Accounts and Rates

Monthly e-billing is here!

Sign up for e-billing today! Simplify your life and have your monthly utility bill delivered right to your inbox! Be more environmentally friendly and enjoy the ease and convenience of e-billing. The City has moved to monthly paperless billing for all utility bills. This change means residents will need to register for e-billing, so their utility bills can be delivered via email. For more information, please see Monthly Utility E-Billing.

Confused about your bill?

View the Understanding Your Utility Bill for details.

Applying for Services

The customer associated with an account is responsible for all charges until service is ended by the City. An Account Initiation Fee is billed on all accounts opened. Please allow two business days for the opening and closing of accounts.

Register For E-Billing

Important Information for Landlords & Tenants

Other Local Utilities

Visit the Utilities Consumer Advocate website to compare electricity and gas prices in your area, view historical rates, or get help resolving utility-related issues.

EPCORElectricity & Natural Gas1-800-667-2345
ENMAXElectricity & Natural Gas1-877-571-7111
Direct EnergyElectricity & Natural Gas1-866-374-6299
Direct Energy Regulated ServicesElectricity & Natural Gas1-866-420-3174
Park PowerElectricity780-640-2128
Telus Internet, Phone & Cable780-310-2255
ShawInternet, Phone & Cable780-490-3555

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Last edited: May 9, 2022