COVID-19 What's Happening FAQ

Answers to common questions


Alberta Relaunch Strategy?

Stage 2 of the Alberta Relaunch Strategy is underway and allows for recreation and culture facilities to open with specific provincial guidelines in place.  

The City is reviewing these guidance documents and working with the Province to determine how to best operate recreation facilities safely for employees and patrons. Depending on the provincial guidelines and restrictions, facilities may not be able to accommodate the same experience as they did prior to the pandemic.

The City is also working on a phased, measured approach to reopen its municipal facilities in a way that minimizes risks, respects the public health orders that remain in place and balances the current resource restraints brought on by the pandemic.

Reopening facilities is complex, and we appreciate everyone’s patience as this process will take time. There are numerous steps the City must take to ensure the safety and well-being of our employees and patrons. 

Preparing each facility to reopen (cleaning, maintenance, functionality, new operating procedures)

  • Completing existing annual maintenance and repair work – this work was carried out while facilities were closed to avoid closures later this year. There are no expected closures of facilities until the next annual shut-down cycle.
  • Facilities that are currently undergoing planned, non-COVID-related maintenance and will have a delayed re-entry include Jarome Iginla and Kinex Arenas and Fountain Park Recreation Centre. Woodlands Skateboard Park is also under construction and will not open in 2020.
  • Preparing appropriate safety procedures (offering services while respecting the public health orders – e.g., mass gathering and physical distancing guidelines, modifications to reduce or eliminate the spread of COVID-19)
  • Completing a financial assessment on the various facilities and evaluating factors including operational capacity based on provincial guidelines, the costs of opening and the potential revenue, resources including both physical and human resources and timelines.
  • Preparing our employees to operate each facility (recall of employees, training, scheduling, implementing new operational and safety procedures)
  • Ensuring compliance with safety protocols, public health orders and new operating procedures (reviewing, testing and adapting procedures)

For recreation-related amenities and facilities opening, visit Now Open and Facility Re-entry Plan

For other recreation options, visit Outdoor Activities.

Updated: July 20, 2020, at 3:27 pm


Arden Theatre?

  • The City is reviewing the new Government of Alberta guidance documents in detail to better understand how this impacts City cultural facilities. 
  • Performing arts classes and workshops will resume in September with a blend of in-person and online delivery. Course offerings will be announced in the coming weeks (July/August 2020) via social media and will be posted on the City website at https://stalbert.ca/exp/arts-culture/
  • The Arden Theatre will be reopening for performances, including family programming, both live and online, as early as October 1! To comply with provincial guidelines and to ensure the safety of our performers, staff and audience, a number of modifications will be made to our operations. This means your experience when you come to the theatre will be slightly different, though still thoroughly enjoyable.
  • Shows will be announced later this summer. More information will be released once programming is confirmed. Further information on what to expect is available at The Arden Theatre.
  • Arden Theatre rental events are also anticipated to begin as early as October 15. Further information on how to rent the Arden Theatre and what to expect will be made available later this summer.

Updated July 6, 2020, 4:30 pm


Business support?

To keep your business informed on the evolving COVID-19 situation and the services and supports are available to you, visit the Business Support During COVID-19.

Let Them Know You’re Open: Share your business offerings and service type at no cost with the community. Read more ›

Updated: April 11, 2020, at 12:51 pm


Bylaw changes?

Temporary changes to bylaws have been made to help residents and businesses. Temporary changes have been made to:

  • Sidewalk retail permits
  • The noise bylaw
  • RV street parking

Learn more about the changes at Bylaw Updates.

Updated: July 28, 2020 at 3:06 PM


Capital projects?

Due to the unprecedented COVID-19 outbreak, St. Albert City Council made several decisions at the June 15, 2020 Council Meeting on the continuation and deferrals of Municipal Capital Projects.

Note: The final list of construction projects that will proceed will ultimately depend on the Government of Alberta's approval. Administration will be packaging construction projects on the “Continue list” on a priority basis for provincial approval.

Updated: June 18, 2020, at 2:50 pm

 


Children's Festival?

All ticket sales for the 2020 Northern Alberta Children's Festival of the Arts were refunded.

The Northern Alberta Children's Festival of the Arts will be back in 2021 from June 1 – 6. The City is working with the artists who were booked to perform at this year's festival on the possibility of re-booking them for 2021. The City will be working with the sponsors and donors on options to support the festival in 2021.

Updated: March 16, 2020, at 12:30 pm


City of St. Albert responsibilities?

The health, safety and well-being of our employees and residents is our top priority. The municipal areas of responsibility include City programs, services, facilities, events and amenities. City facilities have been closed and will remain closed until further notice. 

