Published on June 10, 2021

Do You Have a Water Leak? 

Is your water bill higher than normal? If it is, you might have a leak. Water leaks can be costly. Here are some tips and tricks to assist you in understanding your water usage.  

Water Usage Tips and Tricks:  

  1. Sign up for Leak Alerts 
    Leak alerts are email notifications that you can receive automatically if your smart meter identifies that a leak may be occurring in your home.
    Visit My City to sign up
  2. Repair leaks as soon as possible. 
    Check to see if your toilet is malfunctioning if you have leaky faucets and outside hose bibs. All of these leaks will cost you money. A small leak can increase your monthly bill by approximately $24. 
  3. Do your seasonal watering at optimal times.
    Seasonal watering of trees, lawn and/or garden can increase costs quickly when it is not done at optimal times. From May 1 to October 1 outdoor watering is only permitted between 7 p.m. and 9 a.m. This helps to promote the efficient use of water in our community and reduces water waste.
  4. Review your household habits. 
    Are you filling your bathtub frequently or having long showers? This will increase the water consumption in your household.

Stop Flushing Your Money Away 

The financial impact of leaks can be significant. If a leak goes undetected it can increase your water bill and cause damage to your property. The following chart provides an example of the financial impact of different severities of a toilet malfunction.

Type of Leak Volume of wasted water* Increased cost on monthly utility bill**

Small leak
e.g., chain tangled in tank

240 L/day (10 L/hour)
7 m³ /month

Medium leak
e.g., improper float position, flapper not sealing properly

500–2,400 L/day (20-100 L/hour)
15–72 m³ /month
$51.75 – $248.40

Large leak
e.g., flapper valve stuck wide open

24,000 L/day (1,000 L/hour)
720 m³ /month

Billing Concerns? Contact Us 

If you are concerned that your bill is higher than normal and that you may have a leak, contact Utility Services at 780-459-1520 and choose option 2 for questions regarding water consumption.   

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Last edited: June 15, 2021