online exchanges. If the item you are looking to purchase/sell is necessary to your immediate situation, try to make the point of sale contactless (for example, e-transfer funds and porch pick up). If you do have to meet in person, please meet in a safe place and follow physical distancing guidelines (two metres).

In all cases, be careful of touchpoints when bringing newly purchased merchandise into your home. Consider ways to sanitize items before use. If that is not possible, consider leaving the item in a locked room for 72 hours to reduce or eliminate the spread of COVID-19.

Residents are reminded to make safety a top priority when conducting private sale exchanges of any kind.

Updated: May 15, 2020, at 5:13 pm


Garbage, organics and recycling?

Garbage, organics and recycling collection service continues its regular pick up schedule until further notice.

The City has waived the need for bag tags for the Extra Garbage Tag program at the Mike Mitchell Recycling Depot until further notice.

Limit per household: 2 garbage bags per day – max 50 lbs, sized 76 cm x 86 cm (30 in x 34 in). No large items, construction, or demolition materials accepted.

Keep already purchased bag tags for future use. No refunds.

Updated: March 20, 2020, at 2:30 pm

Government responsibilities?

Municipal, Provincial and Federal Governments all have responsibilities during the COVID-19 pandemic. Below is a quick guide to see what these responsibilities are.

Download Infographic Poster

MUNICIPAL
GOVERNMENT
CITY OF ST. ALBERT
PROVINCIAL
GOVERNMENT
ALBERTA
FEDERAL
GOVERNMENT
CANADA
Utilities
(water, sewer, waste water)
Health Policy Health Policy
Garbage Collection Schools Income Tax
Transit Hospitals EI
Roadways Supports for Employees and Employers Mortgages
Recreation Centres,
Parks and Trails
COVID-19 Testing Borders
Cultural Services Justice RCMP and Military
Emergency Services
(fire, RCMP (contract),
municipal enforcement)
Post Secondary Child Benefit
Safety Enforcement Highways Student Loans
City Hall School Taxes Airports
Property Taxes Safety Enforcement International Travel
Social Support Services
(Family and Community Support Services (FCSS). City provides support to St. Albert Family Resource Centre, St. Albert Food Bank, Stop Abuse in Families Society, St. Albert Seniors Association)
Social Services Safety Enforcement

Updated: April 5, 2020, at 10:15 am

Grant deadlines?

Yes, the spring grant application deadlines are extended to April 25, 2020 for Community Capital Grant, Community Events Grant, Athlete and Artist Development Grant programs.

Updated: April 4, 2020, at 10:30 am

How can I help?

The Government of Alberta announced the creation of a new program called “Bits and Pieces.” Named after a program established by Canada’s Minister of Munitions and Supply during the Second World War, C. D. Howe, this program coordinates innovative production and procurement from across the Canadian economy to support the fight against COVID-19. More information can be found on the Government of Alberta website at: https://www.alberta.ca/coronavirus-info-for-albertans.aspx#response

In addition to the Bits and Pieces program, there are other things you can do to help your community.

Consider donating to local social services agencies such as the Food Bank. Financial donations can safely be made from the comfort of your home though Canada Helps at https://www.canadahelps.org/en/explore/charities/?q=St.+Albert

If you’re not in isolation, consider donating blood to Canadian Blood Services. For more information and a listing of blood donation locations visit https://www.blood.ca/en

Updated: April 5, 2020, at 8:40 am


Resources for Indigenous Residents

Recognizing that St. Albert is on Treaty 6 territory, we acknowledge the significance of our Indigenous residents and have identified a variety of information resources or financial assistance programs available locally.

Please note that this list is not comprehensive, and the City does not determine eligibility for the programs listed – residents are asked to contact the individual organizations directly for more information. View the COVID-19 Indigenous Resources page.

Updated: May 7, 2020, at 8:30 am


Library closures?

