Public Safety

The following indicators relate to the City’s emergency response efforts.

911 Calls Received

Measures the total number of 911 calls received for police, fire and medical services.

Reporting frequency: Quarterly Last updated: Q4, 2025 View fullscreen

Comments

A total of 16,440 911 calls were received in 2025, which is slightly higher than 2024 (16,317). In Q4 2025, the City received 3,993 calls, which is slightly lower than Q4 2024 (4,058).

Overall, 911 call volumes in 2025 remained consistent with recent years and were lower than in 2023.

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Crime Severity Index

The crime severity index is calculated by Statistics Canada and measures percentage changes in the level of severity of crime in St. Albert from year to year (current year over last year).

All crimes have been split between violent and non-violent crimes. More serious crimes are assigned higher weights, and less serious offences are assigned lower weights. As a result, more serious offences have a greater impact on changes in the index.

Reporting frequency: Annually Last updated: 2024 View fullscreen

Comments

St. Albert’s Overall Crime Severity Index (CSI) decreased slightly to 59.36 in 2024, down from 63.70 in 2023. The Non-Violent Crime Index also declined to 61.18, while the Violent Crime Index remained relatively stable at 56.06. Overall, crime severity in St. Albert remains lower than provincial and national averages, despite moderate year-to-year fluctuations.

Note: Crime Severity Index data for 2025 will be updated in 2026 following its release by Statistics Canada.

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EMS Calls

This indicator measures the total number of calls responded to by the two ambulances staffed by St. Albert Fire Services. These ambulances primarily serve the city but because Alberta operates a borderless dispatch system, they may also respond to calls outside St. Albert when dispatched through the provincial system.

Reporting frequency: Quarterly Last updated: Q4, 2025 View fullscreen

Comments

EMS call volumes showed an overall increase over the reporting period with some quarter-to-quarter variation. In Q4 2025, the City’s two ambulances responded to 948 calls compared with 704 calls in Q4 2024, representing a notable increase in demand.

Call volumes remained relatively consistent through most of 2024 and early 2025 before rising in the second half of 2025. Because these ambulances operate within Alberta’s borderless dispatch system, total call volumes may reflect responses both within and outside St. Albert.

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Fire Response Times

Fire Calls refer to any call where there is a confirmed fire. These can include structure fires, outdoor and wildland fires, and vehicle fires.

Medical First Response refers to medical calls attended by Fire Services using Advanced Life Support (ALS) equipped fire engines.

Response times are reported using the 90th percentile, meaning that 90 per cent of all responses occur within this time or less, while only 10 per cent take longer. This method provides a clearer picture of service performance than an average by showing how quickly Fire Services respond to the majority of calls.

Reporting frequency: Quarterly Last updated: Q4, 2025 View fullscreen

Comments

In Q4 2025, the 90th percentile response time for Fire Calls was 10 minutes 13 seconds, compared with 9 minutes 30 seconds in Q4 2024. Medical first-response times have remained relatively stable over the reporting period. Medical calls make up the majority of Fire Services responses, with nearly 70 per cent of calls in Q4 2025 being medical in nature.

The 90th percentile response time for Medical First Response was 7 minutes 58 seconds in Q4, 2025, compared with 7 minutes 31 seconds in Q4 2024. Fire response times show greater quarter-to-quarter variation. This variability is expected because confirmed fire incidents occur less frequently than medical calls, meaning a smaller number of events can have a larger influence on quarterly performance.

Overall, response times for both fire and medical incidents remain consistent with recent years, reflecting stable service delivery across the community.

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Fire Responses to Motor Vehicle Collisions

This indicator measures the number of motor vehicle collision incidents attended by St. Albert Fire Services. It reflects only those collisions where Fire Services responded and is not a count of all motor vehicle collisions occurring in St. Albert.

Reporting frequency: Quarterly Last updated: Q4, 2025 View fullscreen

Comments

The number of motor vehicle collisions responded to by Fire Services remained relatively consistent over the reporting period, with some quarter-to-quarter variation. In Q4 2025, Fire Services responded to 37 motor vehicle collisions compared with 45 in Q4 2024.

Motor vehicle collision responses tend to follow a seasonal pattern, with volumes often higher in winter quarters when weather and road conditions can contribute to increased collision risk. Overall, the data suggests a cyclical trend rather than a sustained increase or decrease over time.

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Fire Incidents

This indicator measures the number of confirmed fire incidents attended by St. Albert Fire Services. It includes structure fires, outdoor and wildland fires, and vehicle fires.

Reporting frequency: Quarterly Last updated: Q4, 2025 View fullscreen

Comments

Fire incidents show a cyclical pattern over the reporting period, with higher volumes typically occurring in Q2 as outdoor and wildland fire activity increases. In Q4 2025, St. Albert Fire Services responded to 14 fire incidents compared with 9 in Q4 2024.

Overall, there were 59 fire incidents in 2025 (Q1–Q4), which is lower than the 69 incidents recorded in 2024. While quarter-to-quarter variation is expected, the spike observed in Q2 2025 was lower than the notable peak seen in Q2 2024, suggesting a return toward more typical seasonal levels.

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Fire Inspections & Investigations

Fire inspections are conducted in accordance with the St. Albert Quality Management Plan and the Safety Codes Act. Inspections help determine compliance with applicable fire and life safety codes and provide education to property owners and occupants on fire prevention and safety practices.

In Alberta, a Safety Codes Officer (Fire Discipline) is also responsible for investigating the cause, origin and circumstances of fires within their jurisdiction when a person is injured or killed or when property is damaged or destroyed.

Reporting frequency: Quarterly Last updated: Q4, 2025 View fullscreen

Comments

Fire Services completed 313 inspections in Q4 2025 compared with 24 inspections in Q4 2024, reflecting a significant increase in fire prevention activity. This increase began in the second half of 2025 and is largely attributable to the addition of Fire Prevention Officers, which expanded the City’s inspection capacity as the community continues to grow.

The number of fire investigations remained stable, with 8 investigations recorded in both Q4 2024 and Q4 2025. Investigations typically remain consistent over time, as they depend on the number and nature of fire incidents requiring formal review.