COVID-19 What's Happening FAQ

Answers to common questions


Alberta Relaunch Strategy?

Stage 2 of the Alberta Relaunch Strategy is underway and allows for recreation and culture facilities to open with specific provincial guidelines in place.  

The City continues to review these guidance documents and working with the Province to determine how to best operate recreation and culture facilities safely for employees and patrons. Depending on the provincial guidelines and restrictions, facilities may not be able to accommodate the same experience as they did prior to the pandemic.

Reopening facilities is complex, and we appreciate everyone’s patience as this process will take time. There are numerous steps the City must take to ensure the safety and well-being of our employees and patrons.

For information on how the City prepares each facility to reopen, visit Facility Reopening Preparation 

For recreation-related amenities and facilities opening, visit Now Open and Facility Re-entry Plan

For other recreation options, visit Outdoor Activities.

Updated: August 25, 2020, at 5:00 pm


Arden Theatre?

  • Performing arts classes and workshops resumed in September with a blend of in-person and online delivery. Course offerings have been announced on social media and are posted at Arts & Culture. Registration is now open.
  • The Arden Theatre will be reopening for performances, including family programming, both live and online, as early as October 1. To comply with provincial guidelines and to ensure the safety of our performers, staff and audience, a number of modifications will be made to our operations. This means your experience when you come to the theatre will be slightly different, though still thoroughly enjoyable.
  • More information will be released once programming is confirmed. Further information on what to expect is available at The Arden Theatre.
  • Arden Theatre rental events are also anticipated to begin as early as October 15. Further information on how to rent the Arden Theatre and what to expect will be made available later this fall.

Updated August 27, 2020, 1:49 pm


Business support?

To keep your business informed on the evolving COVID-19 situation and the services and supports are available to you, visit the Business Support During COVID-19.

Let Them Know You’re Open: Share your business offerings and service type at no cost with the community. Read more ›

Updated: April 11, 2020, at 12:51 pm


Bylaw changes?

Temporary changes to bylaws have been made to help residents and businesses. Temporary changes have been made to:

  • Sidewalk retail permits
  • The noise bylaw
  • RV street parking

Learn more about the changes at Bylaw Updates.

Updated: July 28, 2020 at 3:06 PM


Capital projects?

On September 8, 2020, St. Albert City Council approved the continuation of 12 Municipal and Utility capital projects. Council also approved the deferral of 23 capital projects (Municipal and Utility) until 2021. Those projects that were deferred will be included in the 2020 Municipal and Utility Carry Forward, which will be presented to Council in February 2021.  

Note: The final list of construction projects that will proceed will ultimately depend on the Government of Alberta's approval. Administration will be packaging construction projects on the “Continue list” on a priority basis for provincial approval.

Updated: September 9, 2020, at 12:00 pm

 


City of St. Albert responsibilities?

The health, safety and well-being of our employees and residents is our top priority. The municipal areas of responsibility include City programs, services, facilities, events and amenities.  

If there are additional changes to the delivery, accessibility or hours of operation, etc. for any of these programs, services, facilities or events, Administration will share information with residents via our City website (stalbert.ca/covid19) and social media.

Updated: August 25, 2020, at 5:00 pm


Council meetings?

The next City Council meeting date can be found on our Council Events Calendar and will be streamed via YouTube on the Watch Live Meetings page.

View meeting details and other information from Council meetings.

Updated: April 12, 2020, at 3:10 pm


Council meeting changes?

City Council and Standing Committee meetings have resumed in Council Chambers and the Douglas Cardinal Boardroom. The public gallery in Council Chambers and the public seating area in the Douglas Cardinal Boardroom will be open to the public and the media, with modifications. Council members, Administrative staff and the public will also have the option of participating in these meetings electronically through the ZOOM platform, which will also stream to YouTube.

