Update: April 6, 2021
Due to rising numbers of COVID-19 infections in the community, the City of St. Albert’s household wastewater sewer inspections, sewer maintenance and in-home wastewater back-up responses have been suspended effective immediately.
Until the City resumes in-person wastewater service line maintenance services, all related existing and future reimbursement requests will undergo additional review by the Utilities Branch to determine the location of the deficiencies before validated requests are reimbursed according to the following guidelines:
- 100 per cent of expenses incurred with proof of paid plumbing contractor invoice if deficiencies are contained solely on City property as verified by the City.
- 50 per cent of expenses incurred with proof of paid plumbing contractor invoice if deficiencies are contained on both the City and private property as verified by the City.
- 0 per cent reimbursement if deficiencies are contained solely on private property as verified by the City.
Invoices, proof of payment and other applicable information submitted by residents will be validated by City Administration using the above stated guidelines with applicable reimbursement applied via a credit to the resident's Utility account to a maximum amount of $500.00 per occurrence.
For further information on submitting or to file a claim please contact Risk & Insurance Services:
Risk & Insurance Services
City of St. Albert
St. Albert Place
5 St. Anne Street (view map ↗)
St. Albert, AB T8N 3Z9
After Hours Water and Wastewater Emergency Contact
The Utilities & Environment Department at Public Works is responsible for operating, maintaining and repairing the City's wastewater infrastructure. This infrastructure is composed of almost 4,000 sewer manholes, 300 kilometres of sewer mains, 9 wastewater lift stations, and over 19,000 service connections throughout St. Albert.
24-hour response to sewer backup complaints (see Sewer Issues), Scheduled residential sewer lateral maintenance and inspections (mechanical cleaning and CCTV programs), Respond to sewer smell complaints, Respond to sewer manhole concerns, and Sewer lateral rehabilitation and replacement
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Last edited: April 7, 2021