If there are additional changes to the delivery, accessibility or hours of operation, etc. for any of these programs, services, facilities or events, Administration will share information with residents via our City website (stalbert.ca/covid19) and social media.

Updated: March 24, 2020, at 11:55 am


Council meetings?

The next City Council meeting date can be found on our Council Events Calendar and will be streamed via YouTube on the Watch Live Meetings page.

View meeting details and other information from Council meetings.

Updated: April 12, 2020, at 3:10 pm


Council meeting changes?

On August 4, 2020, St. Albert City Council approved that Council and Standing Committee meetings will resume in Council Chambers and the Douglas Cardinal Boardroom beginning August 17, 2020. The public gallery in Council Chambers and the public seating area in the Douglas Cardinal Boardroom will be open to the public and the media, with modifications. Council members, Administrative staff and the public will also have the option of participating in these meetings electronically through the ZOOM platform, which will also stream to YouTube.

Attending in Person

When attending in person, the following new steps have been implemented to ensure the health, safety and well-being of all those who choose to attend. The following procedures will come into effect August 17.

  • Attendees are required to follow all directions on signage to instruct them to not enter the meeting room if they are ill, physical distancing requirements, hand sanitizing requirements, wearing face coverings in the public gallery, etc.
  • Physical distancing will be maintained by distancing seats available in the public gallery; chairs, where they are not allowed to sit, will be marked. There is limited seating available.
    • The City is currently developing a plan should surplus seating be required.
  • For those who wish to attend a Council meeting in-person, there is limited seating available. Please register to attend the meeting. Seating will be provided on a first-come, first-serve basis.
    • To register to attend, please contact Legislative Services before 10 a.m. on the day of Council at legislative@stalbert.ca or call 780-459-1632.  
  • Foot operated hand sanitizer units will be placed at entrances.
  • Face coverings are required in the public gallery. 
  • A physical guard will be installed at the public podium to protect employees below. 
  • Members of the public will be required to use the cleaning product available at the podium to wipe down the area, after addressing Council. 

While the area will be open to the public, the City strongly encourages residents to continue to make their presentations electronically from a remote location. 

In camera meetings will now take place in Council Chambers, rather than the Council Lounge. If the need arises to go in camera, the Chair will ask the public and the media to leave the gallery. All attendees will be notified by an employee once the in camera meeting is over. 

Presenting to Council

Members of the public who wish to address Council/Standing Committee in person or electronically must send an email to legislative@stalbert.ca indicating your desire to speak, the topic you wish to address and how you will be attending, i.e. in person or electronically on Zoom.

All requests to speak to an item on the Council Agenda must be received at that email address by 10:00 a.m. on the day of the Council meeting. All requests to speak to an item on a Standing Committee Agenda must be received at that email address by 3:00 p.m. the Friday prior to the meeting. There will be no exceptions to this process.

All requests to Council on an item NOT on the Council/Standing Committee Agenda must be received at that email address by 12:00 noon on the Tuesday prior to the Council/Standing Committee meeting. There will be no exceptions to this process.

Presenting in Person

Please ensure to with your request to speak you indicate that you will be attending in person. 
 
Attending Electronically

  • Upon receipt of your email not later than the specified time above, you will be sent a calendar invite for the start time of the meeting.
  • If you still desire to speak at that time, you must “Accept” the invite and then join the meeting via ZOOM at the start time of the meeting.
  • Your computer mic will be muted by the meeting administrator until it is your turn to speak, at which time it will be turned on so that Council/Committee members and anyone else viewing the meeting by ZOOM or YouTube will be able to hear what you say.
  • Speakers will only be invited to speak at the time the agenda item comes up for Council/Committee’s consideration, not at the beginning or the end of the meeting.  
  • The usual time limit of 5 minutes for an individual, or 10 minutes for a presentation by or on behalf of a group, will still apply, subject to the discretion of the Chair.

Thank you very much for your patience and understanding as we do our best to ensure that the conduct of Council and Council Committee meetings is impacted as little as possible by the COVID-19 situation.

Updated: August 7, 2020, at 1:30 pm


Public Hearing Changes?

That for so long as the Council Chamber remains closed to public access due to restrictions for the purpose of reducing the risk of COVID-19 transmission, Public Hearings will be conducted in compliance with Alberta Regulation 50/2020 (Meeting Procedures (COVID-19 Suppression) Regulation) and in accordance with the following:

