Community Engagement Survey 2019

Thank you to everyone who participated in the City's biennial Community Engagement Survey! In total, over 1,300 participants provided their input. The results are in!

Highlights of Findings

Overall, compared to previous years, residents continue to provide high satisfaction ratings for St. Albert in fundamental areas including the overall quality of life and the safety of our community. As well, nearly three-quarters of residents were satisfied with the City’s programs and services.

  • The overall quality of life, as in previous years, remains exceptionally high. In 2019, 98 per cent rated it as good or very good compared to 99 per cent in 2017.
    • Top factors contributing to a high quality of life include: the park system, green spaces, trail system (45 per cent); the friendly people, small town feel (24 per cent); and a low crime rate, good policing (24 per cent).
    • Top factors that detract from a high quality of life include high taxes (36 per cent) and high traffic volume (27 per cent).
  • Consistent with 2017, 92 per cent of residents believe St. Albert is a safe community to live in.
    • The largest safety concerns include theft/burglary (46 per cent), vandalism (23 per cent) and drugs (13 per cent).
  • Overall, nearly three-quarters of residents (74 per cent compared to 79 per cent in 2017) were satisfied with the programs and services provided by the City.
    • Services that most frequently met resident expectations (8 in 10 respondents or more) included: Fire and Ambulance Services, Outdoor Recreation, Cultural Participation, Policing Services, and Preserving and Celebrating Community Heritage.
    • Service areas that less frequently met resident expectations (fewer than 6 in 10 respondents) included: Roadway Repair and Maintenance, Planning and Development, St. Albert Public Transit, Economic Development, and Engineering.
  • When asked how important it is to them that the City has a range of housing options and services to address the gap among rents, housing prices and income levels, 67 per cent of residents felt that a range of housing options is important to have.
  • Consistent with 2017, 66 per cent of homeowners generally felt they receive good, very good or excellent value for their tax dollars. For those who felt they received fair or poor value, they most often felt there was a lack of fiscal responsibility and that taxes are high or continue to rise.
  • Just over half of homeowners supported an inflationary tax increase to maintain the current level of services from the City (51 per cent compared to 57 per cent in 2017) and 14 per cent (identical to 2017) supported a tax decrease to reduce the level of services. Sixteen per cent of respondents answered “It Depends” and provided the following details:
  • Services maintained without a tax increase/no increase (42 per cent);
  • It would depend on the services that would be improved/changed (24 per cent);
  • Need to be more fiscally responsible/reduce spending levels/stay within budget (18 per cent); and
  • A tax decrease with better management of the taxes/services (10 per cent).

Want to dig into the details? 

The General Population Survey is a statistically representative survey of our community and was completed via the telephone and online. Age and gender quotas were established to ensure proper demographic representation.

The Public Web-Based and Mail-to-web survey presents similar findings to the General Population Survey and includes findings from randomly selected households as well as other members of the community.   

  • 2019 Community Engagement Survey Video – Presentation of Results – Voiceover by Yardstick Research

How will this Information be Used? 

The information gathered through the Community Engagement Survey will provide valuable insight to City Council and Administration on how residents feel about City programs and services and will help inform decision-making.

Moving forward, Administration will review the questions asked in the survey and look for opportunities to streamline the questionnaire. To help reduce the length and improve the effectiveness of the survey, more focus will be put on key questions with the greatest value.


Related Pages

Last edited: January 31, 2020