Payment Options

Available Payment Options

By Telephone or Online Banking

Available through most financial institutions. (Contact your bank for details.)

By Pre-Authorized Utility Payment Plan

You can apply to make pre-authorized payments online through St. Albert's MyCity Portal

Alternatively, you can also deliver a signed copy of the following form (along with a VOID cheque) to the Utilities Department at St. Albert Place:

Pre-Authorized Utility Payment Form

*Only the legal owner of the property can register a bank account; all other registrations will be cancelled without notice.

In-Person or By Mail

Our office hours are Monday through Friday, from 10 a.m. to 3 p.m.

Regarding Payment

Please ensure that you:

allow sufficient time for your payment to reach our office before the due date; and
make your cheque payable to the City of St. Albert

Note: Credit cards are not accepted as a method of payment for utilities.

Late Payment Penalty

Payment is due and payable on the billing date. Payment not made within 21 days of the billing date will be subject to a late payment penalty of 2.5%. Failure to receive or loss of a bill will not be accepted as a reason for either non-payment or exemption from the late payment penalty. Dishonoured cheques are subject to an additional service charge.

Overdue Accounts / Payment Arrangements

Please call 780-459-1520 (and then select option #2) to make arrangements for payment of overdue accounts and avoid disconnection of service.

Meter Readings

If we are unable to read your meter for any reason, you will be asked to read your meter and phone-in the reading. Please call 780-459-1586 and leave your address and meter reading on our recording system. If a reading is not received, your consumption will be estimated.

E-billing

Simplify your life and have your monthly utility bill delivered right to your email inbox! You can also view it online through our MyCity service along with five years of utility transactions and billing history for waste, water and, sewer. You can even check out the graph comparison of your average utility consumption over the last 13 months.

Last edited: January 4, 2022

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