  1. The Zoom Platform will be used to conduct Public Hearings, and the proceedings will also be live-streamed on YouTube, which will be accessible through the City website.
  2. When a Public Hearing is scheduled to commence on a Monday at 5 PM, individuals wishing to speak at the Public Hearing must register to speak by email sent to the email address set out in the Notice of Public Hearing, not later than 10 AM on the day of the Public Hearing.
  3. When a Public Hearing is scheduled to commence on a Monday at a time earlier than 5 PM, individuals wishing to speak at the Public Hearing must register to speak by email sent to the email address set out in the Notice of Public Hearing, not later than 12:00 o'clock noon on the preceding Friday.
  4. Individuals who are properly registered to speak at a public hearing will receive an email from Legislative Services on or before the day of the Public Hearing, including a link at which they may join the Zoom platform when the Public Hearing begins. Upon joining Zoom, an individual registered to speak will be placed into the Zoom "waiting room" and will be moved from that waiting room to the main Zoom platform when the Chair calls on them to make their submission to Council.
  5. Individuals who register to speak at a Public Hearing will be placed on a list of speakers provided to the Chair, in order corresponding to the time their registering email was received. After any submissions from Administration and from the Applicant (if any) have been heard, the Chair will call upon registered speakers in the order their names appear on the list. 
  6. If more than ten individuals are registered to speak at a Public Hearing, Administration will endeavour to send them an alert email as their time to speak approaches, but all registered speakers shall be responsible to monitor the progress of the Public Hearing on its electronic platform and be ready to make their submission when called upon by the Chair, regardless of whether they receive an alert email.
  7. Written submissions to Council for all Public Hearings regardless of start time must be received at the email address specified in the Notice of Public Hearing by 12 noon on the Wednesday prior to the Public Hearing for inclusion in the Agenda Package; submissions received after that time will be summarized by Administration and Administration will provide a high-level written summary to Council of the content of any late submissions including at a minimum the number of such submissions and the number of submissions expressing support or opposition for the matter under consideration.
  8. Individuals who are unable to submit correspondence and/or send us an email to register to speak, you have the option of addressing Council by telephone. To do this, you must contact 780-459-1632 the Friday prior to the Public Hearing. Please leave your name and a number where you can be reached, and we will contact you to make arrangements for you to address Council via a telephone call in ZOOM. The usual time limits of 5 minutes for an individual or 10 minutes for a group submission will apply subject to the discretion of the Chair. Further details of this process will be provided to you during your initial telephone conversation with Legislative Services.

  9. The provisions of the Procedure Bylaw with respect to Public Hearings will continue to apply to the extent possible, consistent with these special provisions for Public Hearings on the Zoom platform and consistent with the requirements of Alberta Regulation 50/2020.

Updated: June 10, 2020, at 8:40 am


Dog park changes?

As of May 20, 2020, all gates at off-leash dog parks are no longer chained in the open position and are back to normal. This includes Lacombe Lake Dog Park and at off-leash dog parks located in outdoor rinks. 

  • Directional signage for entrances continues to be posted at off-leash, rink-enclosed dog parks and Lacombe Lake Dog Park.
  • Owners must always maintain complete control of their pet and keep them within sight and verbal command range.
  • As per the direction of the Government of Alberta, groups within the dog park must follow all mass gathering guidelines. While using the park, people should maintain physical distancing of at least 2 metres apart from other users.
  • Please remember to wash or sanitize your hands before and after using the facility and do not touch your face.

Updated: July 20, 2020, at 3:26 pm


Events?

Due to Provincial Health Orders regarding gathering sizes and physical distancing requirements, a number of City and Community events have been cancelled. View the full list of cancelled events.

Customers who have paid for registered programs or events affected by cancellations and closures will receive refunds from the City. Please call 780-459-1500 to speak to a representative.

The City is reviewing the Government of Alberta guidance documents in detail to better understand the impacts to City recreational and cultural facilities and events. We will be providing further information as soon as it is available at stalbert.ca/covid19.

Updated: July 8, 2020, at 1:45 pm


Facility closures?

Stage 2 of the Alberta Relaunch Strategy is underway and allows for recreation and culture facilities to open with specific guidelines in place, as dictated by the Government of Alberta.  

The City is reviewing these guidance documents and working with the Province to determine how to best operate recreation and culture facilities safely for employees and patrons. Depending on the provincial guidelines and restrictions, facilities may not be able to accommodate the same experience as they did prior to the pandemic.

The City is also working on a phased, measured approach to reopen its municipal facilities in a way that minimizes risks, respects the public health orders that remain in place and balances the current resource restraints brought on by the pandemic.

Reopening facilities is complex, and we appreciate everyone’s patience as this process will take time. There are numerous steps the City must take to ensure the safety and well-being of our employees and patrons. 

For a list of what facilities and amenities remain closed, visit Facility Closures.

Updated: June 29, 2020, 12:15 pm


Farmers' Market?

