Accounts and Rates

Notice to all account holders

In an effort to support our residents and customers during the challenges of the COVID-19 outbreak, the City of St. Albert has decided to defer utility bills for residential and commercial accounts for the next three months.

Learn more about this change

Monthly e-billing is here!

Sign up for e-billing today! Simplify your life and have your monthly utility bill delivered right to your inbox! Be more environmentally-friendly and enjoy the ease and convenience of e-billing. The City has moved to monthly paperless billing for all utility bills. This change means residents will need to register for e-billing, so their utility bills can be delivered via email. For more information, please see Monthly Utility E-Billing

Confused about your bill?

View the Understanding Your Utility Bill for details.

Applying for Services

The customer associated with an account is responsible for all charges until service is ended by the City. An Account Initiation Fee is billed on all accounts opened. Please allow two business days for the opening and closing of accounts.

Register For E-Billing

Important Information for Landlords & Tenants


Other Local Utilities

Visit the Utilities Consumer Advocate website to compare electricity and gas prices in your area, view historical rates, or get help resolving utility related issues.

EPCOR Electricity & Natural Gas 1-800-667-2345
ENMAX Electricity & Natural Gas 1-877-571-7111
Direct Energy Electricity & Natural Gas 1-866-374-6299
Park Power Electricity 780-640-2128
Telus Internet, Phone & Cable 780-310-2255
Shaw Internet, Phone & Cable 780-490-3555

Topics in this section


Related Pages

Last edited: May 7, 2020