COVID-19 What's Happening FAQ

Answers to common questions

Alberta Relaunch Strategy?

Stage 2 of the Alberta Relaunch Strategy is underway with specific provincial guidelines in place.  

The City continues to review these guidance documents and work with the Province to determine how to best operate City facilities safely for employees and patrons. Depending on the provincial guidelines and restrictions, facilities may not be able to accommodate the same experience as they did prior to the pandemic.

Reopening facilities is complex, and we appreciate everyone’s patience as this process will take time. There are numerous steps the City must take to ensure the safety and well-being of our employees and patrons.

For information on how the City prepares each facility to reopen, visit Facility Reopening Preparation 

For recreation-related amenities and facilities opening, visit Now Open and Facility Re-entry Plan

For other recreation options, visit Outdoor Activities.

Updated: December 16, 2020, at 4:30 p.m.

Arden Theatre?

  • The Arden Theatre is closed until further notice.  
  • The Arden Theatre Box Office is reaching out to ticket holders with more information on dates, refunds or credit options.  
  • To align with provincial public health measures, the City has moved all performing arts classes to virtual only, until further notice.   
  • Visit or call 780-459-1542. 

Updated January 8, 2021, 10:54 a.m.

Business support?

To keep your business informed on the evolving COVID-19 situation and the services and supports are available to you, visit the Business Support During COVID-19.

Let Them Know You’re Open: Share your business offerings and service type at no cost with the community. Read more ›

Updated: April 11, 2020, at 12:51 pm

Bylaw changes?

Temporary changes to bylaws have been made to help residents and businesses. Temporary changes have been made to:

  • Sidewalk retail permits
  • The noise bylaw
  • RV street parking

The City has also added a temporary Face Coverings Bylaw. 

Learn more about the changes at Bylaw Updates.

Updated: July 28, 2020 at 3:06 PM

Capital projects?

On September 8, 2020, St. Albert City Council approved the continuation of 12 Municipal and Utility capital projects. Council also approved the deferral of 23 capital projects (Municipal and Utility) until 2021. Those projects that were deferred will be included in the 2020 Municipal and Utility Carry Forward, which will be presented to Council in February 2021.  

Note: The final list of construction projects that will proceed will ultimately depend on the Government of Alberta's approval. Administration will be packaging construction projects on the “Continue list” on a priority basis for provincial approval.

Updated: September 9, 2020, at 12:00 pm


City of St. Albert responsibilities?

The health, safety and well-being of our employees and residents is our top priority. The municipal areas of responsibility include City programs, services, facilities, events and amenities.  

If there are additional changes to the delivery, accessibility or hours of operation, etc. for any of these programs, services, facilities or events, Administration will share information with residents via our City website ( and social media.

Updated: August 25, 2020, at 5:00 pm

Council meetings?

The next City Council meeting date can be found on our Council Events Calendar and will be streamed via YouTube on the Watch Live Meetings page.

View meeting details and other information from Council meetings.

Updated: April 12, 2020, at 3:10 pm

Council meeting changes?

Beginning immediately St. Albert City Council and Standing Committee meetings will resume virtually via the Zoom platform, which will also stream to YouTube. Council Chambers and the Douglas Cardinal Boardroom will be closed, therefore, the public is unable to attend Council and Standing Committees meetings in person.   

Members of the public who wish to attend Advisory Committee meetings via Zoom must send an email to by 12:00 p.m. the day before the scheduled Council or Committee meeting to register.   

If you desire to address Council or a Standing Committee on a matter that does NOT appear on a published agenda, you must register in advance by sending an email to indicating your desire to speak as well as:  (a) the topic you wish to address;  (b) your preference as to the date of the meeting at which you desire to speak. Your request will be taken to an Agenda Planning session and you will be informed by Legislative Services whether you have been scheduled to speak on that topic, and if so the date of the meeting at which you have been scheduled to speak. Please note that requests to speak on topics NOT on an Agenda are at the discretion of the Mayor or Committee Chair and may or may not be granted. Requests to speak on a topic on which the requester has previously addressed Council or a Committee may not be granted.  Requests received less than one week prior to a Council or Committee meeting will normally not be scheduled for that meeting but may be scheduled for a subsequent meeting.     