Attending in Person

When attending in person, the following new steps have been implemented to ensure the health, safety and well-being of all those who choose to attend. The following procedures are now in effect:

  • Attendees are required to follow all directions on signage to instruct them to not enter the meeting room if they are ill, physical distancing requirements, hand sanitizing requirements, wearing face coverings in the public gallery, etc.
  • Physical distancing will be maintained by distancing seats available in the public gallery; chairs, where they are not allowed to sit, will be marked. There is limited seating available.
    • The City is currently developing a plan should surplus seating be required.
  • Please note that due to COVID-19 physical distancing protocols, there is limited seating available in the Council Gallery. Persons wishing to attend a Council meeting in person are asked to register with Legislative Services before 10 a.m. on the day of Council at legislative@stalbert.ca or call 780-459-1632, so that a seat can be reserved for you in the order of registration. You are still welcome to attend Council meetings without pre-registering, but due to the limited space available you may not be able to enter the Council gallery if you do not pre-register.
  • Foot operated hand sanitizer units will be placed at entrances.
  • Face coverings are required in the public gallery. 
  • A physical guard will be installed at the public podium to protect employees below. 
  • The podium will be disinfected before and after each speaker’s use. 

While the area will be open to the public, the City strongly encourages residents to continue to make their presentations electronically from a remote location. 

In camera meetings will now take place in Council Chambers, rather than the Council Lounge. If the need arises to go in camera, the Chair will ask the public and the media to leave the gallery. All attendees will be notified by an employee once the in camera meeting is over. 

Presenting to Council

Members of the public who wish to address Council/Standing Committee in person or electronically must send an email to legislative@stalbert.ca indicating your desire to speak, the topic you wish to address and how you will be attending, i.e. in person or electronically on Zoom.

All requests to speak to an item on the Council Agenda must be received at that email address by 10:00 a.m. on the day of the Council meeting. All requests to speak to an item on a Standing Committee Agenda must be received at that email address by 3:00 p.m. the Friday prior to the meeting. There will be no exceptions to this process.

All requests to Council on an item NOT on the Council/Standing Committee Agenda must be received at that email address by 12:00 noon on the Tuesday prior to the Council/Standing Committee meeting. There will be no exceptions to this process.

Presenting in Person

Please ensure to with your request to speak you indicate that you will be attending in person. 
 
Attending Electronically

  • Upon receipt of your email not later than the specified time above, you will be sent a calendar invite for the start time of the meeting.
  • If you still desire to speak at that time, you must “Accept” the invite and then join the meeting via ZOOM at the start time of the meeting.
  • Your computer mic will be muted by the meeting administrator until it is your turn to speak, at which time it will be turned on so that Council/Committee members and anyone else viewing the meeting by ZOOM or YouTube will be able to hear what you say.
  • Speakers will only be invited to speak at the time the agenda item comes up for Council/Committee’s consideration, not at the beginning or the end of the meeting.  
  • The usual time limit of 5 minutes for an individual, or 10 minutes for a presentation by or on behalf of a group, will still apply, subject to the discretion of the Chair.

Thank you very much for your patience and understanding as we do our best to ensure that the conduct of Council and Council Committee meetings is impacted as little as possible by the COVID-19 situation.

Updated: August 25, 2020, at 5:00 pm


Public Hearing Changes?

Public Hearing Procedures

Beginning August 17, 2020, St. Albert City Council and Standing Committee meetings will resume in Council Chambers and the Douglas Cardinal Boardroom. The public gallery in Council Chambers and the public seating area in the Douglas Cardinal Boardroom will be open to the public and the media, with modifications.

Speaking to City Council and/or attending in person at the Public Hearing

Please note that due to COVID-19 physical distancing protocols there is limited seating available in the Council Gallery.  If you wish to speak at the Public Hearing and/or attend the Public Hearing in person, you are asked to register with Legislative Services before 10:00 a.m. on the day of the Public Hearing at legislative@stalbert.ca so that a seat can be reserved for you in the order of registration.  You are still welcome to try to attend the Public Hearing without pre-registering, but due to the limited space available you may not be able to enter the Council gallery if you do not pre-register.

Speaking to City Council electronically at the Public Hearing

Council members, Administrative staff and the public will also have the option of participating in the Public Hearing electronically through the ZOOM platform, which will also stream to YouTube. If you wish to register to speak at the Public Hearing via the Zoom platform you must email legislative@stalbert.ca by 10:00 a.m. on November 2, 2020 indicating your desire to attend via ZOOM and make a verbal presentation. You will receive an email at approximately 2:00 p.m. with a link to join the meeting. When it is your time to speak the Chair of the Hearing will ask the ZOOM Meeting Host to bring you into the meeting to speak. The usual speaking time limits of 5 minutes for an individual, or 10 minutes for a group submission at the discretion of the Chair, will apply.  Further instructions and information will be included in the ZOOM meeting invitation.