  • Will the Farmers’ Market open?
    • The St. Albert Farmers’ Market opened June 6. 
    • The City granted the St. Albert Chamber of Commerce permission to proceed with their plan at a temporary location at Servus Place. 
      • The two south parking lots at Servus Place will allow for two separate fenced-off markets, each with its own entrance and exit to help control the number of customers.
      • If Servus Place is reopened prior to October 10, 2020 (end of the Farmers’ Market), the City and the Chamber have agreed to collaborate to continue to hold the event at Servus Place.  
    • The Chamber must ensure that the Farmers’ Market aligns with all current and future provincial orders, directives and expectations for the operation of farmers’ markets, including but not limited to physical distancing, cleaning/sanitation stations, and site supervision.
    • For details on the Farmers’ Market, visit the Chamber of Commerce website.

Updated: July 6, 2020, at 5:59 pm


Financial Strategies?

At the June 15, 2020 City Council meeting, Council approved Administration’s recommendations for addressing the anticipated $7 million shortfall in the City’s 2020 operating budget due to the challenges presented by COVID-19.

  • The City of St. Albert is facing a predicted shortfall of $7M as a result of the City’s response to the COVID-19 pandemic.
  • Administration has explored available options to reduce this deficit through internal means rather than depending on residents and businesses through increased tax revenue.
  • This exercise has identified one-time savings that can be realized immediately through expense reduction. This includes:
    • $543,400 in one-time savings, which were realized by reducing and cancelling operating carry forwards. The associated reserve funding will be reallocated to the 2020 General Operating Budget to help offset any potential deficit.
    • $18,000 in savings due to the cancellation of the 2020 Mayor’s Celebration of the Arts.
    • $5,918,000 in one-time corporate and departmental savings, made up of vacancies, redeployments and layoffs; rewards and recognition; learning and development; vehicle allowances; merit increases; suspension of services; closure of buildings.
    • $110,000 in cancelled or reduced public art projects.
    • $227,100 transfer to the Public Art Reserve reallocated to the 2020 General Operating Budget.
  • As a result of these savings, some programs will not be delivered in 2020 or will be delivered with reduced service levels.

At the May 19, 2020 Council Meeting, Administration presented updated financial scenarios for Council’s information. The presentation shared updated projections for the City’s net revenue and cash flow due to the impact of COVID-19. The scenarios are based on an October 1, 2020 date for City facility and program re-openings.

Updated: June 18, 2020, 8:10 am


Financial supports?

From the Federal Government

The Government of Canada has announced a number of measures to help stabilize the economy and support businesses during this challenging period. These measures, delivered as part of the Government of Canada’s COVID-19 Economic Response Plan, will provide direct support to Canadian workers and businesses. Support funds will be delivered through existing programs.

Information about these measures is available on the Government of Canada website.

From the Provincial Government

Effective April 21, 2020, the Government of Alberta will be temporarily suspending applications for the $30 million in emergency social services funding to charities, not-for-profits and civil society organizations to support their COVID-19 response. The government has received over 600 applications. Current applications are being reviewed, and approvals for urgent requests will occur before reopening the intake of applications. 

Financial assistance for unexpected emergencies is also now available to Albertans through the Emergency Needs Allowance. For eligibility criteria and how to apply, visit:

Emergency Financial Assistance

Provincial Funding Support Available for COVID-19 Family and Community Support Services

Charitable and non-profit organizations are encouraged to read the Support for COVID-19 Funding Criteria and contact St. Albert Community & Social Development (CSD) for further funding guidelines and grant criteria.

Interim COVID-19 Support Plan - Métis Nation of Alberta

For information and how to contact your MNA Region or the program: http://albertametis.com/interim-covid-19-support-plan/

Updated: April 17, 2020, at 3:45 pm


Fraud awareness?

In the wake of the COVID-19 pandemic, scams are starting to circulate and the public needs to be aware. For more information about scams affecting businesses and the top 10 frauds affecting Canadians visit the Canadian Anti-Fraud Centre.

Updated: March 28, 2020, at 1:45 pm


Front counter closures? 

Stage 2 of Alberta’s Relaunch Strategy begins on June 12. Several measures that were originally included in Stage 3 have been moved into Stage 2.

City Front Counter Services is now open for the public in accordance with the Alberta Relaunch Strategy. The City will follow all provincial guidelines to snure the safety of our residetns, patrons and staff. To learn more about what is open visit City Facilities.

Updated: August 4, 2020, at 10:35 am

See also: Health-Related FAQ
 


Garage Sales?

The City is recommending residents do not hold or attend garage sales and consider alternatives to exchange goods.

If a resident feels they must hold a garage sale, participants must obey Public Health Orders (follow all mass gathering guidelines, maintain physical distancing of two metres at all times). Residents should also consider e-transfers instead of handling cash and should have hand sanitizer for hosts and patrons.