If you desire to address Council or a Standing Committee on a matter that DOES appear on a published agenda, your request to speak must be received by email sent to by 10:00 a.m. on the day of the meeting (or by 8:30 a.m. in the case of a meeting scheduled to begin before noon).  You will receive a reply email confirming your registration as a speaker and the Zoom link to the meeting.   

The Chair of a Council or Standing Committee meeting may, but is not obligated to, allow a person who has not registered in advance within the time limits set out above to address Council or the Standing Committee.  

Thank you very much for your patience and understanding as we do our best to ensure that the conduct of Council and Council Committee meetings is impacted as little as possible by the COVID-19 situation.  


  • Upon receipt of your email not later than 10:00 a.m. on the day of the meeting, you will be sent a calendar invite for the start time of the meeting. 
  • If you still desire to speak at that time, you must “Accept” the invite and then join the meeting via ZOOM at the start time of the meeting. 
  • Your computer mic will be muted by the meeting administrator until it is your turn to speak, at which time it will be turned on so that Council/Committee members and anyone else viewing the meeting by ZOOM or YouTube will be able to hear what you say. 
  • Speakers will only be invited to speak at the time the agenda item comes up for Council/Committee’s consideration, not at the beginning or the end of the meeting.   
  • The usual time limit of 5 minutes for an individual, or 10 minutes for a presentation by or on behalf of a group, will still apply, subject to the discretion of the Chair. 


Updated: December 16, 2020, at 4:35 p.m.

Public Hearing Changes?

Public Hearing Procedures

Due to current public health measures, in-person attendance is not is not an option at this time. St. Albert City Council meetings and Standing Committee meetings will take place virtually via the Zoom platform, which will also stream to YouTube. Council Chambers and the Douglas Cardinal Boardroom will be closed, therefore, the public is unable to attend Council and Standing Committees meetings in person.

Speaking to City Council electronically at the Public Hearing

Council members, Administrative staff and the public are only able to participate in the Public Hearing electronically through the ZOOM platform, which will also stream to YouTube. If you wish to register to speak at the Public Hearing via the Zoom platform you must email by 10:00 a.m. on the day of the Public Hearing indicating your desire to attend via ZOOM and make a verbal presentation. You will receive an email at approximately 2:00 p.m. with a link to join the meeting. When it is your time to speak the Chair of the Hearing will ask the ZOOM Meeting Host to bring you into the meeting to speak. The usual speaking time limits of 5 minutes for an individual, or 10 minutes for a group submission at the discretion of the Chair, will apply.  Further instructions and information will be included in the ZOOM meeting invitation.

When a Public Hearing is scheduled to commence on a Monday at 5 PM, individuals wishing to speak at the Public Hearing must register to speak by email sent to the email address set out in the Notice of Public Hearing, not later than 10 AM on the day of the Public Hearing.

When a Public Hearing is scheduled to commence on a Monday at a time earlier than 5 PM, individuals wishing to speak at the Public Hearing must register to speak by email sent to the email address set out in the Notice of Public Hearing, not later than 12:00 o'clock noon on the preceding Friday. 

Written submissions to Council for all Public Hearings regardless of start time must be received at the email address specified in the Notice of Public Hearing by 12 noon on the Wednesday prior to the Public Hearing for inclusion in the Agenda Package; submissions received after that time will be summarized by Administration and Administration will provide a high-level written summary to Council of the content of any late submissions including at a minimum the number of such submissions and the number of submissions expressing support or opposition for the matter under consideration.

The provisions of the Procedure Bylaw with respect to Public Hearings will continue to apply to the extent possible, consistent with these special provisions for Public Hearings on the Zoom platform and consistent with the requirements of Alberta Regulation 50/2020.

Updated: January 14, 2021, at 3:00 pm

Dog park changes?

  • Directional signage for entrances continues to be posted at off-leash areas and dog parks.
  • Owners must always maintain complete control of their pet and keep them within sight and verbal command range.
  • As per the direction of the Government of Alberta, groups within the dog park must follow all gathering guidelines. While using the park, people should maintain physical distancing of at least 2 metres apart from other users.
  • Please remember to wash or sanitize your hands before and after using the facility and do not touch your face.

Updated: December 16, 2020, at 4:40 p.m.


