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City of St.Albert
Monthly Utility E-Billing Starts July 1 Header Image

For Immediate Release | June 25, 2019

Monthly Utility E-Billing Starts July 1

Have you registered for utility e-billing yet?

The City of St. Albert will be moving to monthly paperless billing for all utility bills as of July 1, 2019. Residents will be required to register for electronic billing (e-billing), a service the City already provides, so their utility bills can be delivered via email.

Residents, without home Internet access, can apply for an exemption allowing them to continue to receive paper utility bills at no charge. Residents in this program will need to apply yearly to maintain their exemption. Forms are available at Utilities Services, Main Floor, St. Albert Place. Friends or family members of those residents without home Internet access can also download the forms for them from the City website.

The City will be implementing a fee for paper utility bills. Those residents who choose to continue to receive a paper bill, yet have home Internet access, will be required to pay $1.02 per bill (total of $12.24/year), starting July 1. This is a cost recovery fee for printing and mailing a monthly utility bill in 2019.

The City’s move to monthly billing was facilitated by various factors, including resident requests, Council direction and the technology/meters used for the City’s Water Meter Replacement Program. With this move, residents will receive a more up to date billing period shortly after a water meter reading is obtained.

Communications regarding the change to monthly paperless bills began in January 2019. Information was distributed to residents via the website, social media, utility bill inserts and information in the local paper.

To register for e-billing, or for information on monthly e-billing, the exemption program or the billing periods, visit the City website at stalbert.ca and search Monthly Utility E-Billing. Residents can also call Utilities Services at 780-459-1520, ext. 3003.

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