As an alternative to a garage sale, consider online exchanges. If the item you are looking to purchase/sell is necessary to your immediate situation, try to make the point of sale contactless (for example, e-transfer funds and porch pick up). If you do have to meet in person, please meet in a safe place and follow physical distancing guidelines (two metres).

In all cases, be careful of touchpoints when bringing newly purchased merchandise into your home. Consider ways to sanitize items before use. If that is not possible, consider leaving the item in a locked room for 72 hours to reduce or eliminate the spread of COVID-19.

Residents are reminded to make safety a top priority when conducting private sale exchanges of any kind.

Updated: July 6, 2020, at 5:30 pm


Garbage, organics and recycling?

Garbage, organics and recycling collection service continues its regular pick up schedule until further notice.

Extra Garbage Tag Program Reinstatement: As of August 4, 2020, bag tags for the Extra Garbage Tag program at the Mike Mitchell Recycling Depot will be required. These tags can be purchased for $2.25 each at Servus Place, Fountain Park Recreation Centre or St. Albert Place. 

Please note: garbage bags can weigh a maximum of 50 pounds and can be a maximum size of 76 centimetres by 86 centimetres (30 inches by 34 inches). No large items, construction, or demolition materials accepted.

City staff are not permitted to help residents unload material brought to the depot.

Updated: July 29, 2020, at 9:00 am


Government responsibilities?

Municipal, Provincial and Federal Governments all have responsibilities during the COVID-19 pandemic. Below is a quick guide to see what these responsibilities are.

Download Infographic Poster

MUNICIPAL
GOVERNMENT
CITY OF ST. ALBERT
PROVINCIAL
GOVERNMENT
ALBERTA
FEDERAL
GOVERNMENT
CANADA
Utilities
(water, sewer, wastewater)
Health Policy Health Policy
Garbage Collection Schools Income Tax
Transit Hospitals EI
Roadways Supports for Employees and Employers Mortgages
Recreation Centres,
Parks and Trails
COVID-19 Testing Borders
Cultural Services Justice RCMP and Military
Emergency Services
(fire, RCMP (contract),
municipal enforcement)
Post Secondary Child Benefit
Safety Enforcement Highways Student Loans
City Hall School Taxes Airports
Property Taxes Safety Enforcement International Travel
Social Support Services
(Family and Community Support Services (FCSS). City provides support to St. Albert Family Resource Centre, St. Albert Food Bank, Stop Abuse in Families Society, St. Albert Seniors Association)
Social Services Safety Enforcement

Updated: April 5, 2020, at 10:15 am


How can I help?

There are many things you can do to help your community.

Consider donating to local social services agencies such as the Food Bank. Financial donations can safely be made from the comfort of your home through Canada Helps at https://www.canadahelps.org/en/explore/charities/?q=St.+Albert

If you’re not in isolation, consider donating blood to Canadian Blood Services. For more information and a listing of blood donation locations visit https://www.blood.ca/en

Updated: April 5, 2020, at 8:40 am


Resources for Indigenous Residents

Recognizing that St. Albert is on Treaty 6 territory, we acknowledge the significance of our Indigenous residents and have identified a variety of information resources or financial assistance programs available locally.

Please note that this list is not comprehensive, and the City does not determine eligibility for the programs listed – residents are asked to contact the individual organizations directly for more information. View the COVID-19 Indigenous Resources page.

Updated: May 7, 2020, at 8:30 am


Library?

  • The Downtown Library location is now open! Jensen Lakes Library will resume in-person library services later in July. For more information, visit the St. Albert Public Library website. Information about the library's response to COVID-19 can also be found at sapl.ca/about/covid19.  

Updated: July 7, 2020, at 12:45 pm


Little Free Libraries?

  • Little Free Libraries are now open.
  • The City placed signs on each Little Free Library location, including school site libraries, to communicate which libraries are open and which remain closed. 

For more information, visit Little Free Libraries.

Updated: August 8, 2020 at 6:08 pm


How are we maintaining safe facilities?

As facilities reopen, the City is following provincial guidelines and continues to take a thoughtful and measured approach in its response to COVID-19. To ensure the safety of visitors and employees in compliance with Provincial public health orders, we are actively implementing measures to maintain safe facilities, including:

  • Safety inspections
  • Modifications as needed to prevent the spread of COVID-19
  • Safe operating procedures 
  • Training and education for both employees and the public
  • Following preventative maintenance procedures for equipment and building systems

Additional information on the City’s plan to maintain safe facilities can be found on the Maintaining Safe Facilities page.

Updated: July 15, 2020 at 12:20 pm


Mass gathering complaints?

To file a complaint about non-compliance related to COVID-19 and the Public Health Order (e.g., not following mass gathering guidelines), residents are encouraged to notify Alberta Health Services through the online AHS complaint form or call 1-833-415-9179.