Due to Provincial Health Orders regarding gathering sizes and physical distancing requirements, a number of City and Community events have been cancelled. View the full list of cancelled events.

Customers who have paid for registered programs or events affected by cancellations and closures will receive refunds from the City. Please call 780-459-1500 to speak to a representative.

Updated: August 26, 2020, at 4:58 pm

Facility closures?

Stage 2 of the Alberta Relaunch Strategy is underway with specific guidelines in place, as dictated by the Government of Alberta.  

The City is reviewing these guidance documents and working with the Province to determine how to best operate City facilities safely for employees and patrons. Depending on the provincial guidelines and restrictions, facilities may not be able to accommodate the same experience as they did prior to the pandemic. 

For a list of what facilities and amenities remain closed, visit Facility Closures.

Updated: December 16, 2020, 4:43 p.m.

Financial Strategies?

Through quick action and prudent financial management, the City has effectively managed and mitigated the negative financial impacts driven by the COVID-19 pandemic in 2020.

In August, Administration estimated the total forecasted impact to be $14.4 million (prior to new restrictions imposed by the Province in November 2020), which includes recreation, culture, transit and other department costs, as well as response costs.

  • Recreation - $5.4 million
  • Culture - $0.9 million
  • Transit - $2.7 million
  • Other - $3.7 million
  • Response costs - $1.7 million

Total offsetting expense savings were at $13.9 million. Overall, the total forecasted deficit at that time was approximately $500,000.

On November 16, 2020, Council was provided the third quarter corporate financial report, which included an updated forecast based on September 30, 2020 results. Continued diligence and conservative spending decisions to the end of the fiscal year have led to a revised forecast of a $2.6 million surplus. Complete actual financial results for 2020 will be presented to Council in April 2021.

Shortly after the forecast was completed and presented to Council, the Government of Alberta introduced new public health measures. The measures most impacting City operations relate to the requirement to close arenas/fieldhouses and suspend group fitness classes. These measures were implemented for a two-week period and were set to expire on November 27. 

On November 24, the provincial government extended these measures for at least three weeksand added additional measures impacting outdoor gathering restrictions. The City is currently assessing the financial impact of these extended measures including forgone revenues and additional costs. However, our original $2.6 million forecasted surplus puts the City in a solid position to weather these impacts to the end of 2020. 

In mid-December, the province once again extended and enhanced public health measures which are now in place until further notice.

Administration has begun the process to understand the lingering impacts that COVID-19 may have on the City’s operating expenses and revenue shortfalls for the 2021 budget and beyond.

As the situation was continuing to evolve, the City developed a 2021 budget that was conservative in order to account for the potential of continued lost revenues during 2021. As we ended up starting 2021 with ongoing closures and restrictions, financial management and the need to remain nimble are critical to our success in managing the financial impact of the pandemic which is truly unknown at this time. 

Council and Administration will closely monitor the situation and make financial and service level decisions as appropriate.

Updated: January 15, 2021, 11:48 a.m.

Financial supports?

From the Federal Government

The Government of Canada has announced a number of measures to help stabilize the economy and support businesses during this challenging period. These measures, delivered as part of the Government of Canada’s COVID-19 Economic Response Plan, will provide direct support to Canadian workers and businesses. 

Information about these measures is available on the Government of Canada website.

From the Provincial Government

The Province of Alberta is further expanding its  Small and Medium Enterprise Relaunch Grant to ensure new businesses have access to the supports they need. As of February 4, 2021, new businsses that started operating between March 1 and October 31, 2020 may be eligible for funding. This grant offers financial assistance for Alberta businesses, cooperatives, and non-profit organizations with fewer than 500 employees that face restrictions or closures from public health orders. 

Financial assistance for unexpected emergencies is also available to Albertans through the Emergency Needs Allowance. For eligibility criteria and how to apply, visit:

Emergency Financial Assistance

Interim COVID-19 Support Plan - Métis Nation of Alberta

For information and how to contact your MNA Region or the program:

Business Support during COVID-19 

Information is also available on the City of St. Albert website at Business Support During COVID-19. Information includes how to access Government of Alberta public health measures, public health orders, guidance documents for businesses, an Information Toolkit for Businesses on the St. Albert Face Covering bylaw and additional supports available.  