When a Public Hearing is scheduled to commence on a Monday at 5 PM, individuals wishing to speak at the Public Hearing must register to speak by email sent to the email address set out in the Notice of Public Hearing, not later than 10 AM on the day of the Public Hearing.

When a Public Hearing is scheduled to commence on a Monday at a time earlier than 5 PM, individuals wishing to speak at the Public Hearing must register to speak by email sent to the email address set out in the Notice of Public Hearing, not later than 12:00 o'clock noon on the preceding Friday. 

Written submissions to Council for all Public Hearings regardless of start time must be received at the email address specified in the Notice of Public Hearing by 12 noon on the Wednesday prior to the Public Hearing for inclusion in the Agenda Package; submissions received after that time will be summarized by Administration and Administration will provide a high-level written summary to Council of the content of any late submissions including at a minimum the number of such submissions and the number of submissions expressing support or opposition for the matter under consideration.

The provisions of the Procedure Bylaw with respect to Public Hearings will continue to apply to the extent possible, consistent with these special provisions for Public Hearings on the Zoom platform and consistent with the requirements of Alberta Regulation 50/2020.

Updated: October 8, 2020, at 4:00 pm


Dog park changes?

  • Directional signage for entrances continues to be posted at off-leash, rink-enclosed dog parks and Lacombe Lake Dog Park.
  • Owners must always maintain complete control of their pet and keep them within sight and verbal command range.
  • As per the direction of the Government of Alberta, groups within the dog park must follow all mass gathering guidelines. While using the park, people should maintain physical distancing of at least 2 metres apart from other users.
  • Please remember to wash or sanitize your hands before and after using the facility and do not touch your face.

Updated: August 25, 2020, at 5:00 pm


Events?

Due to Provincial Health Orders regarding gathering sizes and physical distancing requirements, a number of City and Community events have been cancelled. View the full list of cancelled events.

Customers who have paid for registered programs or events affected by cancellations and closures will receive refunds from the City. Please call 780-459-1500 to speak to a representative.

Updated: August 26, 2020, at 4:58 pm


Facility closures?

Stage 2 of the Alberta Relaunch Strategy is underway and allows for recreation and culture facilities to open with specific guidelines in place, as dictated by the Government of Alberta.  

The City is reviewing these guidance documents and working with the Province to determine how to best operate recreation and culture facilities safely for employees and patrons. Depending on the provincial guidelines and restrictions, facilities may not be able to accommodate the same experience as they did prior to the pandemic. 

For a list of what facilities and amenities remain closed, visit Facility Closures.

Updated: August 26, 2020, 2:10 pm


Farmers' Market?

  • The St. Albert Farmers’ Market opened June 6. 
  • The City granted the St. Albert Chamber of Commerce permission to proceed with their plan at a temporary location at Servus Place. 
    • The two south parking lots at Servus Place will allow for two separate fenced-off markets, each with its own entrance and exit to help control the number of customers.
    • This year’s Farmers’ Market is continuing at Servus Place, even with its reopening.   
  • The Chamber must ensure that the Farmers’ Market aligns with all current and future provincial orders, directives and expectations for the operation of farmers’ markets, including but not limited to physical distancing, cleaning/sanitation stations, and site supervision.
  • For details on the Farmers’ Market, visit the Chamber of Commerce website.

Updated: August 26, 2020, at 2:14 pm


Financial Strategies?

Through quick action and prudent financial management, the City has effectively managed and mitigated the negative financial impacts driven by the COVID-19 pandemic.

On August 17, 2020, the City provided City Council an updated 2020 financial forecast that accounts for the phased reopening of municipal facilities and programs approved at the June 29 and July 6, 2020 Council meetings. Previous forecasts focused solely on the estimated revenue losses (and offsetting expense reductions) of three main impacted departments:

  • Community Services 
  • Recreation and Parks 
  • Transit

This current forecast includes impacts and forecasts for all City departments and includes additional revenue losses from cancellation of fees and reduced activity.

Administration has estimated the total forecasted impact is $14.4 million which includes recreation, culture, transit and other department costs, as well as response costs.

