On-Demand Service

Transit trips at your fingertips!

St. Albert Transit is excited to be launching an On-Demand bus service, on July 26, 2020, for a one-year pilot project. The On-Demand service will be replacing the current Dial-A-Bus service on weekday evenings, Saturday evenings, Sundays and statutory holidays. Riders will be able to book trips in advance through the app, online or over the phone.

On-Demand Service Hours: 

Weekday evenings Trips can be booked between 6:45 p.m. - 11:55 p.m.
Saturday evenings Trips can be booked between 6:45 p.m. - 11:55 p.m.
Sundays & Statutory Holidays Trips can be booked between 5:45 a.m. - 6:55 p.m.

Please note that the last 201 trip from Edmonton will turn into the On-Demand bus when it reaches St. Albert so booking an On-Demand trip is not necessary.

Using On-Demand Transit - Rider App

How to Sign up - Using the App

  1. Download the On Demand Transit: Rider app on the iOS app store or the Android play store.
  2. Enter STAT as the transit code on the welcome screen. This will connect you to St. Albert Transit.
  3. Press Sign Up, review the terms and conditions, enter your email address and a password, then select Sign Up.
  4. Check your email inbox, including the spam folder, for a confirmation email. Select the link in the email to confirm your account.
  5. Enter your email address and password in the app and log in.

How to Sign Up - Using the Web Portal

  1. Visit the web portal at requeststat.ca
  2. Click on Sign Up
  3. Review the terms and conditions and if you agree, click on Agree.
  4. Enter your email address and a password and click on Sign Up
  5. Check your email inbox, including the spam folder, for a confirmation email. Select the link in the email to confirm your account.
  6. Log in to the web portal.

How to Request a Ride - Using the App

  1. Press New Ride
  2. Select the number of people riding with you.
  3. Select your pick up and drop off stops by either clicking on one of the purple bus stops, entering the bus stop number under Code or by entering the street name under Description. Once you have selected the location, press the blue bar at the top of the screen that says Set Pick Up Stop or Set Drop off Stop.
  4. Add the time of your ride. If you would like to be picked up ASAP, simply press the blue bar at the top of the screen that says Add Ride. If you would like to book a time in the future, click off the ASAP function and press Ride Date Time. Select the date and time of your trip and press the blue bar that says Set Ride Time. Be sure to select either Pick up by or Drop off by.  Trips can be booked up to four weeks in advance.
  5. Once all the fields have been entered, press the blue bar at the top of the screen that says Add Ride to confirm. A pop-up screen will appear to confirm that your ride has been added.

How to Request a Ride - Using the Web Portal

  1. Log in to the web portal at requeststat.ca
  2. Click on the menu icon in the upper left corner.
  3. Select New Ride.
  4. Place your cursor in the From box to select your destination. A window will open that displays the bus stop locations throughout St. Albert.  
  5. Select the bus stop that you would like to be picked up from, click on the star icon in the bottom right corner, and click on the + icon to select your destination.
  6. Repeat steps 4 and 5 to select your drop off location.
  7. Enter the number of passengers travelling.
  8. If you are requesting a trip for an immediate pick-up, hover over the blue circle icon in the bottom right corner and select the + icon to add your trip.
  9. If you are scheduling a trip for a future time, turn off the ASAP function, enter the date you would like to travel, enter the time you would like to travel and select Pick up by or Drop off by.
  10. Hover over the blue circle icon in the lower right corner and click on the + icon to add your trip.

Monitoring Your Ride

  1. After requesting a ride, you will be assigned to a vehicle.
  2. As your vehicle approaches, your current screen/dashboard will give you an estimated time of arrival.
  3. Once your vehicle arrives, the driver will confirm  boarding using your email address.

How to Cancel a Ride - Using the App

  1. Navigate the main menu of the app and select Rides.
  2. Find the ride that you want to cancel, swipe it to the left, then press Cancel.
  3. A pop-up window will appear, asking you to confirm that you want to cancel the ride. Select Yes or No. If you have cancelled the ride, a pop-up message will appear confirming that your ride has been cancelled.

How to Cancel a Ride - Using the Web Portal

  1. Select the menu in the left corner of the page.
  2. Select Rides from the menu.
  3. Click the grey box in the upper left corner.
  4. In the Action pop-up screen, select cancel it and then select close.  This will cancel your trip.

Download the How-to Guide

Require assistance?

If you are not comfortable using an app or the website, please give our customer service team a call and we will be happy to book your trip for you. The customer service team is available Monday to Friday from 8 a.m. to 5 p.m. and they can be reached at 780-418-6060. Please note that the customer service team is not available on weekends or during statutory holidays, so please plan ahead.

Last edited: August 27, 2020