Updated: January 15, 2021, at 11:28 a.m.

Fraud awareness?

In the wake of the COVID-19 pandemic, scams are circulating and the public needs to be aware. For more information about scams affecting businesses and the top 10 frauds affecting Canadians, visit the Canadian Anti-Fraud Centre.

Updated: August 26, 2020, at 2:20 pm

Front counter services? 

Effective December 16, all City front counter services are closed. Residents who pay their utility bill in person at St. Albert Place can drop off their payment using the secure drop box beside the front entry doors of St. Albert. Changes to front counter services minimize in-person interactions for the safety and well-being of our residents and staff.  

For more information on specific front counter services, visit City Facilities.

Updated: December 16, 2020, at 4:51 p.m.

See also: Health-Related FAQ

Garage Sales?

The City is recommending residents do not hold or attend garage sales and consider alternatives to exchange goods.

If a resident feels they must hold a garage sale, participants must obey Public Health Orders (follow all mass gathering guidelines, maintain physical distancing of two metres at all times). Residents should also consider e-transfers instead of handling cash and should have hand sanitizer for hosts and patrons.

As an alternative to a garage sale, consider online exchanges. If the item you are looking to purchase/sell is necessary to your immediate situation, try to make the point of sale contactless (for example, e-transfer funds and porch pick up). If you do have to meet in person, please meet in a safe place and follow physical distancing guidelines (two metres).

In all cases, be careful of touchpoints when bringing newly purchased merchandise into your home. Consider ways to sanitize items before use. If that is not possible, consider leaving the item in a locked room for 72 hours to reduce or eliminate the spread of COVID-19.

Residents are reminded to make safety a top priority when conducting private sale exchanges of any kind.

Updated: July 6, 2020, at 5:30 pm

Garbage, organics and recycling?

To contain the spread of COVID-19, City staff are not permitted to help residents unload or handle any materials brought to the Mike Mitchell Recycling Depot. Residents are asked to deposit all material into the appropriate bins on their own. Garbage, organics and recycling collection service continues its regular pickup schedule until further notice. 

Residents are encouraged to order garbage bag tags by calling the City at 780-459-1506 Monday to Friday, 8 a.m. to 5 p.m. Tags can be picked up the next day at Mike Mitchell Recycling Depot (7 Chevigny Street). For more information, visit

Updated: January 8, 2021, at 10:44 am

Government responsibilities?

Municipal, Provincial and Federal Governments all have responsibilities during the COVID-19 pandemic. Below is a quick guide to see what these responsibilities are.

Download Infographic Poster

(water, sewer, wastewater)
Health Policy Health Policy
Garbage Collection Schools Income Tax
Transit Hospitals Employment Insurance (EI)
Roadways Supports for Employees and Employers Mortgages
Recreation Centres,
Parks and Trails
COVID-19 Testing Borders
Cultural Services Justice RCMP and Military
Emergency Services
(fire, RCMP (contract),
municipal enforcement)
Post-Secondary Child Benefit
Safety Enforcement Highways Student Loans
City Hall School Taxes Airports
Property Taxes Safety Enforcement International Travel
Social Support Services
(Family and Community Support Services-FCSS). City provides support to St. Albert Family Resource Centre, St. Albert Food Bank, Stop Abuse in Families Society - SAIF, St. Albert Seniors Association)
Social Services Safety Enforcement

Updated: August 26, 2020, at 2:28 pm

How can I help?

There are many things you can do to help your community.

Consider donating to local social services agencies such as the Food Bank. Financial donations can safely be made from the comfort of your home through Canada Helps.

If you’re not in isolation, consider donating blood to Canadian Blood Services. For more information, visit Canadian Blood Services.

Updated: August 26, 2020, at 2:44 pm

Resources for Indigenous Residents

Recognizing that St. Albert is on Treaty 6 territory, we acknowledge the significance of our Indigenous residents and have identified a variety of information resources or financial assistance programs available locally.

Please note that this list is not comprehensive, and the City does not determine eligibility for the programs listed – residents are asked to contact the individual organizations directly for more information. For details, visit COVID-19 Indigenous Resources page.

