Status of Public Services

Last updated: July 10, 2020, at 11:30 a.m.

Public Services

With all the information circulating about facility closures, many residents are wondering what City of St. Albert services are still available. For details on impacted City services see the below links.

Several online tools are also available, such as MyCity and Report an Issue.

  • MyCity allows residents to manage dog and business licenses, review their assessment/taxation and utility records and register for e-billing.
  • Report an Issue allows residents to report matters in the community requiring repair or service

View all of our online services
 

Affected Services

Please note that this is not a complete list.


Garbage, Organics and Recycling ›

Public Libraries ›

Public Tenders ›

Recreation & Parks ›

Subsidies ›

Transit ›

Utilities ›

Additional resources:  What's Happening FAQHealth-Related FAQFacility ClosuresEvent Cancellations  and  Resources for Business


If you have any questions about a service you need, please call the main switchboard at 780-459-1500.

 

Garbage, Organics, and Recycling

In an effort to contain the spread of COVID-19, City staff are not permitted to help residents unload or handle any materials brought to the Mike Mitchell Recycling Depot. Residents are asked to deposit all material into the appropriate bins on their own. Thank you for your understanding and cooperation.

The City reinstated the need of “Extra Garbage” bag tags, effective August 4 for residents to dispose of garbage at the Mike Mitchell Recycling Depot. These tags can be purchased for $2.25 each at Servus Place, Fountain Park Recreation Centre or St. Albert Place. Please note: garbage bags can weigh a maximum of 50 pounds and can be a maximum size of 76 centimetres by 86 centimetres (30 inches by 34
inches). City staff are not permitted to help residents unload material brought to the depot. For more information, visit stalbert.ca/waste.

Garbage, organics and recycling collection service continues its regular pick up schedule until further notice.


 

Public Libraries

The Downtown Library location is now open! Jensen Lakes Library will resume in-person library services later in July. For more information, visit the St. Albert Public Library website. Information about the library's response to COVID-19 can also be found at sapl.ca/about/covid19.


 

Public Tenders

As of April 30, the City of St. Albert updated all closing dates on City tenders (RFPs). For a list of all RFPs and details visit City Purchasing.


 

Recreation & Parks

Stage 2 of the Alberta Relaunch Strategy is underway and allows for indoor and outdoor recreation facilities to open with specific provincial guidelines in place.

The City is reviewing these guidance documents and working with the province to determine how to best operate recreation facilities safely for employees and patrons. Depending on the provincial guidelines and restrictions, facilities may not be able to accommodate the same experience as they did prior to the pandemic.

The City is also working on a phased, measured approach to reopen its municipal facilities in a way that minimizes risks, respects the public health orders that remain in place and balances the current resource restraints brought on by the pandemic.

Reopening facilities is complex, and we appreciate everyone’s patience as this process will take time. There are numerous steps the City must take to ensure the safety and well-being of our employees and patrons. 

During the facility closure period, all facility memberships will be extended, all programs will be cancelled and reimbursed, and all facility bookings will be cancelled and reimbursed.

Phone lines are open for residents who need support with City recreation program cancellations and City event cancellations. To speak to someone, please call 780-459-1500, Monday to Friday from 8 a.m. to 5 p.m. For any other questions, please email Servus Place or Fountain Park Recreation Centre.

For recreation related amenities and facilities opening, visit Now Open and Facility Re-entry Plan

For other recreation options, visit Outdoor Activities.


 

Subsidies

Subsidy services are no longer being coordinated through Beaudry Place. At this time, all Transit subsidy inquiries will go through Community Services, St. Albert Place, Main Floor. Please note that with programs and services being postponed, the recreation/culture subsidy program is being suspended.


 

Transit

St. Albert Transit will be reinstating fares effective July 1, 2020.

Riders who purchased an April pass are being asked to hold on to their pass and once City buildings are re-opened to the public, a refund or exchange will be issued.

Fare products will be available for purchase no later than June 19, 2020 at the following locations:

Business Address
7-Eleven 23 Akins Drive
7-Eleven 1 Giroux Road (at St. Albert Trail)
7-Eleven 17 St. Anne Street (at St. Albert Trail)
7-Eleven 71 Liberton Drive (near St. Albert Trail)
7-Eleven 220 St. Albert Trail (at Green Grove)
London Drugs (St. Albert Centre) 375 St. Albert Trail (near Bellerose)
Petro Canada 174 St. Albert Trail (at Gate Avenue)
Petro Canada 770 St. Albert Trail (by Wine & Beyond)
Shoppers Drug Mart 665 St. Albert Trail (near Boudreau)
Shoppers Drug Mart 140 St Albert Trail (near Gervais Road)

Please note: St. Albert Place (City Hall) and Liggett Place remain closed to the public at this time.

Edmonton residents using an April ETS pass on St. Albert Transit during the month of July will still be required to pay the zone fee of $1 each way.

The Students Ride Free program will resume effective July 1, 2020 and students’ free tickets can be picked up at any of the retail outlets mentioned above.

All Aboard/AISH pass recipients are asked to contact 780-394-7581 for information on how to receive your July pass.

St. Albert Transit strongly recommends that riders wear a mask when using St. Albert Transit buses.

We maintain our transit fleet to Alberta Health Services Environmental Cleaning standards in Public Facility Guidelines and have increased the intensity and frequency of cleaning.

 

Utilities

Customers who are signed up for pre-authorized withdrawals and cannot pay your bill in full will need to notify Utility Services.

  • Due to increased pressure on our call lines, please contact Utility Services by email at utilities_services@stalbert.ca. You can expect to receive a response within one to two business days.

Customers are also able to use MyCity accounts. Residents can view current outstanding balances, view past utility bills as far back as two years, and sign up for eBilling and receive their utility bill as soon as it’s processed. To reach a MyCity account, visit: https://my.stalbert.ca/

If you are experiencing financial challenges in light of the current situation, please discuss your situation with one of our Utility Representatives to discuss payment arrangements.

To contact Utility Services, call 780-459-1520 and choose Option #2. Representatives are also available through email: Utilities_Services@stalbert.ca


 


While current risk levels are very low, the City of St. Albert is continuing to monitor the situation and following the guidelines and directives set out by the Government of Alberta.


Related Pages

Last edited: August 4, 2020