Status of Public Services

Last updated: March 26, 2020, at 1:40 pm

Public Services

With all the information circulating about closures, many residents are wondering what City of St. Albert services are still available.

Several online tools are also available, such as MyCity (which allows users to manage their dog and business licenses, review their assessment/taxation and utility records, and register for e-billing) and Report an Issue (which allows residents to report matters in the community requiring repair or service).

View all of our online services
 

Affected Services

Please note that this is not a complete list.


Garbage, Organics and Recycling ›

Public Libraries ›

Public Tenders ›

Recreation & Parks ›

Subsidies ›

Transit ›

Utilities ›

See also:  What's Happening FAQHealth-Related FAQFacility ClosuresEvent Cancellations  and  Resources for Business


If you have any questions about a service you need, please call the main switchboard at 780-459-1500.

 

Garbage, Organics, and Recycling

In an effort to contain the spread of COVID-19, City staff are not permitted to help residents unload or handle any materials brought to the Mike Mitchell Recycling Depot. Residents are asked to deposit all material into the appropriate bins on their own. Thank you for your understanding and cooperation.

The City has waived the need for bag tags for the Extra Garbage Tag program at the Mike Mitchell Recycling Depot until further notice.

Limit per household: 2 garbage bags per day – max 50 lbs, sized 76 cm x 86 cm (30 in x 34 in). No large items, construction, or demolition materials accepted.

Keep the bag tags you've already purchased to use in the future. No refunds.

Garbage, organics and recycling collection service continues its regular pick up schedule until further notice.


 

Public Libraries

Both St. Albert Public Library locations – Downtown and Jensen Lakes – are closed until further notice. All Library programs, events, classes, and outreach services are cancelled. The Library's digital resources continue to be accessible and are free for use with your library card. For more information, visit sapl.ca.


 

Public Tenders

All City of St. Albert tenders (RFPs) are being extended to April 30, 2020. For an update on any outstanding RFPs, please check the Alberta Purchasing Connection.


 

Recreation & Parks

During the facility closure period, all facility memberships will be extended, all programs will be cancelled and reimbursed, and all facility bookings will be cancelled and reimbursed.

As of March 16, phone lines are open for residents who need support with City recreation program cancellations and City event cancellations. To speak to someone, please call 780-459-1500, Monday to Friday from 8 a.m. to 5 p.m. For any other questions, please email Servus Place or Fountain Park Recreation Centre.

Specific details about winter and spring sessions programs, and facility rentals, are covered in the FAQ.

Playground Closures: Effective 8 p.m. on March 25, 2020, the City of St. Albert has implemented the closure of all playground structures on City land, including schools and open spaces, to decrease or eliminate the spread of COVID-19.

  • Temporary signage is being posted the evening of March 25 and more permanent signage will be in place later this week.
  • Playground structure closures are in effect after careful consideration by the City and include factors such as Alberta Health Services’ information about COVID-19 contaminating objects or surfaces from hours up to several days in ideal conditions. 
  • The City understands these are difficult circumstances and closing playgrounds impact the community. For resources to support individuals and families, visit the COVID-19 Health Related FAQ.


 

Subsidies

Subsidy services are no longer being coordinated through Beaudry Place. At this time, all Transit subsidy inquiries will go through Community Services, St. Albert Place, Main Floor. Please note that with programs and services being postponed, the recreation/culture subsidy program is being suspended.


 

Transit

The City of St. Albert continues to offer regular transit service.

In response to COVID-19, effective March 24 until May 31, 2020, ridership fares on St. Albert Transit have been eliminated. Eliminating fares removes the need for handling transfers, tickets, cash and passes for both our passengers and operators. That minimizes contact and maintains physical distancing with social connectedness.  

Riders are asked to save their April passes as refunds and exchanges for April will be discussed and determined in the coming weeks.

The City maintains its transit fleet to Alberta Health Services Environmental Cleaning standards in Public Facility Guidelines and has increased the intensity and frequency of cleaning. Limiting riders on individual buses to 50 per cent capacity to allow riders to spread out. Families are permitted to sit together. For busy routes, a second bus will be arranged to transport additional riders.

Residents who are feeling unwell should avoid using Transit and stay home.

The selling of bus passes at Liggett Place and St. Albert Place has been suspended. Please check with the following local community merchants:

Business Address
7-Eleven 23 Akins Drive
7-Eleven 1 Giroux Road (at St. Albert Trail)
7-Eleven 17 St. Anne Street (at St. Albert Trail)
7-Eleven 71 Liberton Drive (near St. Albert Trail)
Esso Station 220 St. Albert Trail (at Green Grove)
London Drugs (St. Albert Centre) 375 St. Albert Trail (near Bellerose)
Petro Canada 174 St. Albert Trail (at Gate Avenue)
Petro Canada 770 St. Albert Trail (by Wine & Beyond)
Shoppers Drug Mart 665 St. Albert Trail (near Boudreau)
Shoppers Drug Mart 140 St Albert Trail (near Gervais Road)

Utilities

NOTICE TO ALL ACCOUNT HOLDERS

In an effort to support residents and customers during the challenges of the COVID-19 outbreak, the City of St. Albert is waiving all late fees on utility bills until further notice. This applies to both business and resident accounts.

Learn more about this change

Household Wastewater

Household wastewater sewer service inspections, maintenance or response, including non-emergent water meter work within a home by City staff has been suspended to maintain the health/safety of residents and staff.


 


While current risk levels are very low, the City of St. Albert is continuing to monitor the situation and following the guidelines and directives set out by Alberta Health Services


Related Pages

Last edited: March 29, 2020