  • Recreation - $5.4 million
  • Culture - $0.9 million
  • Transit - $2.7 million
  • Other - $3.7 million
  • Response costs - $1.7 million

Total offsetting expense savings are $13.9 million. Overall, the total forecasted deficit is approximately $500,000.

The forecast presented is based on the current state of the pandemic, the current guidelines from the Medical Officer of Health and various assumptions surrounding residents’ readiness to return to facilities/programs. There are still many unknowns that may cause the City’s year end financial position to differ.

Administration has begun the process to understand the lingering impacts that COVID-19 may have on the City’s operating expenses and revenue shortfalls for the 2021 budget and beyond.

Updated: August 18, 2020, 11:30 am


Financial supports?

From the Federal Government

The Government of Canada has announced a number of measures to help stabilize the economy and support businesses during this challenging period. These measures, delivered as part of the Government of Canada’s COVID-19 Economic Response Plan, will provide direct support to Canadian workers and businesses. Support funds will be delivered through existing programs.

Information about these measures is available on the Government of Canada website.

From the Provincial Government

Effective April 21, 2020, the Government of Alberta will be temporarily suspending applications for the $30 million in emergency social services funding to charities, not-for-profits and civil society organizations to support their COVID-19 response. The government has received over 600 applications. Current applications are being reviewed, and approvals for urgent requests will occur before reopening the intake of applications. 

Financial assistance for unexpected emergencies is also now available to Albertans through the Emergency Needs Allowance. For eligibility criteria and how to apply, visit:

Emergency Financial Assistance

Provincial Funding Support Available for COVID-19 Family and Community Support Services

Charitable and non-profit organizations are encouraged to read the Support for COVID-19 Funding Criteria and contact St. Albert Community & Social Development (CSD) for further funding guidelines and grant criteria.

Interim COVID-19 Support Plan - Métis Nation of Alberta

For information and how to contact your MNA Region or the program: http://albertametis.com/interim-covid-19-support-plan

Updated: April 17, 2020, at 3:45 pm


Fraud awareness?

In the wake of the COVID-19 pandemic, scams are circulating and the public needs to be aware. For more information about scams affecting businesses and the top 10 frauds affecting Canadians, visit the Canadian Anti-Fraud Centre.

Updated: August 26, 2020, at 2:20 pm


Front counter services? 

City Front Counter Services are now open for the public in accordance with the Alberta Relaunch Strategy. The City will follow all provincial guidelines to ensure the safety of our residents, patrons and staff. To learn more about what is open visit City Facilities.

Updated: August 26, 2020, at 2:17 pm

See also: Health-Related FAQ
 


Garage Sales?

The City is recommending residents do not hold or attend garage sales and consider alternatives to exchange goods.

If a resident feels they must hold a garage sale, participants must obey Public Health Orders (follow all mass gathering guidelines, maintain physical distancing of two metres at all times). Residents should also consider e-transfers instead of handling cash and should have hand sanitizer for hosts and patrons.

As an alternative to a garage sale, consider online exchanges. If the item you are looking to purchase/sell is necessary to your immediate situation, try to make the point of sale contactless (for example, e-transfer funds and porch pick up). If you do have to meet in person, please meet in a safe place and follow physical distancing guidelines (two metres).

In all cases, be careful of touchpoints when bringing newly purchased merchandise into your home. Consider ways to sanitize items before use. If that is not possible, consider leaving the item in a locked room for 72 hours to reduce or eliminate the spread of COVID-19.

Residents are reminded to make safety a top priority when conducting private sale exchanges of any kind.

Updated: July 6, 2020, at 5:30 pm


Garbage, organics and recycling?

Garbage, organics and recycling collection service continues its regular pick up schedule until further notice.

Extra Garbage Tag Program Reinstatement: Bag tags for the Extra Garbage Tag program at the Mike Mitchell Recycling Depot are now required. These tags can be purchased for $2.25 each at Servus Place, Fountain Park Recreation Centre or St. Albert Place. 

Please note: garbage bags can weigh a maximum of 50 pounds and can be a maximum size of 76 centimetres by 86 centimetres (30 inches by 34 inches). No large items, construction, or demolition materials accepted.

City staff are not permitted to help residents unload material brought to the depot.

