E-Scooters are back! What a fun, reliable and accessible way to explore and travel the city. Your e-scooter trip will help reduce traffic congestion and emissions. Plus, having e-scooters back in our community provides benefits to the local economy and businesses.  

Approved Operators

Business Licence Conditions

Rules and Regulations

• E-Scooters may be used on sidewalks or paved trails only and may not be used on streets or roadways. 
• E-Scooter users must yield to other sidewalk traffic. 
• E-Scooters must not be used in a transit zone or at a transit centre, at skate/bike parks, at special events, trails that are not asphalt multi-use surfaces, or inside buildings. 
• All riders are required to wear a helmet and must be at least 16 years old. 
• Riders must ensure they follow the parking rules and regulations outlined by the e-scooter company and may not park e-scooters in areas where they will impede pedestrian movement or access to a building or road/street. 
• Riders must ensure they do not use an e-scooter while under the influence of alcohol or drugs. 
• Tandem riding on e-scooters is prohibited. 
• A maximum of 300 e-scooters will be available within the city each day under the operation of shared e-scooter companies. 

Common Questions

Have questions about how e-scooter sharing works, where they can be parked, speed limits and more? Please review our Frequently Asked Questions

Reporting E-Scooter issues

Issues with your e-scooter can be directed to the related e-scooter company, whose contact information can be found near the top of this webpage.

If you intend to report a misparked e-scooter or an e-scooter that has been idle for longer than 48 hours, please note that e-scooter companies are required to remedy any such reported issues within two hours of receiving notification.