  • Both St. Albert Public Library locations -- Downtown and Jensen Lakes – are closed until further notice. All Library programs, events, classes, and outreach services are cancelled.
  • The Library's digital resources continue to be accessible and are free for use with your library card. For more information, visit sapl.ca.
  • The library is offering many online services including digital access for seniors, virtual escape rooms, eBook clubs, children’s crafts, story readings and more. A variety of videos have been uploaded to the libraries YouTube channel. Visit sapl.ca for full details or contact the library at 780-459-1530. 
  • Libraries can open as early as Stage 2 as per the Alberta Relaunch Strategy. 
  • When the St. Albert Place library location has a re-opening timeline, the City will work alongside the library to ensure the province’s Public Health Orders are followed inside of St. Albert Place. 

Updated: May 7, 2020, at 3:00 pm


Little Free Libraries?

  • Effective March 26, 2020, the City of St. Albert is suspending the Little Free Library program and current community participants need to close their libraries until further notice to decrease or eliminate the spread of COVID-19.
  • The City will place signs on each Little Free Library location, including school site libraries, to communicate the closure to users.
  • The Little Free Library orientation event on Tuesday April 7, 6:30 - 8 p.m. at the St. Albert Public Library is cancelled.

The St. Albert Public Library is offering free memberships for the community to access digital magazines and newspapers, stream music and movies, take an online course, listen to an eAudiobook or read an eBook. For more information, visit sapl.ca/about/covid19.

The City encourages members of the community to continue their love of reading on their own, or by sharing their book passion using online tools such as social media and chat apps. You can also check out Strategies for Staying Healthy.

Updated: March 26, 2020, at 2:44 pm

 


Mass gathering complaints?

To file a complaint for non-compliance related to COVID-19 and the Public Health Order (e.g., not following mass gathering guidelines), residents are encouraged to notify Alberta Health Services through the online AHS complaint form.

You can also contact St. Albert Municipal Enforcement directly at the joint St. Albert RCMP/Municipal Enforcement 24-hour non-emergency complaint line 780-458-7700, especially if your matter is urgent and requires an immediate response such as non-compliance of the mass gathering guidelines.  

When necessary, due to resource availability, complexity or urgency the St Albert RCMP is assisting Alberta Health Services and St. Albert Municipal Enforcement with the enforcement of Public Health Act Orders.

Updated May 15, 2020, at 5:13 pm

 


Outdoor Activities

Can I have a fire in my backyard?

If your fire pit or other fire containing device has been approved by St. Albert Fire Services, you are allowed to have a fire in your backyard. Otherwise, they are not permitted.

For information on how to get your fire pit approved, visit the City website at stalbert.ca and search Fire Permits. You can also email firepermits@stalbert.ca. Or call St. Albert Fire Services at 780-418-6069.

Can I still go canoeing or kayaking?

Yes, you can enjoy canoeing or kayaking as long as you continue to follow all physical distancing rules. Residents are encouraged to use the boat dock in Rotary Park or the boat launch in Mission. 

What kind of activities am I still allowed to do outside?

Staying active is very important to maintain good mental and physical health. As our parks remain open, the City encourages residents to get outside and use our incredible green spaces and trail system. Playing catch, football or frisbee with members of your immediate household is a great way to stay active. Hit Fowler Track to set a personal best. City sports fields are being maintained to park standards for spontaneous use. Once the Public Health Order is lifted, we will resume normal services.   

When enjoying the great outdoors, follow physical distancing rules, unless you’re from the same household. It’s also important after any outdoor activity that you wash your hands properly.

Can I still use the trails?

Yes – the trails are a great way to stay active and help maintain good mental and physical health. Whether running, walking or biking the trails, please be courteous of others who are sharing the path and observe physical distancing. Share these spaces responsibly and alert others to your presence by using your voice, bell or horn as appropriate.

Are parks and playgrounds open?

Staying active is very important to maintain good mental and physical health. The parks and trail system within St. Albert continue to be open. Residents who are enjoying the great outdoors are encouraged to follow all physical distancing rules, unless you live in the same household, limit touchpoints, and to continue to wash your hands after any outdoor activity.

