Accounts and Rates
Monthly e-billing is here!
Sign up for e-billing today! Simplify your life and have your monthly utility bill delivered right to your inbox! Be more environmentally friendly and enjoy the ease and convenience of e-billing. The City has moved to monthly paperless billing for all utility bills. This change means residents will need to register for e-billing, so their utility bills can be delivered via email. For more information, please see Monthly Utility E-Billing.
Confused about your bill?
View the Understanding Your Utility Bill for details.
Applying for Services
The customer associated with an account is responsible for all charges until service is ended by the City. An Account Initiation Fee is billed on all accounts opened. Please allow two business days for the opening and closing of accounts.
Important Information for Landlords & Tenants
Other Local Utilities
Visit the Utilities Consumer Advocate website to compare electricity and gas prices in your area, view historical rates, or get help resolving utility-related issues.
| EPCOR | Electricity & Natural Gas | 1-800-667-2345 |
| ENMAX | Electricity & Natural Gas | 1-877-571-7111 |
| Direct Energy | Electricity & Natural Gas | 1-866-374-6299 |
| Direct Energy Regulated Services | Electricity & Natural Gas | 1-866-420-3174 |
| Park Power | Electricity | 780-640-2128 |
| Telus | Internet, Phone & Cable | 780-310-2255 |
| Shaw | Internet, Phone & Cable | 780-490-3555 |
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Last edited: May 9, 2022