Updated June 19, 2020, at 10:28 am


Outdoor Activities

Can I have a fire in my backyard?

If your fire pit or other fire containing device has been approved by St. Albert Fire Services, you are allowed to have a fire in your backyard. Otherwise, they are not permitted.

For information on how to get your fire pit approved, visit the City website at stalbert.ca and search Fire Permits. You can also email firepermits@stalbert.ca. Or call St. Albert Fire Services at 780-418-6069.

Can I still go canoeing or kayaking?

Yes, you can enjoy canoeing or kayaking as long as you continue to follow all physical distancing rules. Residents are encouraged to use the boat dock in Rotary Park or the boat launch in Mission. 

What kind of activities am I still allowed to do outside?

The City encourages outdoor activity using green spaces and the trail system which have remained open throughout COVID-19. Remember to follow provincial guidelines.

Can I still use the trails?

Yes – the trails are a great way to stay active and help maintain good mental and physical health. Whether running, walking or biking the trails, please be courteous of others who are sharing the path and observe physical distancing. Share these spaces responsibly and alert others to your presence by using your voice, bell or horn as appropriate.

Are parks and playgrounds open?

All playgrounds, play structures and outdoor fitness equipment stations in St. Albert are now open. St. Albertans are reminded to follow all physical distancing guidelines, limit touchpoints, and to continue to wash your hands after any outdoor activity.

Visit the Now Open page for further details

Can we use the sports fields?

City sports fields – baseball diamonds, football and soccer – are open for spontaneous and organized sports groups. Ball diamonds for booked use are now open:

  • Alpine Park
  • Deer Ridge Park
  • Erin Ridge Park
  • Fountain Park 1
  • Gatewood Park
  • Mission Park
  • Poplar Park

For sport partners and user groups, provincial and national sport organizations guide the operations of local sport organizations and should be consulted on how to move forward during this pandemic. Alberta’s Chief Medical Officer of Health has recommended that ALL users in parks follow physical distancing rules and mass gathering guidelines. Activities that carry risk are not recommended, even with physical distancing in place, including activities that use shared equipment.  

The Government of Alberta continues to release new guidance documents that can be found through Alberta Biz Connect.

If individuals have a specific question about outdoor and/or organized outdoor recreation, the City recommends they contact the provincial government directly at bizconnect@gov.ab.ca for guidance. 

Can I take my kids to the park with my own pail and shovel and play in the sand?

The City encourages residents to limit touchpoints as much as possible. If you decide to play in the sand, please ensure you wash your hands as soon as you get home.

Is fishing allowed at Lacombe Park Lake?

Yes, fishing is now allowed at Lacombe Park Lake. While you are there, please ensure you are following all physical distancing guidelines. Please remember to wash your hands thoroughly after any outdoor activity.

Are Community Gardens open?

Community gardens are open for use, but gardeners are asked to follow physical distancing guidelines. Please ensure you follow best practices for cleaning and disinfecting tools, surfaces and other gardening equipment.

Visit the Now Open page for further details

Can I have a BBQ in Lions Park BBQ area?

As of May 7, 2020, the City’s Emergency Advisory Committee (EAC) decided to reopen municipal picnic shelters for public use effective Friday, May 8 at 8 a.m.

To limit touchpoints, the City will also not be stocking the area with firewood. If people want to have a picnic or a fire at Lions Park, consider bringing in your own wood, chairs or blanket to have a picnic on the grass. Please follow mass gathering limits, physical distancing requirements and all Government of Alberta hygiene practices, including:

  • Washing your hands frequently
  • Refraining from touching your face with your hands
  • Carrying and using hand sanitizer

Visit the Now Open page for further details

Can we use the tennis and pickleball courts?

All City tennis and pickleball courts are open for public use.

Public Health Orders remain in effect and we remind the community to maintain physical distancing and proper hygiene before, during and after using these amenities. Visit the Now Open page for further details. 

Updated: June 18, 2020, at 12:15 pm


Park washrooms?

The public washrooms in Lacombe Lake, Lions and Kingswood Parks are open from 12 to 8 p.m. and will be cleaned twice daily; however, residents are asked to follow all physical distancing and hand hygiene requirements.

Municipal picnic shelters are open for public use. This includes the two picnic shelters in Lions Park and the one picnic shelter in Rotary Park. However, only the public washrooms in Lacombe Lake, Lions and Kingswood Parks are open.

The City will not be opening the Rotary Park porta-potties until after recreation facilities re-open.

Updated August 7 2020, at 7:28 am


Property tax relief?

