Eligibility & Registration
St. Albert Transit is accepting Handibus applications, however, processing the registrations including interviews for Handibus Service are on hold as St. Albert Transit has been impacted by staffing shortages. The review and interview process for Handibus applications requires a trained person to ensure that potential clients meet eligibility requirements and that we provide the best service to those who need it. We are working hard to fill this need as soon as possible as we understand the need for people to access transportation and we empathize with those who have been impacted during this time of unforeseen interruption.
For those who have already submitted applications, rest assured we have the application and it will be processed once a qualified staff member is recruited and trained.
Your patience is appreciated
If you require more information, please contact the St. Albert Transit office at 780-418-6060.
Eligibility
Any resident of the City of St. Albert, 16 years of age and over, who is unable to utilize the existing fully-accessible conventional public transit service due to a physical or cognitive disability. All Handibus patrons must be registered with St. Albert Transit prior to booking a trip.
Registration Process
Patrons must complete Part A of a registration form and have Part B completed by a qualified medical practitioner (Medical Doctor, Registered Nurse, etc.) to state and verify the medical reasons for not being able to access conventional transit services. If a patron is not capable of completing the form it must be filled out by a legal guardian.
Registration forms are available online or at the Transit Office. Arrangements will be made for an in-person discussion regarding the specialized Handibus service which will include a review of the application form submitted, a review of the Handibus service details and to take the applicant's picture for possible issuance of photo ID.
Applicants will be notified by letter if they are, or are not, eligible for the Handibus Service.
Resources
Handibus Information Guidebook
Wheelchair and Scooter Specifications
For the safety of all passengers, all wheelchairs, walkers and scooters transported on the Handibus must meet specific size, weight and safety guidelines.
- All mobility aids must be kept in good repair at all times and have functioning brakes.
- No flags or projections are permitted.
- The combined weight of the chair (or scooter) and passenger cannot exceed 750 lbs (340 kg) in total weight.
- Maximum base dimensions for wheelchairs, walkers and scooters: 34 x 48 inches (86 x 122 cm). Equipment larger than this cannot be accommodated.
St. Albert Transit Handibus aims to provide transit service when you need it but it should not be treated like a taxi or an ambulance. St. Albert Transit reserves the right to amend, update or clarify Handibus Service program rules, guidelines or procedures at any time.Related Pages
Last edited: August 20, 2026
