Status of Public Services
Front Counter Closures
Effective now, all City front counter services are closed.
Public Services
With all the information circulating about facility closures, many residents are wondering what City of St. Albert services are still available. For details on impacted City services see the below links.
Several online tools are also available, such as MyCity and Report an Issue.
- MyCity allows residents to manage dog and business licences, review their assessment/taxation and utility records and register for e-billing.
- Report an Issue allows residents to report matters in the community requiring repair or service
View all of our online services
Affected Services
Please note that this is not a complete list.
Garbage, Organics and Recycling ›
Occupied Home Inspections Temporarily Suspended ›
Additional resources: What's Happening FAQ, Health-Related FAQ, Facility Closures, Event Cancellations and Resources for Business
If you have any questions about a service you need, please call the main switchboard at 780-459-1500.
Garbage, Organics, and Recycling
To contain the spread of COVID-19, City staff are not permitted to help residents unload or handle any materials brought to the Mike Mitchell Recycling Depot. Residents are asked to deposit all material into the appropriate bins on their own. Garbage, organics and recycling collection service continues its regular pickup schedule until further notice.
Residents are encouraged to order garbage bag tags by calling the City at 780-459-1506 Monday to Friday, 8 a.m. to 5 p.m. Tags can be picked up the next day at Mike Mitchell Recycling Depot (7 Chevigny Street).
Occupied Home Inspections Temporarily Suspended
While St. Albert remains under an Alberta government enhanced classification, where added measures are in place to control the spread of COVID-19, occupied home inspections were temporarily suspended as of November 16, 2020 as a precautionary measure.
The situation will be assessed on an ongoing basis. Inspections remain available for unoccupied buildings.
Public Libraries
Both St. Albert Public Library locations -- Downtown and Jensen Lakes – are closed until further notice. Starting December 15, curbside pickup will be available at both locations.
- For more information on curbside pickup hours and closures, visit https://www.sapl.ca/
Recreation & Parks
As per provincial public health measures, Servus Credit Union Place and Fountain Park Recreation Centre remain closed until further notice. This closure includes the cancellation of all in-person activities. Jarome Iginla and Kinex Arenas remain closed.
Phone lines are open for residents who need support with City recreation program cancellations and City event cancellations. To speak to someone, please call 780-459-1500, Monday to Friday from 8 a.m. to 5 p.m. For any other questions, please email Servus Place or Fountain Park Recreation Centre.
For recreation related amenities and facilities opening, visit Now Open and Facility Re-entry Plan.
For other recreation options, visit Outdoor Activities.
Subsidies
Subsidy services are coordinated through Beaudry Place.
All Aboard Pass purchases can be made through online banking or via telephone only. For further information or to pay with a credit card over the phone, contact Donna Blanchard, City Subsidy Coordinator at 780-394-0842 from Monday to Friday, 8 a.m. to 12 p.m. These passes will be mailed.
Transit
Mandatory Face Coverings
Face coverings are mandatory on St. Albert Transit and at all indoor public places within St. Albert, which includes enclosed or semi-enclosed bus shelters. For information on the use of Face Coverings in St. Albert, visit Face Covers.
Modified Weekday Service
St. Albert Transit implemented a modified weekday schedule effective August 30, 2020. This modified schedule is due to the current decline in ridership as a result of the COVID-19 pandemic. St. Albert Transit is monitoring ridership on a weekly basis to gauge opportunities to resume conventional scheduling.
Utilities
Customers who are signed up for pre-authorized withdrawals and cannot pay your bill in full will need to notify Utility Services.
- Due to increased pressure on our call lines, please contact Utility Services by email at utilities_services@stalbert.ca. You can expect to receive a response within one to two business days.
Customers are also able to use MyCity accounts. Residents can view current outstanding balances, view past utility bills as far back as two years and sign up for eBilling to receive their utility bill as soon as it’s processed. To reach a MyCity account, visit: my.stalbert.ca
If you are experiencing financial challenges in light of the current situation, please discuss your situation with one of our Utility Representatives to discuss payment arrangements.
To contact Utility Services, call 780-459-1520 and choose Option #2. Representatives are also available through email: Utilities_Services@stalbert.ca
Related Pages
Last edited: January 15, 2021