On May 19, St. Albert City Council approved re-opening outdoor amenities such as play structures. Prior to any re-opening, Canadian Standards Association inspections and maintenance work will be completed to ensure the safety of users. Read More under Playground Structure Closures

Can we use the sports fields?  
City sports fields are open for spontaneous use only and are being maintained to park standards. Sports fields are not being booked for organized sports at this time.  

The City encourages residents to get outside and use our incredible green spaces and trail system.  

For sport partners and user groups, provincial and national sport organizations guide the operations of local sport organizations and should be consulted on how to move forward during this pandemic. Alberta’s Chief Medical Officer of Health has recommended that ALL users in parks follow physical distancing rules and mass gathering guidelines. Activities that carry risk are not recommended, even with physical distancing in place, including activities that use shared equipment.  

On May 29, the Government of Alberta released a new guidance document for Organized Outdoor Sport, Physical Activity and Recreation. This document, as well as a guidance document on Outdoor Recreation can be found through Alberta Biz Connect: https://www.alberta.ca/biz-connect.aspx#guidance

The guidance for Organized Outdoor Sport, Physical Activity and Recreation applies only to non-contact outdoor activities that can follow stage one public health recommendations. Organized sports events, games and competitions/leagues are prohibited from occuring in stage one, as they present a much higher risk of transmission of COVID-19. 

If individuals have a specific question about outdoor and/or organized outdoor recreation, the City recommends they contact the provincial government directly at bizconnect@gov.ab.ca for guidance. The City will be reviewing this new guidance document in detail the first week of June to determine its impact. 

Can I take my kids to the park with my own pail and shovel and play in the sand?

The City encourages residents to limit touchpoints as much as possible. If you decide to play in the sand, please ensure you wash your hands as soon as you get home. Please remember, all playground structures (swings, slides etc.) are closed. 

Is fishing allowed at Lacombe Park Lake?

Yes, fishing is now allowed at Lacombe Park Lake. While you are there, please ensure you are following all physical distancing rules of 2 metres/6 feet, unless you are with a member of your own household. Please remember to wash your hands thoroughly after any outdoor activity.

Are Community Gardens open?

Community gardens are open for use, but gardeners are asked to maintain physical distancing of at least two metres (approximately six feet) from one another. Please ensure you follow best practices for cleaning and disinfecting tools, surfaces and other gardening equipment.

Can I have a BBQ in Lions Park BBQ area?

As of May 7, 2020, the City’s Emergency Advisory Committee (EAC) decided to reopen municipal picnic shelters for public use effective Friday, May 8 at 8 a.m.

To limit touchpoints, the City will also not be stocking the area with firewood. If people want to have a picnic or a fire at Lions Park, consider bringing in your own wood, chairs or blanket to have a picnic on the grass. Please follow mass gathering limits, physical distancing requirements and all Alberta Health Services hygiene practices, including:

  • Washing your hands frequently
  • Refraining from touching your face with your hands
  • Carrying and using hand sanitizer

Can we use the tennis and pickleball courts?

Effective May 22 at 4 p.m., all remaining City tennis and pickleball courts will re-open for public use.

These courts join the other City tennis and pickleball courts at Larose and Willoughby that were re-opened for public use on May 16.

Public Health Orders remain in effect and we remind the community to maintain physical distancing and proper hygiene before, during and after using these amenities. Visit the Now Open page for further details. 

Updated: May 21, 2020, at 4:37 pm


Park washrooms?

As of May 30, 2020, the City decided to reopen the public washrooms in Lions, Kingswood and Lacombe Lake Parks. These washrooms are open from 12 to 8 p.m. and will be cleaned twice daily; however, residents are asked to follow all physical distancing and hand hygiene requirements.

As of May 7, 2020, the City’s Emergency Advisory Committee (EAC) decided to reopen municipal picnic shelters for public use effective Friday, May 8 at 8 a.m. This includes the two picnic shelters in Lions Park and the one picnic shelter in Rotary Park. However, only the public washrooms in Lions, Kingswood and Lacombe Lake Parks are open.