  • Reducing the 2020 blended tax requirement to 1.5 per cent (from 2.5 per cent) will provide some modest tax relief to help residents and businesses hard hit by COVID-19.
  • By moving forward with a one-year regression of the tax split, the municipal portion of the property tax will increase 1.9 per cent for residents and will remain frozen for businesses.
  • On March 23, 2020 Council approved a bylaw cancelling the April 1, 2020 and July 1, 2020 tax penalties for taxes in arrears from the 2019 tax year.
  • Council also approved deferring the payment deadline for the 2020 taxes from June 30 to September 30, 2020. This will give all City property owners an additional 90 days to pay their taxes.

Updated: May 11, 2020, at 2:45 pm


Provincial service changes?

For full information on Government of Alberta service changes, which include driver licences and vehicle registration, visit their website and scroll down to Government Service Changes.

Updated: April 1, 2020, at 2:30 pm


Public touchpoints?

To ensure your safety, residents should take precautions when using public touchpoints, such as gates, play structures etc. Residents are reminded to wash or sanitize your hands before and after touching these specific items and to refrain from touching your face.

All crosswalks are back to normal function. Please remember to sanitize or wash your hands as soon as possible after use.

In recognition that community demands may change, residents can contact the City of St. Albert at construction@stalbert.ca to ask that an additional pedestrian signal crossing be adjusted. All requests will be evaluated. 

Updated: June 11, 2020, at 11:15 am


Recovery?

Even though the City is in the Response phase of the COVID-19 pandemic, it is imperative to begin actively planning for recovery. 

On April 20, 2020, St. Albert City Council approved the COVID-19 Recovery Concept Plan, which is the initial step towards the development of a comprehensive Recovery Plan.

The Recovery Conceptual Plan articulates the key action areas (both internal and community-focused), primary objectives, desired outcomes, end state, risks and challenges as well as performance indicators. 

The Recovery Plan’s desired outcomes:

  • The City will be fully recovered from COVID-19, operating sustainability, and recognized as one of the best communities in Canada. 
  • The City adopts new ways of service-delivery that contribute to long-term recovery and future sustainability that reflect a post-COVID-19 operating environment.

Funding for the COVID-19 Recovery Concept Plan and the Recovery Task Force will come from the $2 million allocated by Council for the City’s response to the pandemic. 

Recovery planning is ongoing within the City’s Emergency Operations Centre. The City is studying the Alberta Relaunch Strategy in more detail to determine its impact on our own municipal Recovery Plan, which is currently in development.

The City, the Emergency Advisory Committee and the Recovery Team (internal) are discussing how to move forward and what the various phase will look like for St. Albert. More information will be shared as it becomes available.

A COVID-19 Recovery Task Force has also been established that includes a cross-section of business and community leaders at a governance level. 

The Recovery Task Force will be apprised of all actions, and any planned actions, by the Recovery Team (internal). The Recovery Task Force will also be consulted regarding potential actions for Business Sector Support and Community Partner Support, which will be its primary focus. 

More information on the Task Force and Recovery can be found on the Recovery Task Force page.

Updated: May 8, 2020, at 9:00 am


Registered programs?

In an effort to contain the spread of COVID-19, the City continues to take action based on the recommendations of the Government of Alberta.

  • Outdoor Fitness Programming starts the weeks of July 6 and 13, August 10 and September 14.
  • The Roaming Recreation Program is underway.
  • The CIty will be reopening its facilities in a phased approach. For an up to date list on the facilities reopening as well as their timelines, visit Now Open and Facility Re-entry Plan

Customers who have paid for registered programs affected by these cancellations and closures will receive refunds from the City. Please call 780-459-1500 to speak to a representative.

For other questions, email Servus Place or Fountain Park.

Performing Arts Classes and Workshops

Performing arts classes and workshops will resume in September with a blend of in-person and online delivery. Course offerings will be announced in the coming weeks via social media and will be posted on the City website at https://stalbert.ca/exp/arts-culture/

the arden theatre

The Arden Theatre will be reopening for performances, including family programming, both live and online, as early as October 1! Shows will be announced later this summer. More information will be released once programming is confirmed. Further information on what to expect is available at The Arden Theatre.

Summer session registered programs and summer break camps

  • While facilities continue to be closed, you will be refunded for your purchase. For recreation-related amenities and facilities opening, visit Now Open and Facility Re-entry Plan. Any summer program or camp purchases made online or by phone with a credit card will be refunded to the same credit card by the end of May. If purchased in-person, a credit will be applied to your account and when the facility opens you can then either use your credit towards future programming or receive a refund in-person.
  • If you choose to cancel regardless of waiting to hear about extended facility closure, you can do so at any time and cancellation fees will be waived.

Can I register for a block party?

  • Yes! Block Parties have been modified to conform to public health orders. Visit the Block Parties page to find more information on how you can register

Will my space rental be refunded?