Updated: August 26, 2020, at 2:46 pm


Both St. Albert Public Library locations -- Downtown and Jensen Lakes – are closed until further notice. Starting December 15, curbside pickup will be available at both locations.

Updated: January 8, 2021, at 10:49 am

How are we maintaining safe facilities?

As facilities reopen, the City is following provincial guidelines and continues to take a thoughtful and measured approach in its response to COVID-19. To ensure the safety of visitors and employees in compliance with Provincial public health orders, we are actively implementing measures to maintain safe facilities, including:

  • Safety inspections
  • Modifications as needed to prevent the spread of COVID-19
  • Safe operating procedures 
  • Training and education for both employees and the public
  • Following preventative maintenance procedures for equipment and building systems
  • Using face covers in indoor, public spaces

For more information, visit Maintaining Safe Facilities.

Updated: August 26, 2020 at 2:56 pm

Mass gathering complaints?

For COVID-19 concerns related to non-compliance of Public Health Orders, residents can contact Alberta Health Services or call 1-833-415-9179. 

Residents can also contact St. Albert Municipal Enforcement or the St. Albert RCMP directly at the joint St. Albert RCMP/Municipal Enforcement 24-hour non-emergency line 780-458-7700, if your matter is urgent and requires an immediate response. 

Updated December 7, 2020, at 9:43 am

Outdoor Activities

where can i go skating? 

All outdoor rinks and social ice surfaces are now open, including skating at Lacombe Lake and the NEW freezeway at Lions Park. Please follow all rules onsite and provincial public health measures as you enjoy these amenities. Check out the Outdoor Skating & Ice Conditions page for updates and to learn more.

Can I have a fire in my backyard?

If your fire pit or other fire containing device has been approved by St. Albert Fire Services, you can have a fire in your backyard. Otherwise, they are not permitted.

For information on how to get your fire pit approved, contact the department by:

What kind of activities am I still allowed to do outside?

The City encourages outdoor activity in the outdoor spaces and the trail system which have remained open throughout COVID-19. Check out some ideas for winter recreation and fitness activities. Remember to follow provincial guidelines.

Can I still use the trails?

Yes – the trails are a great way to stay active and help maintain good mental and physical health. Whether running, walking, snowshoeing or biking the trails, please be courteous of others who are sharing the path and observe physical distancing. Share these spaces responsibly and alert others to your presence by using your voice, bell or horn as appropriate. 


Yes – Check out all the trails around Kingswood Park, west along Sturgeon Road and east into the Riverlot 56 Natural Area.  

Please don't walk or bike on the ski tracks and keep dogs off the tracks, on leash, and pick up their waste immediately. 

Are parks and playgrounds open?

All playgrounds, play structures, tobogganing hills and outdoor fitness equipment stations in St. Albert are open. St. Albertans are reminded to follow all physical distancing guidelines, limit touchpoints, and to continue to wash your hands after any outdoor activity.

Can we use the sports fields?

Ball diamonds and rectangular sport fields are closed for the season. 

Is fishing allowed at Lacombe Park Lake?

The City discourages ice fishing as our crews monitor and maintain the ice only when the ice is thick enough for City equipment to safely be used. 

Can I have a BBQ in Lions Park BBQ area?

Municipal picnic shelters are open for public use.

To limit touchpoints, the City will also not be stocking the area with firewood. If people want to have a picnic or a fire at Lions Park, consider bringing in your own wood and chairs. Please follow mass gathering limits, physical distancing requirements and all Government of Alberta hygiene practices, including:

  • Washing your hands frequently
  • Refraining from touching your face with your hands
  • Carrying and using hand sanitizer

Updated: November 24, 2020, at 1:36 pm 

Park washrooms?

Effective December 2, 2020, as outdoor public skating resumes, the public washroom at Lions Park will be open from 10 a.m. to 10 p.m. At Lacombe Lake and Kingswood Parks, change rooms and washrooms will be temporary closed to meet Alberta Health Services guidelines. Portable toilets will be available. Please note: the Larry Olexiuk Field (Riel Recreation Park) washroom is closed for the season.

Municipal picnic shelters are open for public use. This includes the two picnic shelters in Lions Park and the one picnic shelter in Rotary Park. The City will not be opening the Rotary Park portable toilets in 2020.