Please note: the parks remain open; however, residents are asked to follow all physical distancing requirements. 

The City will not be opening the Rotary Park porta-potties until after recreation facilities re-open.

Updated June 1 2020, at 10:22 am


Playground structure closures?

Effective Wednesday, May 20, 2020

The Government of Alberta has updated its guidelines for outdoor amenities making it feasible for St. Albert to re-open play structures and outdoor fitness equipment.

On May 19, St. Albert City Council approved re-opening outdoor amenities such as play structures. Prior to any re-opening, Canadian Standards Association inspections and maintenance work will be completed to ensure the safety of users. 

  • Play structures at Lions Park and Rotary Park will be opened on May 20, 2020 as of 10 a.m. 
  • After inspections and preparations are successfully completed, an additional 37 play structures will be re-opened for public use on May 23, 2020 at 8 a.m. 
  • The remainder of the structures will re-open by June 6, 2020. 

Play structures will be re-opened at City park sites first, followed by community park sites, neighbourhood park sites and outdoor fitness equipment. 

Use is discouraged as outdoor amenities will not be sanitized. Do not use equipment that is still marked closed.

Play Structure Re-Opening List

Updated: May 19, 2020, at 7:30 pm


Property tax relief?

  • Reducing the 2020 blended tax requirement to 1.5 per cent (from 2.5 per cent) will provide some modest tax relief to help residents and businesses hard hit by COVID-19.
  • By moving forward with a one-year regression of the tax split, the municipal portion of the property tax will increase 1.9 per cent for residents and will remain frozen for businesses.
  • On March 23, 2020 Council approved a bylaw cancelling the April 1, 2020 and July 1, 2020 tax penalties for taxes in arrears from the 2019 tax year.
  • Council also approved deferring the payment deadline for the 2020 taxes from June 30 to September 30, 2020. This will give all City property owners an additional 90 days to pay their taxes.

Updated: May 11, 2020, at 2:45 pm


Provincial service changes?

For full information on Government of Alberta service changes, which include driver licences and vehicle registration, visit their website and scroll down to Government Service Changes.

Updated: April 1, 2020, at 2:30 pm


Public Health Order?

To protect the health and safety of Albertans, law enforcement agencies now have full authority to enforce public health orders and issue fines for violations.

  • Mandatory 14-day self-isolation for returning international travellers or close contacts of people with confirmed COVID-19.
  • Mandatory 10-day self-isolation for people with symptoms that are not related to a pre-existing illness or health condition: cough, fever, shortness of breath, runny nose or sore throat.
  • Violation of mass gathering restrictions are now legally enforceable and subject to fines.
  • Facilities under this order include all nursing homes, designated supportive living and long-term care facilities, seniors' lodges and any facility in which residential addiction treatment services are offered under the Mental Health Services Protection Act.

Under the Public Health order from the Province, anyone putting their families, neighbours or other Albertans at risk may be subject to a fine. 
If you know someone who is not following legally required, public health orders, follow these Government of Alberta steps:

  • Take proper precautions and distance yourself from the person to limit your risk of exposure if they have symptoms
  • Remind the person that not following public health orders is against the law and puts people at risk
  • Submit a complaint online

Updated: March 28, 2020, at 10:45 am

 


Public touchpoints?

To minimize community transmission of COVID-19 via public touchpoints, such as traffic signal buttons and garbage cans, the City of St. Albert completed an inventory and risk assessment of all public infrastructure that potentially posed a serious health risk to residents when touched. A mitigation strategy was developed for each of these touchpoints. View the April 4, 2020 News Release for more information. 

May 20 update:

To ensure your safety, residents should take precautions when using public touchpoints, such as gates, play structures etc. Residents are reminded to wash or sanitize your hands before and after touching these specific items and to refrain from touching your face.

