Notice to Account Holders

In an effort to support our residents and customers during the challenges of the COVID-19 outbreak, the City of St. Albert has decided to defer utility bills for residential and commercial accounts for the next three months (March to May).

  • Customers do not need to enroll in the deferral program.
  • While customers are not required to make any payments for the three months, we are encouraging customers who are able to continue paying their utility bills in full, or to make smaller regular payments if possible.
  • Residents will continue to be billed monthly for March, April and May, but will not be charged any penalties or transfer to taxes for non or partial payments.

Customers who are signed up for pre-authorized withdrawals and cannot pay your bill in full will need to notify Utility Services.

  • Due to increased pressure on our call lines, please contact Utility Services by email at utilities_services@stalbert.ca. You can expect to receive a response within one to two business days.

Customers are also able to use MyCity accounts. Residents can view current outstanding balances, view past utility bills as far back as two years, and sign up for eBilling and receive their utility bill as soon as it’s processed. To reach a MyCity account, visit: https://my.stalbert.ca/

If you are experiencing financial challenges in light of the current situation, please discuss your situation with one of our Utility Representatives to discuss payment arrangements.

To contact Utility Services, call 780-459-1520 and choose Option #2. Representatives are also available through email: Utilities_Services@stalbert.ca
 

Learn more about the City's response to COVID-19


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Last edited: June 4, 2020