For Immediate Release / March 18, 2020

Update on the City of St. Albert’s Response to COVID-19

Update for March 18, 2020

The City of St. Albert plans to provide daily (or more frequent if appropriate) updates to the media. We will no longer be doing cumulative news releases. For past information, please check the St. Albert website for past news releases.

The City of St. Albert is taking a thoughtful and measured approach to help contain the spread of COVID-19 in our community. In an effort to keep residents and visitors informed, below is a summary of some current information to be aware of:

St. Albert Announcing Resident Support for Utility Bills

  • In an effort to support our residents and customers during the challenges of the COVID-19 outbreak, the City of St. Albert has decided to waive all late fees on utility bills until further notice. This applies to both business and resident accounts.
  • Customers are encouraged to keep their accounts in good standing. We urge residents to pay bills electronically. Pre-authorized payments, online banking and payments by mail are all accepted. If a resident or business is unable to pay electronically, at the counter payments are available at St. Albert Place but we encourage everyone to practice social distancing. Customers are also able to use MyCity accounts at: my.stalbert.ca.
  • Residents experiencing financial challenges can discuss their situation with one of our Utility Representatives to discuss payment arrangements.
  • To contact Utility Services, call 780-459-1520 and choose Option #2. Representatives are also available through email: Utilities_Services@stalbert.ca

Financial Supports

Federal Support

  • On March 18, 2020, the Prime Minister announced a new set of economic measures to help stabilize the economy during this challenging period. These measures, delivered as part of the Government of Canada’s COVID-19 Economic Response Plan, will provide up to $27 billion in direct support to Canadian workers and businesses. Support funds will be delivered through existing programs. For details, visit Supporting Canadians
  • On March 13, the Government of Canada announced a coordinated package of measures to support the functioning of markets, the resilience of our financial sector, and continued access to financing for Canadian businesses. On March 18, the GOC announced further measures to support businesses. A complete list of details is available at Supporting Businesses

Provincial Support

  • Financial assistance for unexpected emergencies is also now available to Albertans through the Emergency Needs Allowance. For eligibility criteria and how to apply visit Emergency Financial Assistance 

Working from Home

  • In an effort to keep City employees safe, additional City staff that are able to have been requested to work from home. This change is not affecting our current service delivery. The Main Switchboard is still operational, and procedures have been put in place to continue to maintain contact and services with employees working off site.

City services still open/operating

  • Unless listed on the facility closures, all City services are still available for access. 

Closures to City facilities

  • No new closures as of March 18, 2020

Cancellation of City events

  • A reminder that all public engagement sessions for the City have been cancelled
  • Most recently the Public Information Session scheduled for April 8, 2020 at 6 p.m. regarding the St. Albert Trail Barrier Wall has been cancelled.  
  • The City will provide a letter to all affected homeowners along the 2020 barrier wall replacement span prior to re-introducing the Capital Project. Inquiries related to the project may be addressed by phone or email by contacting Engineering Services with the City.
  • For more information, visit stalbert.ca/barrier-wall.

Suspension of City programs or services

  • No new closures as of March 18, 2020

Please check the City’s website and social media for updates and further information in the coming days. The City thanks its residents and patrons as we work through our response to COVID-19. For more information on COVID-19, please visit the AHS website, a link for which is available on the City website at stalbert.ca/covid19.

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Last edited: March 18, 2020