The City continues to implement automatic crosswalk lights at lit traffic intersections that have a higher pedestrian volume, are a key pedestrian travel route or is in close proximity to Sturgeon Community Hospital. The locations include:

  • St. Albert Trail at Boudreau/Giroux Road
  • Boudreau Road at Erin Ridge/Inglewood Drive
  • Boudreau Road at Bellerose Drive 
  • Giroux Road at mid-block crossing east of Bellerose Composite High School
  • McKenney Avenue at Morgan Crescent
  • St. Anne Street at Perron Street

In recognition that community demands may change, residents can contact the City of St. Albert at construction@stalbert.ca to ask that an additional pedestrian signal crossing be adjusted. All requests will be evaluated. 

Updated: May 20, 2020, at 12:30 pm

Recovery?

  • Even though the City is in the Response phase of the COVID-19 pandemic, it is imperative to begin actively planning for recovery. 
  • On April 20, 2020, St. Albert City Council approved the COVID-19 Recovery Concept Plan, which is the initial step towards the development of a comprehensive Recovery Plan.
  • The Recovery Conceptual Plan articulates the key action areas (both internal and community focused), primary objectives, desired outcomes, end state, risks and challenges as well as performance indicators. 
  • The Recovery Plan’s desired outcomes:
    • The City will be fully recovered from COVID-19, operating sustainability, and recognized as one of the best communities in Canada. 
    • The City adopts new ways of service-delivery that contribute to long-term recovery and future sustainability that reflect a post COVID-19 operating environment.
  • Funding for the COVID-19 Recovery Concept Plan and the Recovery Task Force will come from the $2 million allocated by Council for the City’s response to the pandemic. 
  • Recovery planning is ongoing within the City’s Emergency Operations Centre. The City is studying the Alberta Relaunch Strategy in more detail to determine its impact on our own municipal Recovery Plan, which is currently in development.
  • The City, the Emergency Advisory Committee and the Recovery Team (internal) are discussing how to move forward and what the various phase will look like for St. Albert. More information will be share as it becomes available.
  • A COVID-19 Recovery Task Force has also been established that includes a cross-section of business and community leaders at a governance level. 
  • The Recovery Task Force will be apprised of all actions, and any planned actions, by the Recovery Team (internal). The Recovery Task Force will also be consulted regarding potential actions for Business Sector Support and Community Partner Support, which will be its primary focus. 
    • More information on the Task Force and Recovery can be found on the Recovery Task Force page.

Updated: May 8, 2020, at 9:00 am


Registered programs?

In an effort to contain the spread of COVID-19, the City continues to take action based on the recommendations of the Government of Alberta and Alberta Health ServicesAs such, the summer session for aquatics, fitness and recreation registered programs are cancelled. Read more about strategies for staying healthy.

As of March 16, phone lines are open for residents who need support with City recreation program cancellations and City event cancellations. To speak to someone, please call 780-459-1500, Monday to Friday from 8 a.m. to 5 p.m. For any other questions, please email Servus Place or Fountain Park.

Summer session registered programs and summer break camps

  • Any summer program or camp purchases made online or by phone with a credit card will be refunded to the same credit card by the end of May. If purchased in-person, a credit will be applied to your account and when the facility opens you can then either use your credit towards future programming or receive a refund in-person.
  • If facilities continue to be closed, you will be refunded for your purchase.
  • If you choose to cancel regardless of waiting to hear about extended facility closure, you can do so at any time and cancellation fees will be waived.

Will my space rental be refunded?

  • All facility bookings during the closure paid for in-person must be refunded in person when the facility opens. If purchased online or over the phone with a credit card, that same credit card will be refunded by the end of March.

Updated: March 31, 2020, at 11:30 a.m.

Resources for Artists and Arts Groups?

During the COVID-19 pandemic, the Arts and Culture sector is navigating extraordinary and uncertain circumstances. In an effort to provide you with the most applicable and useful tools, The City of St. Albert has created a list of resources to help guide local artists and organizations in search of funding, online learning and arts related information.

Read more about the available resources

Updated: April 24, 2020, at 9:44 am


RFPs and tenders?

