Update - November 2, 2020
Household wastewater sewer inspections, sewer maintenance and in-home wastewater back-up responses remain suspended. This also includes any Non-emergent water meter work within a home required of City personnel.
Should there be any emergent water leaks or wastewater back-up within a home, Utilities will address on a case by case basis in troubleshooting the issue to determine appropriate course of action through telephone contact with our daytime and emergency contacts.
Pending troubleshooting or investigation by Utilities and until such time that the City resumes services, if a sewer back-up is determined to be within the wastewater service line residents will be advised to contact plumbing or other contractors for wastewater services. Although there are a number of firms that are able to provide these services, residents are encouraged to consider attaining quotations or determining fees and/or cost potential from more than one firm as costs can vary significantly.
This is being undertaken as a precautionary measure for the health of our personnel in order to ensure adequate staffing to continue to maintain critical and regulatory compliant supply of water and wastewater operations for the City.
Resumption of these services has been approved by Executive Leadership however, only upon such time that the City of St. Albert is no longer under a watch or higher rating per Alberta Health Services. The City will continue to monitor designated status from Alberta Health Services, and will be prepared to resume household services once levels are downgraded below “watch” status.
After Hours Water and Wastewater Emergency Contact
The Utilities & Environment Department at Public Works is responsible for operating, maintaining and repairing the City's wastewater infrastructure. This infrastructure is composed of almost 4,000 sewer manholes, 300 kilometres of sewer mains, 9 wastewater lift stations, and over 19,000 service connections throughout St. Albert.
24-hour response to sewer backup complaints (see Sewer Issues), Scheduled residential sewer lateral maintenance and inspections (mechanical cleaning and CCTV programs), Respond to sewer smell complaints, Respond to sewer manhole concerns, and Sewer lateral rehabilitation and replacement
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Last edited: November 27, 2020