Status of Public Services

Last updated: April 30, 2020, at 3:25 p.m.

Public Services

With all the information circulating about facility closures, many residents are wondering what City of St. Albert services are still available. For details on impacted City services see the below links.

Several online tools are also available, such as MyCity and Report an Issue.

  • MyCity allows residents to manage dog and business licenses, review their assessment/taxation and utility records and register for e-billing.
  • Report an Issue allows residents to report matters in the community requiring repair or service

View all of our online services
 

Affected Services

Please note that this is not a complete list.


Garbage, Organics and Recycling ›

Public Libraries ›

Public Tenders ›

Recreation & Parks ›

Subsidies ›

Transit ›

Utilities ›

Additional resources:  What's Happening FAQHealth-Related FAQFacility ClosuresEvent Cancellations  and  Resources for Business


If you have any questions about a service you need, please call the main switchboard at 780-459-1500.

 

Garbage, Organics, and Recycling

In an effort to contain the spread of COVID-19, City staff are not permitted to help residents unload or handle any materials brought to the Mike Mitchell Recycling Depot. Residents are asked to deposit all material into the appropriate bins on their own. Thank you for your understanding and cooperation.

The City has waived the need for bag tags for the Extra Garbage Tag program at the Mike Mitchell Recycling Depot until further notice.

Limit per household: 2 garbage bags per day – max 50 lbs, sized 76 cm x 86 cm (30 in x 34 in). No large items, construction, or demolition materials accepted.

Keep the bag tags you've already purchased to use in the future. No refunds.

Garbage, organics and recycling collection service continues its regular pick up schedule until further notice.


 

Public Libraries

Both St. Albert Public Library locations – Downtown and Jensen Lakes – are closed until further notice. All Library programs, events, classes, and outreach services are cancelled. The Library's digital resources continue to be accessible and are free for use with your library card. For more information, visit sapl.ca.


 

Public Tenders

As of April 30, the City of St. Albert updated all closing dates on City tenders (RFPs). For a list of all RFPs and details visit City Purchasing.


 

Recreation & Parks

During the facility closure period, all facility memberships will be extended, all programs will be cancelled and reimbursed, and all facility bookings will be cancelled and reimbursed.

As of March 16, phone lines are open for residents who need support with City recreation program cancellations and City event cancellations. To speak to someone, please call 780-459-1500, Monday to Friday from 8 a.m. to 5 p.m. For any other questions, please email Servus Place or Fountain Park Recreation Centre.

All bookings at indoor and outdoor recreation amenities are cancelled through to June 30, 2020 and will be reassessed as Stage 2 of the Alberta Relaunch approaches (June 19, 2020) to determine the need for further cancellations.

Specific details about winter and spring sessions programs, and facility bookings, are covered in the FAQ.

To learn more about parks and playground structure closures see outdoor activities.


 

Subsidies

Subsidy services are no longer being coordinated through Beaudry Place. At this time, all Transit subsidy inquiries will go through Community Services, St. Albert Place, Main Floor. Please note that with programs and services being postponed, the recreation/culture subsidy program is being suspended.


 

Transit

 

Effective June 1 until July 1, 2020, ridership fares on St. Albert Transit have been eliminated. Eliminating fares removes the need for handling transfers, tickets, cash and passes for both our passengers and operators. That minimizes contact and maintains physical distancing with social connectedness

Effective April 27, 2020, St. Albert Transit will be implementing a modified weekday schedule. This temporary change is due to the current decline in ridership as a result of the COVID-19 pandemic. St. Albert Transit will be monitoring ridership on a weekly basis to gauge opportunities to resume conventional scheduling. Modified schedules are available on the website. Please check for changes to the trips that you normally ride.

Effective April 13, 2020, StAT will be implementing rear-door loading. Passengers requiring assistance boarding can still access the ramp at the front of the bus. Please follow the signs and instructions on the bus. 

The City maintains its transit fleet to Alberta Health Services Environmental Cleaning standards in Public Facility Guidelines and has increased intensity and frequency of cleaning. Additional measures being taken include:

  • Limiting riders on individual buses to 50 per cent capacity to allow riders to physically distance
    • Note: Families are permitted to sit together.
  • For busy routes, second buses have been arranged to transport additional riders.

Residents who are feeling unwell should avoid using Transit and stay home.

Utilities

NOTICE TO ALL ACCOUNT HOLDERS

In an effort to support residents and customers during the challenges of the COVID-19 outbreak, the City of St. Albert is waiving all late fees on utility bills until further notice. This applies to both business and resident accounts.

Learn more about this change

Household Wastewater

Household wastewater sewer service inspections, maintenance or response, including non-emergent water meter work within a home by City staff has been suspended to maintain the health/safety of residents and staff.


 


While current risk levels are very low, the City of St. Albert is continuing to monitor the situation and following the guidelines and directives set out by Alberta Health Services


Related Pages

Last edited: June 2, 2020