  • All facility bookings during the closure paid for in-person must be refunded in person when the facility opens. If purchased online or over the phone with a credit card, that same credit card will be refunded by the end of March.
  • The City has extended closures of City-managed indoor facilities until July 18, with the resumption of services in a phased approach tentatively scheduled to start July 19, 2020. Please be patient as we are not taking new bookings at this time, as we are managing and adjusting our existing bookings to our current users. When we have completed booking adjustments, we will advertise that new bookings are available on our website. We will also notify our sport partners.

Updated: July 8, 2020, at 1:50 p.m.

 


Rentals?

  • All facility bookings during the closure paid for in-person must be refunded in person when the facility opens. If purchased online or over the phone with a credit card, that same credit card will be refunded by the end of March.
  • The City has extended closures of City-managed indoor facilities until July 18, with the resumption of services in a phased approach tentatively scheduled to start July 19, 2020. Please be patient as we are not taking new bookings at this time, as we are managing and adjusting our existing bookings to our current users. When we have completed booking adjustments, we will advertise that new bookings are available on our website. We will also notify our sport partners.
  • Arden Theatre rental events are also anticipated to begin as early as October 15. Further information on how to rent the Arden Theatre and what to expect will be made available later this summer.

Updated: July 6, 2020, at 6:06 pm


Resources for Artists and Arts Groups?

During the COVID-19 pandemic, the Arts and Culture sector is navigating extraordinary and uncertain circumstances. In an effort to provide you with the most applicable and useful tools, The City of St. Albert has created a list of resources to help guide local artists and organizations in search of funding, online learning and arts-related information.

Read more about the available resources

Updated: April 24, 2020, at 9:44 am


RFPs and tenders?

As of April 30, the City of St. Albert updated all closing dates on City tenders (RFPs). For a list of all RFPs and details visit City Purchasing.

Updated: April 30, 2020, at 5:24 pm


St. Albert Transit?

St. Albert Transit will be reinstating fares effective July 1, 2020.

Riders who purchased an April pass are being asked to hold on to their pass and once City buildings are reopened to the public, a refund or exchange will be issued.

Fare products will be available for purchase no later than June 19, 2020 at the following locations:

Business Address
7-Eleven 23 Akins Drive
7-Eleven 1 Giroux Road (at St. Albert Trail)
7-Eleven 17 St. Anne Street (at St. Albert Trail)
7-Eleven 71 Liberton Drive (near St. Albert Trail)
7-Eleven 220 St. Albert Trail (at Green Grove)
London Drugs (St. Albert Centre) 375 St. Albert Trail (near Bellerose)
Petro Canada 174 St. Albert Trail (at Gate Avenue)
Petro Canada 770 St. Albert Trail (by Wine & Beyond)
Shoppers Drug Mart 665 St. Albert Trail (near Boudreau)
Shoppers Drug Mart 140 St Albert Trail (near Gervais Road)

Please note: St. Albert Place (City Hall) and Liggett Place remain closed to the public at this time.

Edmonton residents using an April ETS pass on St. Albert Transit during the month of July will still be required to pay the zone fee of $1 each way.

The Students Ride Free program will resume effective July 1, 2020 and students’ free tickets can be picked up at any of the retail outlets mentioned above.

All Aboard/AISH pass recipients are asked to contact 780-394-7581 for information on how to receive your July pass.

St. Albert Transit strongly recommends that riders wear a mask when using St. Albert Transit buses.

We maintain our transit fleet to Alberta Health Services Environmental Cleaning standards in Public Facility Guidelines and have increased the intensity and frequency of cleaning.

Updated: June 11, 2020, at 11:20 am


School closures?

The Government of Alberta has announced the re-entry plan for the 2020-21 school year. Schools will welcome students back to class in September under near-normal operations with added health measures in place.

For more information on your specific school re-entry, please contact your local school board:

For more information, visit the Governments of Alberta’s Guidance and plans for students to start the 2020-21 school year.

Updated: July 22, 2020, at 3:15 pm


Utility fee assistance?

Customers who are signed up for pre-authorized withdrawals and cannot pay your bill in full will need to notify Utility Services.

  • Due to increased pressure on our call lines, please contact Utility Services by email at utilities_services@stalbert.ca. You can expect to receive a response within one to two business days.

Customers are also able to use MyCity accounts. Residents can view current outstanding balances, view past utility bills as far back as two years, and sign up for eBilling and receive their utility bill as soon as it’s processed. To reach a MyCity account, visit: https://my.stalbert.ca/

If you are experiencing financial challenges in light of the current situation, please discuss your situation with one of our Utility Representatives to discuss payment arrangements.

To contact Utility Services, call 780-459-1520 and choose Option #2. Representatives are also available through email: Utilities_Services@stalbert.ca

Updated: July 10, 2020, at 9:05 am


Related Pages

Last edited: August 7, 2020