As of April 30, the City of St. Albert updated all closing dates on City tenders (RFPs). For a list of all RFPs and details visit City Purchasing.

Updated: April 30, 2020, at 5:24 pm


St. Albert Transit?

  • Effective June 1, 2020, City Council approved an extension of the City’s suspension of transit fares until July 1, 2020. Additional information will be provided to riders through our website, E-Notice, social media and Citylights when available.  
    • Eliminating fares removes the need for handling transfers, tickets, cash and passes for both our passengers and operators, minimizing contact and maintaining physical distancing measures.  
    • Riders are asked to save their April and May passes, as refunds and exchanges will be determined in the coming weeks
  • Effective April 27, 2020, StAT will be implementing a modified weekday schedule. This temporary change is due to the current decline in ridership as a result of the COVID-19 pandemic. St. Albert Transit will be monitoring ridership on a weekly basis to gauge opportunities to resume conventional scheduling. Modified schedules are available on the website. Please check for changes to the trips that you normally ride.
  • Effective April 13, 2020, StAT will be implementing rear-door loading. Passengers requiring assistance boarding can still access the ramp at the front of the bus. Please follow the signs and instructions on the bus. 
  • The number of riders on individual buses will continue to be limited to 50 per cent capacity to allow everyone to spread out. Families are permitted to sit together. 
  • For busy routes, a second bus will be arranged to transport additional riders.
  • Residents who are feeling unwell should avoid using Transit and stay home. 

We maintain our transit fleet to Alberta Health Services Environmental Cleaning standards in Public Facility Guidelines and have increased the intensity and frequency of cleaning.

Updated: April 14, 2020, at 4:45 p.m.


School closures?

For more information on your specific school closure, please contact your local school board.

Further information on the school closures can be found on the Government of Alberta website.

Updated: March 16, 2020, at 10:20 am


State of Public Health Emergency?

The Alberta government has declared a state of public health emergency over the COVID-19 outbreak. These new public health measures are now recommended to limit the time Albertans spend in large crowds and crowded spaces. The state of emergency has been declared under the Public Health Act – Section 52.

This means effective immediately:

  • Mass gatherings OUTSIDE are limited to no more than 50 attendees.
  • Mass gatherings INSIDE are limited to no more than 15 attendees.
  • ALL gatherings under these limits must occur in a space that allows for mandated physical distancing.
  • Alberta continues to restrict gatherings during stage 1 of relaunch to protect Albertans' health and limit the spread of COVID-19
  • Please visit the Government of Alberta's Relaunch Strategy

Source: Alberta Government

Updated: May, 15 2020, at 5:30 pm


Utility fee assistance?

In an effort to support our residents and customers during the challenges of the COVID-19 outbreak, the City of St. Albert has decided to defer utility bills for residential and commercial accounts for the next three months.

  • Customers do not need to enroll in the deferral program.
  • While customers are not required to make any payments for the three months, we are encouraging customers who are able to continue paying their utility bills in full, or to make smaller regular payments if possible.
  • Residents will continue to be billed monthly for March, April and May, but will not be charged any penalties or transfer to taxes for non or partial payments.

Customers who are signed up for pre-authorized withdrawals and cannot pay your bill in full will need to notify Utility Services.

  • Due to increased pressure on our call lines, please contact Utility Services by email at utilities_services@stalbert.ca. You can expect to receive a response within one to two business days.

Customers are also able to use MyCity accounts. Residents can view current outstanding balances, view past utility bills as far back as two years, and sign up for eBilling and receive their utility bill as soon as it’s processed. To reach a MyCity account, visit: https://my.stalbert.ca/

If you are experiencing financial challenges in light of the current situation, please discuss your situation with one of our Utility Representatives to discuss payment arrangements.

To contact Utility Services, call 780-459-1520 and choose Option #2. Representatives are also available through email: Utilities_Services@stalbert.ca

Updated: March 23, 2020, at 10:30 pm


Related Pages

Last edited: June 2, 2020