After Hours Water and Wastewater Emergency Contact
Update: June 14, 2021
The City has approved the resumption of household wastewater sewer inspections, sewer maintenance and in-home wastewater back-up responses effective June 14, 2021.
These services were previously suspended as a precautionary safety measure to help protect the health of our residents, business owners and employees during the early stages of the pandemic – when additional public health measures were required to reduce the risk of transmission of COVID-19.
The City will align with all provincial public health guidelines and utilize its well-established safety procedures such as the use of personal protective equipment, and COVID-19 safe operating procedures when conducting any in-person wastewater service.
Throughout the COVID-19 pandemic, efforts were focused on ensuring adequate staffing to continue to maintain critical and regulatory compliant supply of water and the collection of wastewater operations for the City.
The situation will be assessed on an ongoing basis.
NOTE: Until in-person wastewater service line maintenance services resume on June 14, 2021, all related existing and future reimbursement requests will undergo additional review by the Utilities Branch to determine the location of the deficiencies before validated requests are reimbursed according to the following guidelines:
- 100 per cent of expenses incurred with proof of paid plumbing contractor invoice if deficiencies are contained solely on City property as verified by the City.
- 50 per cent of expenses incurred with proof of paid plumbing contractor invoice if deficiencies are contained on both the City and private property as verified by the City.
- 0 per cent reimbursement if deficiencies are contained solely on private property as verified by the City.
Invoices, proof of payment and other applicable information submitted by residents will be validated by City Administration using the above-stated guidelines with applicable reimbursement applied via a credit to the resident's Utility account to a maximum amount of $500.00 per occurrence.
For further information on submitting or filing a claim, please contact Risk & Insurance Services at the following address:
The Utilities & Environment Department at Public Works is responsible for operating, maintaining and repairing the City's wastewater infrastructure. This infrastructure is composed of almost 4,000 sewer manholes, 300 kilometres of sewer mains, 9 wastewater lift stations, and over 19,000 service connections throughout St. Albert.
24-hour response to sewer backup complaints (see Sewer Issues), Scheduled residential sewer lateral maintenance and inspections (mechanical cleaning and CCTV programs), Respond to sewer smell complaints, Respond to sewer manhole concerns, and Sewer lateral rehabilitation and replacement
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Last edited: June 28, 2021