Published on December 17, 2020

City of St. Albert Facility Closure

To align with the provincial public health measures, announced by the Government of Alberta on December 8, some City of St. Albert amenities and services will operate with further restrictions or will be closed.   


Now in effect, all City front counter services are closed. Changes to front counter services minimize in-person interactions for the safety and well-being of our residents and staff. More information is available on our City Facilities page.  

During front counter closures, for the most up to date information about garbage bag tags and waste collection, visit   

Please follow all provincial public health measures, including wearing a face covering, washing hands frequently and staying home if feeling sick. For more information, visit Public Health Measures.  


All available online services can be viewed on our Online Services page. Dog licences and business licencing/renewals can be made online using St. Albert MyCity.  For registration support, contact 780-459-1500.  Utility and tax payments may be made via online banking.

Please note: residents will still be able to drop off their utility and tax payments using the secure drop box beside the front entry doors of St. Albert Place. We ask that these payments are made via cheque, made out to The City of St. Albert. For dog licensing, the RCMP Detachment is open by appointment only, please call 780-458-4315 to pre-book.

Garbage Bag Tags

Extra garbage bag tags can be purchased by calling the City at 780-459-1506 Monday to Friday, 8 a.m. to 5 p.m. Tags can be picked up the next day at Mike Mitchell Recycling Depot (7 Chevigny Street).

Residents are encouraged to order tags prior to Wednesday, December 23 at 5 p.m. as they will not be available for purchase between December 24, 2020 and January 3, 2021.

Winter Facility Closure 

Other than essential services, all City departments will be closed from December 24, 2020 to January 3, 2021.  

Winter Facility Closure Contact Information:  

  • If you are experiencing an emergency, please call 911.  
  • If you are experiencing distress, please call 780-482-4357.  
  • If you need urgent counselling support, please call 780-459-1756  
  • If you need Alberta Health Services for adult addiction and mental health community based programs, please call 780-424-2424.  
  • If you are experiencing a water or wastewater emergency, please call 780-458-2020.  
  • For waste inquiries, email
  • If you need garbage bag tags, please call 780-459-1506. Tags will not be available for purchase from Dec 24 to Jan 3. 
  • For Bylaw Enforcement, please call 780-459-1500 and press 6.  

Other City phone numbers will not be monitored over the winter closure (December 24, 2020 to January 3, 2021) and will be answered again starting January 4, 2021. Please note that many services can be completed using our online services throughout the closure located at on our Online Services page.

Please Note: due to the winter closure, City Highlights and Citylights will not be published on December 30, 2020 or January 6, 2021.  

All the best for a joyous holiday season. 

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Last edited: December 18, 2020