Updated December 2, 2020, at 12:08 pm

Public touchpoints?

To ensure your safety, residents should take precautions when using public touchpoints, such as gates, play structures etc. Residents are reminded to wash or sanitize their hands before and after touching these specific items and to refrain from touching their face.

Updated: December 16, 2020, at 4:52 p.m.


Even though the City continues to be in the Response phase of the COVID-19 pandemic, the City has been actively planning for recovery.

On April 20, 2020, St. Albert City Council approved the COVID-19 Recovery Concept Plan, which is the initial step towards the development of a comprehensive Recovery Plan.

The Recovery Conceptual Plan articulates the key action areas (both internal and community-focused), primary objectives, desired outcomes, end state, risks and challenges as well as performance indicators. 

The Recovery Plan’s desired outcomes:

  • The City will be fully recovered from COVID-19, operating sustainability, and recognized as one of the best communities in Canada. 
  • The City adopts new ways of service-delivery that contribute to long-term recovery and future sustainability that reflect a post-COVID-19 operating environment.

A COVID-19 Recovery Task Force has been established that includes a cross-section of business and community leaders tasked with developing a report for St. Albert Council focusing on potential community actions to support recovery within the realms of Business Sector Support and Community Partner Support. 

More information, visit Recovery Task Force.

Updated: October 21, 2020, at 12:46 pm

Registered programs?

In an effort to contain the spread of COVID-19, the City continues to take action based on the recommendations of the Government of Alberta.

  • The City is reopening its facilities in a phased approach. For an up to date list on the facilities reopening as well as their timelines, visit Now Open and Facility Re-entry Plan

Customers who have paid for registered programs affected by these cancellations and closures will receive refunds from the City. Please call 780-459-1500 to speak to a representative.

For other questions, email Servus Place or Fountain Park.

the arden theatre

  • As of November 13, 2020, The Arden Theatre is closed. 
  • The Arden Theatre Box Office will reach out to ticket holders with more information on dates, refunds or credit options. Visit or call 780-459-1542.  

Can I register for a block party?

  • Effective November 24, 2020, the Block Party program has been temporarily suspended to help reduce the spread of COVID-19.

Updated: December 16, 2020, at 4:55 p.m.


Due to provincial public health measures, Servus Place, Fountain Park and The Arden Theatre are closed until further notice. Information on rentals will be available once these facilities reopen to the public.  

Updated: December 16, 2020, at 4:57 p.m.

Resources for Artists and Arts Groups?

During the COVID-19 pandemic, the Arts and Culture sector is navigating extraordinary and uncertain circumstances. For resources to help guide local artists and organizations in search of funding, online learning and arts-related information, visit Resources for Artists and Arts Groups

Updated: August 26, 2020, at 4:42 pm

St. Albert Transit?

Mandatory Face Coverings

Face coverings are mandatory on St. Albert Transit and at all indoor public places within St. Albert, which includes enclosed or semi-enclosed bus shelters. For information on the use of Face Coverings in St. Albert, visit Face Covers.

Modified Weekday Service

St. Albert Transit implemented a modified weekday schedule that was effective August 30, 2020. This modified schedule is due to the decline in ridership as a result of the COVID-19 pandemic. St. Albert Transit will be monitoring ridership to gauge opportunities to resume conventional scheduling.

Updated: January 8, 2021, at 10:53 am

School closures?

The Government of Alberta announced the re-entry plan for the 2020-2021 school year with supporting guidance and plans

For more information on your specific school, please contact your local school board:

Updated: December 16, 2020, at 5:00 p.m.

Utility fee assistance?

Customers who are signed up for pre-authorized withdrawals and cannot pay their bill in full will need to notify Utility Services.

  • Due to increased pressure on our call lines, please contact Utility Services by email at You can expect to receive a response within one to two business days.

Customers can also use MyCity accounts to:

  • View current outstanding balances
  • View past utility bills as far back as 2 years
  • Sign up for eBilling and receive their utility bill as soon as it’s processed

If you are experiencing financial challenges, please discuss your situation with one of our Utility Representatives to discuss payment arrangements at 780-459-1520 and choose Option #2, or email

Updated: August 26, 2020, at 4:49 pm

Related Pages

Last edited: January 15, 2021