Venue Update

With the uncertainty of a firm reopen date for performance venues and in an ongoing effort to contain the further spread of COVID-19, the City of St. Albert has made the proactive decision to cancel all shows and events taking place at The Arden Theatre until December 31, 2020.

At this time, we feel the best course of action will be to refund all ticket holders for events previously scheduled, from our performances originally cancelled in March through to December 31. While it is our hope to reschedule events at some point in the future, issuing a refund to all current ticketholders will allow us time to consider new capacity options and how best to welcome back patrons while respecting any new physical distancing guidelines outlined by the Chief Medical Officer of Health with respect to all large gatherings.

“This is an unfortunate decision to make and we understand many people will be disappointed; however, we must ensure the health and safety of our patrons, artists, staff and volunteers, and also ensure we have time to properly implement any new public safety protocols as directed to us by the Province. We want our community to feel confident that when our doors reopen they know every effort has been made to ensure their safety and comfort,” says Kelly Jerrott, Director, Community Services, City of St. Albert.

Tickets purchased via Ticketmaster will be automatically refunded from the agency. Tickets purchased in person or over the phone from The Arden Theatre Box Office by credit card will be automatically refunded; tickets purchased by cash or debit will be refunded by a method of the patron’s choice based on the options we are able to offer. Our box office staff will be in contact with the purchaser to discuss preferred options.

We ask for your patience as we work through all the events scheduled and will do our best to reach you in a timely manner.