Frequently Asked Questions

For travel on St. Albert Transit, passengers will be charged a fare reflective of the cost of a local or commuter ticket when they tap their Arc card. Within a calendar month, when the cap has been reached, passengers will ride for free for the remainder of that month.  The monthly cap reflects the cost of a monthly local or commuter pass.  All passengers boarding a St. Albert bus will automatically be assessed the cost of a commuter trip when tapping on.  If travelling strictly locally, it is important to tap off when departing the bus.  Your fare will automatically be adjusted to the cost of a local trip.

For more information about fares and fare capping, please visit www.myarc.ca.

Arc Card Vending Machines are installed throughout the LRT network in Edmonton and at key regional transit transfer locations including:

Riders will be able to use these vending machines to buy Arc cards, add money to their Arc account, check account balances, or purchase other products, like single-use Arc tickets.

Riders will be able to pay with cash, credit or debit cards.

Registering your Arc card and creating an account provides you with the following benefits:

• Your card balance is protected in case your card is lost or stolen. You can block your card and transfer the balance to a replacement card.
• You can load your card online at your convenience, with an amount of your choice.  
• You can apply for a concession fare for your fare group, for example, Seniors, Student, Young Adult or Youth.

Arc cards are available for purchase at the St. Albert City Hall cashier (5 St. Anne Street), at the Liggett Place Transit Facility (235 Carnegie Drive), and soon at a number of retail outlets throughout St. Albert and Edmonton.

A list of these retail partners is available at www.myarc.ca and will continue to grow in numbers.  

Arc tickets act like a temporary Arc card and are used in the same way as our current single-use tickets. Riders can purchase Arc tickets at vending machines throughout the region.

When a riders purse has between $1 and $4, the (yellow) low balance warning will appear, even if the monthly cap has been reached. To avoid this, the rider will need to top-up their purse.

When a riders purse falls below $1.00, the (red) deny travel warning will appear, even if the monthly cap has been reached. The Arc card requires a minimum balance of at least $1.00 in order for the card to successful accept taps.

We recommend to all riders, keeping at least a $5 balance in your Arc purse to avoid seeing either a low balance warning (yellow) or a deny travel warning (red) near the end of each month.