Notice to all account holders
In an effort to support our residents and customers during the challenges of the COVID-19 outbreak, the City of St. Albert has decided to defer utility bills for residential and commercial accounts for the next three months (March to May).
Available Payment Options
By Telephone or Online Banking
Available through most financial institutions. (Contact your bank for details.)
By Pre-Authorized Utility Payment Plan
You can apply to make pre-authorized payments online through St. Albert's MyCity Portal
Alternatively, you can also deliver a signed copy of the following form (along with a VOID cheque) to the Utilities Department at St. Albert Place:
In-Person or By Mail
Our office hours are Monday through Friday, from 8 a.m. to 5 p.m.
Please ensure that you:
- allow sufficient time for your payment to reach our office before the due date; and
- make your cheque payable to the City of St. Albert
Late Payment Penalty
Payment is due and payable on the billing date. Payment not made within 21 days of the billing date will be subject to a late payment penalty of 2.5%. Failure to receive or loss of a bill will not be accepted as a reason for either non-payment or exemption from the late payment penalty. Dishonoured cheques are subject to an additional service charge.
Overdue Accounts / Payment Arrangements
Please call 780-459-1520 (and then select option #2) to make arrangements for payment of overdue accounts and avoid disconnection of service.
If we are unable to read your meter for any reason, you will be asked to read your meter and phone-in the reading. Please call 780-459-1586 and leave your address and meter reading on our recording system. If a reading is not received, your consumption will be estimated.
Simplify your life and have your monthly utility bill delivered right to your email inbox! You can also view it online through our MyCity service along with five years of utility transactions and billing history for waste, water and, sewer. You can even check out the graph comparison of your average utility consumption over the last 13 months.
Last edited: June 4, 2020