Eligibility & Registration
Any resident of the City of St. Albert, 16 years of age and over, who is unable to utilize the existing fully-accessible conventional public transit service due to a physical or cognitive disability. All Handibus patrons must be registered with St. Albert Transit prior to booking a trip.
Patrons must complete Part A of a registration form and have Part B completed by a qualified medical practitioner (Medical Doctor, Registered Nurse, etc.) to state and verify the medical reasons for not being able to access conventional transit services. If a patron is not capable of completing the form it must be filled out by a legal guardian.
Registration forms are available online or at the Transit Office. Arrangements will be made for an in-person discussion regarding the specialized Handibus service, review their application form and take the applicant's picture for possible issuance of photo ID.
Applicants will be notified by letter if they are, or are not, eligible for the Handibus Service. The application process could take up to 15 business days from the day the application is received.
Wheelchair and Scooter Specifications
For the safety of all passengers, all wheelchairs, walkers and scooters transported on the Handibus must meet specific size, weight and safety guidelines.
- All mobility aids must be kept in good repair at all times and have functioning brakes.
- No flags or projections are permitted.
- The combined weight of the chair (or scooter) and passenger cannot exceed 750 lbs (340 kg) in total weight.
- Maximum base dimensions for wheelchairs, walkers and scooters: 30 x 48 inches (76 x 122 cm). Equipment larger than this cannot be accommodated.
St. Albert Transit Handibus aims to provide transit service when you need it but it should not be treated like a taxi or an ambulance. St. Albert Transit reserves the right to amend, update or clarify Handibus Service program rules, guidelines or procedures at any time.
Last edited: November 28, 2019