Updated: August 26, 2020, at 2:24 pm


Government responsibilities?

Municipal, Provincial and Federal Governments all have responsibilities during the COVID-19 pandemic. Below is a quick guide to see what these responsibilities are.

Download Infographic Poster

MUNICIPAL
GOVERNMENT
CITY OF ST. ALBERT
PROVINCIAL
GOVERNMENT
ALBERTA
FEDERAL
GOVERNMENT
CANADA
Utilities
(water, sewer, wastewater)
Health Policy Health Policy
Garbage Collection Schools Income Tax
Transit Hospitals Employment Insurance (EI)
Roadways Supports for Employees and Employers Mortgages
Recreation Centres,
Parks and Trails
COVID-19 Testing Borders
Cultural Services Justice RCMP and Military
Emergency Services
(fire, RCMP (contract),
municipal enforcement)
Post-Secondary Child Benefit
Safety Enforcement Highways Student Loans
City Hall School Taxes Airports
Property Taxes Safety Enforcement International Travel
Social Support Services
(Family and Community Support Services-FCSS). City provides support to St. Albert Family Resource Centre, St. Albert Food Bank, Stop Abuse in Families Society - SAIF, St. Albert Seniors Association)
Social Services Safety Enforcement

Updated: August 26, 2020, at 2:28 pm


Holiday and celebrations?

Holidays and celebrations are a time to come together. With COVID-19, families, friends and members of the community must be mindful of the role they play to reduce the spread during holidays.
For advice on how to safely entertain for holidays and celebrations, visit the Government of Alberta’s Safe Holiday Entertaining for the following:

  • Hosting
  • Travelling
  • Activities
  • Meals
  • Visiting family members in care
  • Evaluating personal risk
  • Alternative arrangements

Updated: October 6, 2020, at 4:56 pm


How can I help?

There are many things you can do to help your community.

Consider donating to local social services agencies such as the Food Bank. Financial donations can safely be made from the comfort of your home through Canada Helps.

If you’re not in isolation, consider donating blood to Canadian Blood Services. For more information, visit Canadian Blood Services.

Updated: August 26, 2020, at 2:44 pm


Resources for Indigenous Residents

Recognizing that St. Albert is on Treaty 6 territory, we acknowledge the significance of our Indigenous residents and have identified a variety of information resources or financial assistance programs available locally.

Please note that this list is not comprehensive, and the City does not determine eligibility for the programs listed – residents are asked to contact the individual organizations directly for more information. For details, visit COVID-19 Indigenous Resources page.

Updated: August 26, 2020, at 2:46 pm


Library?

The Downtown Library and Jensen Lakes Library are open!

Updated: August 19, 2020, at 3:15 pm


How are we maintaining safe facilities?

As facilities reopen, the City is following provincial guidelines and continues to take a thoughtful and measured approach in its response to COVID-19. To ensure the safety of visitors and employees in compliance with Provincial public health orders, we are actively implementing measures to maintain safe facilities, including:

  • Safety inspections
  • Modifications as needed to prevent the spread of COVID-19
  • Safe operating procedures 
  • Training and education for both employees and the public
  • Following preventative maintenance procedures for equipment and building systems
  • Using face covers in indoor, public spaces

For more information, visit Maintaining Safe Facilities.

Updated: August 26, 2020 at 2:56 pm


Mass gathering complaints?

To file a complaint about non-compliance related to COVID-19 and the Public Health Order (e.g., not following mass gathering guidelines), residents are encouraged to notify Alberta Health Services through the online AHS complaint form or call 1-833-415-9179.

Updated June 19, 2020, at 10:28 am


Outdoor Activities

Can I have a fire in my backyard?

If your fire pit or other fire containing device has been approved by St. Albert Fire Services, you can have a fire in your backyard. Otherwise, they are not permitted.

For information on how to get your fire pit approved, contact the department by:

Can I still go canoeing or kayaking?

Yes, you can enjoy canoeing or kayaking as long as you continue to follow all physical distancing rules. Residents are encouraged to use the boat dock in Rotary Park or the boat launch in Mission. 

What kind of activities am I still allowed to do outside?

The City encourages outdoor activity using green spaces and the trail system which have remained open throughout COVID-19. Remember to follow provincial guidelines.

