For Immediate Release / May 12, 2020
All Arden Theatre Events Cancelled Until December 31
In an effort to contain the spread of COVID-19, The Arden Theatre is following the direction of Alberta’s Chief Medical Officer of Health on all large gatherings. Given the uncertainly of the recovery timelines for cultural facilities and events, the City of St. Albert has decided to cancel all shows and events taking place at The Arden Theatre until December 31, 2020.
“This is an unfortunate decision to make and we understand many people will be disappointed; however, we must ensure the health and safety of our patrons, artists, staff and volunteers, and ensure we have time to properly implement any new public safety protocols as directed to us by the Province. We want our community to feel confident that when our doors reopen they know every effort has been made to ensure their safety and comfort,” says Kelly Jerrott, Director, Community Services, City of St. Albert.
At this time, the City has decided the best course of action will be to refund all ticket holders for events previously scheduled. The refunds apply to all shows, from our performances originally cancelled in March through to December 31.
Tickets purchased via Ticketmaster will be automatically refunded from the agency. Tickets purchased in person or over the phone (with cash or debit) will be refunded by a method of the patron’s choice based on the options we are able to offer. We ask for your patience as we work through all the events scheduled and will do our best to reach you in a timely manner.
Thank you for your cooperation as we all navigate this unexpected and unfortunate situation.
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Last edited: May 12, 2020