How to Book a Trip

Booking Options

Call St. Albert Transit

You can call St. Albert Transit at 780-418-6060 between 8:00 am and 5:00 pm on weekdays and your call will be forwarded to DATS Customer Care. If you call St. Albert Transit outside of regular business hours, you can choose Option 1 to be directed to DATS.

Call DATS Directly

Call DATS (the City of Edmonton's Disabled Adult Transit Service) directly at 780-496-4567 (choose Option 2) Monday - Friday: 7:30 am to 5:00 pm and Saturdays and Sundays: 7:30 am to noon.

For Call DATS on
Monday Trips Friday, Saturday or Sunday (before noon)
Tuesday Trips Saturday, Sunday or Monday (before noon)
Wednesday Trips Sunday, Monday or Tuesday (before noon)
Thursday Trips Monday, Tuesday or Wednesday (before noon)
Friday Trips Tuesday, Wednesday or Thursday (before noon)
Saturday Local Trips Wednesday, Thursday or Friday (before noon)

Cancelling a Trip

If you need to cancel or adjust a trip, please phone the DATS Customer Care Centre before noon the day before your travel date. Extended hours are available through DATS to cancel a trip. The phone number to cancel a booking is 780-496-4567 (choose Option 1), and the hours are: 5:00 am - 11:00 pm Monday to Friday and 6:00 am - 11:00 pm Saturday/Sunday.  Please ensure that you give at least two hours' notice of cancellation before your scheduled trip time.  Your cooperation in cancelling a trip prevents unnecessary trips and may allow another patron to use the cancelled trip.

No Shows

A customer is considered a "no-show" when the driver arrives at the scheduled time and location, and no one is there within five minutes, the customer cancels at the door, or the customer cancels less than 2 hours before the trip. Drivers will wait 5 minutes and proceed to the next booking. 

Continuous no-shows may lead to a suspension of service.

Thirty Minute Pick Up Window

Upon booking a St. Albert Transit Handibus trip, the customer care agent will give you a scheduled 30-minute pickup window. Please be ready at the start of your pickup period to ensure overall service efficiency. The vehicle will wait a maximum of five minutes upon arrival within your scheduled pickup period.  

St. Albert Transit Handibus aims to provide transit service when you need it, but the service should not be treated like a taxi or an ambulance. This is a shared service available for all Handibus patrons. St. Albert Transit reserves the right to amend, update or clarify Handibus service program rules, guidelines or procedures at any time.


Related Pages

Last edited: November 28, 2019