Can I still use the trails?

Yes – the trails are a great way to stay active and help maintain good mental and physical health. Whether running, walking or biking the trails, please be courteous of others who are sharing the path and observe physical distancing. Share these spaces responsibly and alert others to your presence by using your voice, bell or horn as appropriate.

Are parks and playgrounds open?

All playgrounds, play structures and outdoor fitness equipment stations in St. Albert are now open. St. Albertans are reminded to follow all physical distancing guidelines, limit touchpoints, and to continue to wash your hands after any outdoor activity.

Can we use the sports fields?

Ball diamonds and rectangular sport fields are open for public use. Sport partner bookings are now closed for the 2020 season. For a list of locations, visit Now Open.

For sport partners and user groups, provincial and national sport organizations guide the operations of local sport organizations and should be consulted on how to move forward during this pandemic. Alberta’s Chief Medical Officer of Health has recommended that ALL users in parks follow physical distancing rules and mass gathering guidelines. Activities that carry risk are not recommended, even with physical distancing in place, including activities that use shared equipment.

The Government of Alberta continues to release new guidance documents that can be found through Alberta Biz Connect.

If individuals have a specific question about outdoor and/or organized outdoor recreation, the City recommends they contact the provincial government directly at bizconnect@gov.ab.ca for guidance.

Is fishing allowed at Lacombe Park Lake?

Yes, fishing is allowed at Lacombe Park Lake. While you are there, please ensure you are following all physical distancing guidelines. Please remember to wash your hands thoroughly after any outdoor activity.

Are Community Gardens open?

Community gardens are open for use, but gardeners are asked to follow physical distancing guidelines. Please ensure you follow best practices for cleaning and disinfecting tools, surfaces and other gardening equipment.

Can I have a BBQ in Lions Park BBQ area?

Municipal picnic shelters are open for public use.

To limit touchpoints, the City will also not be stocking the area with firewood. If people want to have a picnic or a fire at Lions Park, consider bringing in your own wood, chairs or blanket to have a picnic on the grass. Please follow mass gathering limits, physical distancing requirements and all Government of Alberta hygiene practices, including:

  • Washing your hands frequently
  • Refraining from touching your face with your hands
  • Carrying and using hand sanitizer

Can we use the tennis and pickleball courts?

All City tennis and pickleball courts are open for public use.

Public Health Orders remain in effect and we remind the community to maintain physical distancing and proper hygiene before, during and after using these amenities. Visit Now Open for details. 

Updated: August 26, 2020, at 3:18 pm


Park washrooms?

The public washrooms in Lacombe Lake, Larry Olexiuk Field (Riel Recreation Park), Lions and Kingswood Parks are open from 12 to 8 p.m. and will be cleaned twice daily; however, residents are asked to follow all physical distancing and hand hygiene requirements.

Municipal picnic shelters are open for public use. This includes the two picnic shelters in Lions Park and the one picnic shelter in Rotary Park. However, only the public washrooms in Lacombe Lake, Lions and Kingswood Parks are open.

The City will not be opening the Rotary Park portable toilets in 2020.

Updated August 26, 2020, at 4:10 pm


Property tax relief?

  • On March 23, 2020 Council approved a bylaw cancelling the April 1, 2020 and July 1, 2020 tax penalties for taxes in arrears from the 2019 tax year.
  • Council also approved deferring the payment deadline for the 2020 taxes from June 30 to September 30, 2020. This will give all City property owners an additional 90 days to pay their taxes.

Updated: August 26, 2020, at 4:12 pm


Public touchpoints?

To ensure your safety, residents should take precautions when using public touchpoints, such as gates, play structures etc. Residents are reminded to wash or sanitize their hands before and after touching these specific items and to refrain from touching their face.

All crosswalks are back to normal function. Please remember to sanitize or wash your hands as soon as possible after use.

In recognition that community demands may change, residents can contact the City of St. Albert at construction@stalbert.ca to ask that an additional pedestrian signal crossing be adjusted. All requests will be evaluated. 

Updated: August 26, 2020, at 4:15 pm


Recovery?

Even though the City continues to be in the Response phase of the COVID-19 pandemic, the City has been actively planning for recovery.

