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City of St.Albert

When to Call 911

Do you know what qualifies as an urgent call? When should you call 911, and what number should you call in a non-emergency?

Call 911 for:

  • Any life-threatening emergency
  • Any crime in progress
  • Impaired drivers

Call 780-458-7700 (RCMP Complaint Line) for:

  • Dogs barking
  • Noise complaints
  • Crimes that occurred in the past

How to Prevent Accidentally Calling 911

St. Albert answers over 10,000 911 calls a year. More than 10% of these calls are hang ups (or abandoned calls) – higher here than anywhere else in Alberta. That’s more than three abandoned calls a day!

911 dispatchers follow up each 911 hang up with a phone call. If you don’t answer when they call back, they will find out who the number is registered to, triangulate it if it’s a cell phone and send an officer out to ensure the caller is okay.

If you accidentally dial 911, stay on the line and let the dispatchers know that it was an accident. Or when they call you back, please answer. You won’t get in trouble!

Four simple steps to reduce abandoned and non-emergency calls on 911:

  1. Use a screen lock. 95% of abandoned calls came from cell phones.
  2. Know when to call 911 and when to use the non-emergency number: 780-458-7700 (see above).
  3. Recycle your old cell phone. Even though your phone is no longer registered, doesn’t have a plan and is now your child’s favourite toy, as long as it has a battery charge – 911 can be dialed.
  4. Don’t use speed dial for 911 as it increases the risk of accidental dialing.

Did You Know?

  • In St. Albert, 911 is handled at the St. Albert RCMP Detachment and serves the city exclusively.
  • When someone calls 911 in St. Albert, it is answered locally by one of our dispatchers who are on 24 hours a day, 7 days a week.
  • You should never get a busy signal if you call 911 in St. Albert. If all lines are in use, the call will be forwarded to the St. Albert fire dispatchers.
  • Currently St. Albert is implementing the equipment necessary to offer English and French text with 911 for deaf, hard of hearing, or speech impaired persons. Users will need to register for the service with their wireless provider.  This service should be available in 2018.
  • If you prank call 911, you can get charged a fine of up to $5,000 for a first offence and up to $10,000 for subsequent offences.

For More Information:

St. Albert RCMP Detachment

Last edited: October 21, 2019

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