Status of Public Services

Last updated: September 1, 2020, at 4:15 p.m.

Public Services

With all the information circulating about facility closures, many residents are wondering what City of St. Albert services are still available. For details on impacted City services see the below links.

Several online tools are also available, such as MyCity and Report an Issue.

  • MyCity allows residents to manage dog and business licences, review their assessment/taxation and utility records and register for e-billing.
  • Report an Issue allows residents to report matters in the community requiring repair or service

View all of our online services
 

Affected Services

Please note that this is not a complete list.


Garbage, Organics and Recycling ›

Public Libraries ›

Recreation & Parks ›

Subsidies ›

Transit ›

Utilities ›

Additional resources:  What's Happening FAQHealth-Related FAQFacility ClosuresEvent Cancellations  and  Resources for Business


If you have any questions about a service you need, please call the main switchboard at 780-459-1500.

 

Garbage, Organics, and Recycling

To contain the spread of COVID-19, City staff are not permitted to help residents unload or handle any materials brought to the Mike Mitchell Recycling Depot. Residents are asked to deposit all material into the appropriate bins on their own. Thank you for your understanding and cooperation.

The City reinstated the need of “Extra Garbage” bag tags, effective August 4 for residents to dispose of garbage at the Mike Mitchell Recycling Depot. These tags can be purchased for $2.25 each at Servus Place, Fountain Park Recreation Centre or St. Albert Place. Please note: garbage bags can weigh a maximum of 50 pounds and can be a maximum size of 76 centimetres by 86 centimetres (30 inches by 34 inches). For more information, visit stalbert.ca/waste.

Garbage, organics and recycling collection service continues its regular pick up schedule until further notice.


 

Public Libraries

The Downtown Library and Jensen Lakes Library are open!


 

Recreation & Parks

Indoor and outdoor recreation facilities reopened with specific provincial guidelines in place, as of the Government of Alberta’s Stage 2 announcement.

The City continues to review new, or updated, guidance documents and working with the province to determine how to best operate recreation facilities safely for employees and patrons. Depending on the provincial guidelines and restrictions, facilities may not be able to accommodate the same experience as they did prior to the pandemic, including opening amenities in a phased approach.

Reopening facilities is complex, and we appreciate everyone’s patience as this process will take time. There are numerous steps the City must take to ensure the safety and well-being of our employees and patrons. 

Phone lines are open for residents who need support with City recreation program cancellations and City event cancellations. To speak to someone, please call 780-459-1500, Monday to Friday from 8 a.m. to 5 p.m. For any other questions, please email Servus Place or Fountain Park Recreation Centre.

For recreation related amenities and facilities opening, visit Now Open and Facility Re-entry Plan

For other recreation options, visit Outdoor Activities.


 

Subsidies

Subsidy services are coordinated through Beaudry Place. The City encourages Transit passes to be purchased online. When purchased online, passes will be mailed to the address on file. 

Transit passes can be purchased in person through Community Services at St. Albert Place.  


 

Transit

Mandatory Face Coverings

Face coverings are now mandatory on St. Albert Transit and at all indoor public places within St. Albert, which includes enclosed or semi enclosed bus shelters. To learn more about modifications to St. Albert Transit visit Mandatory Face Coverings.

Modified Weekday Service - Fall 2020

St. Albert Transit will be implementing a modified weekday schedule effective Sunday, August 30, 2020. This modified schedule is due to the current decline in ridership as a result of the COVID-19 pandemic. St. Albert Transit will be monitoring ridership on a weekly basis to gauge opportunities to resume conventional scheduling.


 

Utilities

Customers who are signed up for pre-authorized withdrawals and cannot pay your bill in full will need to notify Utility Services.

  • Due to increased pressure on our call lines, please contact Utility Services by email at utilities_services@stalbert.ca. You can expect to receive a response within one to two business days.

Customers are also able to use MyCity accounts. Residents can view current outstanding balances, view past utility bills as far back as two years, and sign up for eBilling and receive their utility bill as soon as it’s processed. To reach a MyCity account, visit: my.stalbert.ca

If you are experiencing financial challenges in light of the current situation, please discuss your situation with one of our Utility Representatives to discuss payment arrangements.

To contact Utility Services, call 780-459-1520 and choose Option #2. Representatives are also available through email: Utilities_Services@stalbert.ca


 


While current risk levels are very low, the City of St. Albert is continuing to monitor the situation and following the guidelines and directives set out by the Government of Alberta.


Related Pages

Last edited: September 1, 2020