On April 20, 2020, St. Albert City Council approved the COVID-19 Recovery Concept Plan, which is the initial step towards the development of a comprehensive Recovery Plan.

The Recovery Conceptual Plan articulates the key action areas (both internal and community-focused), primary objectives, desired outcomes, end state, risks and challenges as well as performance indicators. 

The Recovery Plan’s desired outcomes:

  • The City will be fully recovered from COVID-19, operating sustainability, and recognized as one of the best communities in Canada. 
  • The City adopts new ways of service-delivery that contribute to long-term recovery and future sustainability that reflect a post-COVID-19 operating environment.

A COVID-19 Recovery Task Force has been established that includes a cross-section of business and community leaders tasked with developing a report for St. Albert Council focusing on potential community actions to support recovery within the realms of Business Sector Support and Community Partner Support. 

More information, visit Recovery Task Force.

Updated: October 21, 2020, at 12:46 pm


Registered programs?

In an effort to contain the spread of COVID-19, the City continues to take action based on the recommendations of the Government of Alberta.

  • The City is reopening its facilities in a phased approach. For an up to date list on the facilities reopening as well as their timelines, visit Now Open and Facility Re-entry Plan

Customers who have paid for registered programs affected by these cancellations and closures will receive refunds from the City. Please call 780-459-1500 to speak to a representative.

For other questions, email Servus Place or Fountain Park.

Performing Arts Classes and Workshops

Performing arts classes and workshops resumed in September with a blend of in-person and online delivery. Course offerings have been announced on social media and are available at Arts and Culture. Registration is now open.

the arden theatre

Programming at The Arden Theatre has resumed including both live and online performances. Details on our upcoming shows are available at The Arden Theatre.

Can I register for a block party?

  • Yes! Block Parties have been modified to conform to public health orders. Visit the Block Parties page to find more information on how you can register

Updated: August 26, 2020, at 4:35 p.m.


Rentals?

  • The City is in the process of reopening all indoor facilities in alignment with the approved timelines of Council. Staff are adjusting existing bookings and are now accepting new bookings for facility use. The City thanks you for your patience.
  • Arden Theatre rental events begin October 26. Information on how to rent The Arden Theatre is available at The Arden Theatre Rentals and Bookings

Updated: October 21, 2020, at 8:54 am


Resources for Artists and Arts Groups?

During the COVID-19 pandemic, the Arts and Culture sector is navigating extraordinary and uncertain circumstances. For resources to help guide local artists and organizations in search of funding, online learning and arts-related information, visit Resources for Artists and Arts Groups

Updated: August 26, 2020, at 4:42 pm


St. Albert Transit?

Mandatory Face Coverings

Face coverings are now mandatory on St. Albert Transit and at all indoor public places within St. Albert, which includes enclosed or semi-enclosed bus shelters. To learn more about modifications to St. Albert Transit visit Mandatory Face Coverings.

Modified Weekday Service - Fall 2020

St. Albert Transit will be implementing a modified weekday schedule for the fall which will be effective Sunday, August 30, 2020. This modified schedule is due to the current decline in ridership as a result of the COVID-19 pandemic. St. Albert Transit will be monitoring ridership on a weekly basis to gauge opportunities to resume conventional scheduling.

Updated: August 21, 2020, at 2:30 pm


School closures?

The Government of Alberta announced the re-entry plan for the 2020-2021 school year with supporting guidance and plans. Schools will welcome students back to class in September under near-normal operations with added health measures in place.

For more information on your specific school re-entry, please contact your local school board:

Updated: August 26, 2020, at 4:44 pm


Utility fee assistance?

Customers who are signed up for pre-authorized withdrawals and cannot pay their bill in full will need to notify Utility Services.

  • Due to increased pressure on our call lines, please contact Utility Services by email at utilities_services@stalbert.ca. You can expect to receive a response within one to two business days.

Customers can also use MyCity accounts to:

  • View current outstanding balances
  • View past utility bills as far back as 2 years
  • Sign up for eBilling and receive their utility bill as soon as it’s processed

If you are experiencing financial challenges, please discuss your situation with one of our Utility Representatives to discuss payment arrangements at 780-459-1520 and choose Option #2, or email Utilities_Services@stalbert.ca.

Updated: August 26, 2020, at 4:49 pm


Related Pages

Last edited: October 21, 2020