Troubleshooting Checklist

Surface drainage concerns are very common in mature neighbourhoods due to settlement and landscaping changes made over time. Even with newer lots, backfill material will settle for several years after construction is complete. Consideration is to be taken as to weather conditions when troubleshooting. Spring melt can create a series of freeze/thaw events impacting the flow of melt water, and long-duration or severe summer rain events can create temporary ponding. Please allow for the dissipation/absorption of the water from weather events when monitoring and maintaining your private site.

Ensuring proper drainage is in the best interest of all property owners. If you are experiencing surface drainage issues, there are several things you can check to troubleshoot potential causes.


Inquiries & Complaints

Surface drainage concerns between private lots are often the result of grading/landscaping conditions on both properties. When making a complaint with the City, homeowners (including the affected complainant), must be prepared to modify their own lot grading. Any changes required on private lots would be the sole financial responsibility of the private property owner(s).

If you need to inquire about surface drainage issues or have a complaint, please use the online form below.

Submit an Inquiry or Complaint

Fields with an * are required.

Please note the following: 1) This personal information is being collected under the authority of Section 4(c) of the Protection of Privacy Act, SA 2024, c P-28.5 and will be used to process your inquiry. It will be treated in accordance with the privacy protection provisions of Part 1 of the Protection of Privacy Act. If you have questions regarding the collection and use of your personal information, please contact the City’s Access and Privacy Coordinator. 2) The City does not respond to anonymous enquiries/submissions, malicious submissions, or submissions containing inappropriate or profane language; those received will be discarded by staff.

Contact Information

Please provide your contact details. We will only use this information if we need to contact you regarding your inquiry/complaint.

Inquiry/Complaint Location

Providing a location for the issue or complaint is important. Please provide the exact address if possible. If there isn't an exact address, please provide the closest address or street location along with a description using landmarks and approximate distances.

Surface Drainage Checklist

If your drainage issue involves an adjacent property, have you communicated with your neighbour?

Have you examined your own lot grading? Is your grading positive draining away (sloping away) from all foundations and structures?

Have you re-graded or completed any landscaping improvements or features on your property?

Has your neighbour re-graded or completed any landscaping improvements or features on their property?

Are your downspouts or sump pump discharges extended away from the foundation and directed toward a drainage swale (property line), culvert, or catch basin?

Are common swales between your property and adjacent lots properly sloped to direct water to the street or a swale?

Do your downspouts or sump pump discharge water at a minimum of 15 centimetres from the property line on all sides?

Do your neighbour's downspouts or sump pump discharge water at a minimum of 15 centimetres from the property line on all sides?

Do you have sheds or other structures on your property?

Does your neighbour have sheds or other structures on their property?

Do you have a sidewalk or driveway extended to the property line?

Does your neighbor have a sidewalk or driveway extended to the property line?

Do you have any planting beds or water features on your property?

Has the adjacent property built a new home on their lot, and their grading is higher at the common property line?
Note: this question is for infill development only. Please choose N/A if it does not apply.

Do you have a zero lot line property?

Because you answered 'Yes' to having a zero lot line property: Are your downspouts connected directly to the storm service connection of your home?

Because you answered 'Yes' to having a zero lot line property: Are your neighbour's downspouts connected directly to the storm service connection of their home?

Inquiry/Complaint Details

When was the first occurrence of this issue?

Please describe your issue or complaint.

Please provide at least one photo or video of your issue or complaint.

Max File Size: 10MB
File Formats: JPG, PNG, GIF, MP4, MOV, AVI, WMV.

Provide any additional relevant information.
(Ex: previous issues, easements on property)


– Please Note –

The City’s primary role is to review the situation and identify any surface drainage bylaw infractions. The City will not promote any remediation method, except for clear bylaw infractions. Submissions are processed as they are received. Please allow ten (10) business days for your inquiry to be investigated. You will be contacted if further information is required.


Related Pages

Last edited: June 24, 2026