Contact Utilities

Suspended In-home and Business Services: As of September 10, the City has suspended in-home and business services due to rising positive COVID-19 cases. Read More. 

The City of St. Albert has two departments that manage its utilities, Utilities (which is responsible for the infrastructure) and Utility Services (which is responsible for account administration). To prevent an unfortunate delay in a response to your problem or inquiry please ensure that you're contacting the best department for addressing your issue.

Contact Utilities Services
for matters related to:

  • Account Setup
  • Billing Concerns
  • Rate Information
  • Payment Options
  • Changing Cart Sizes
  • Water Usage
  • Closing an Account

Contact Utilities
for matters related to:

  • Sewer Smells or Backups
  • Water Quality or Disruption
  • Locating Water/Sewer Lines
  • Scheduling Turn-offs
  • Issues with CC Valves
  • Manhole Concerns
  • Storm Drainage Issues

Related Pages

Last edited: September 10, 2021