Water Usage Alerts
Stop the drip before it drains your budget! Sign up for water usage alerts today through MyCity.
How to Access Water Usage Alerts
- Customers switching over from Leak Alerts to the new Water Usage Dashboard must sign in to their MyCity account and click the link to the Water Usage Dashboard. Once there, you will need to set up your personalized thresholds to start receiving alerts should you go over your set levels. Note: Thresholds must be set to receive alerts. If personalized thresholds are not set, you will not receive any alerts.
- New users can set up a MyCity account (if they do not have one) and then click the link within MyCity to reach the Water Usage Dashboard. Once there, you can set up your personalized thresholds and start receiving alerts if you go over these levels.
Have your water bill handy, as you will need your account number and either your full name or street address. If you need assistance in signing up, please contact Utility Services via email at utilities_services@stalbert.ca or call 780-459-1520, Option 2.
Why Should You Sign Up?
Water usage varies for households and businesses depending on factors such as usage, occupancy level, business peaks and the time of year.
The City of St. Albert's Water Usage App allows you to set and track personalized water consumption thresholds so that you can be alerted when your household or business goes over your customized setting.
The Water Usage App offers the following:
- Easily view and manage your water usage 24/7
- Access the dashboard from any desktop, laptop, tablet, or mobile device
- Set out-of-town alerts to monitor consumption and detect potential leaks
- Create water usage threshold alerts to set a water budget, help save water, and eliminate bill surprises
- Monitor multiple properties from one account
- Manage multiple meters to get a better understanding of your water usage
Instructional Documents
Frequently Asked Questions
What types of water consumption data can be seen on the app?
You can view up to two years of historical daily usage, billing cycle usage, and hourly interval data.
Does the app have other features besides showing my water usage/consumption data?
Yes. You can set up custom usage thresholds and receive email notifications if your thresholds are exceeded or other settings are triggered such as ‘out of town’ alerts if you are planning on being away.
How will I receive alerts?
Alerts will be sent to the email address registered on the file with your MyCity profile once you've enabled the alerts through the app. You can also log into the MyCity portal to see alerts on your web browser.
When will I receive an alert if I exceed my water usage threshold?
Alerts are sent within 8-12 hours after the water meter is read and water usage exceeds the set threshold limit. Please note that the timing of an alert may vary and is subject to change.
Can I set up more than one account or meter on the portal?
Yes, any utility account registered to your MyCity profile is viewable through the portal. To register a new utility account to your MyCity profile, you will need the account number and access code located on your bill. If you require assistance, you can find instructions here or contact our office by phone or email at utilities_services@stalbert.ca or 780-459-1520 Option 2.
What are meter nicknames?
If you have more than one meter on your account, you can nickname it to remind you which meter it is.
Can I view the app on my mobile device?
You can view the app from any of the most common mobile, tablet and computer browsers. Please install your browser updates for the best experience.
What if the usage/consumption readings from the meter are not showing up on the app for a longer period of time?
If the transmitter has not been heard by the tower receiver for an unexpectedly long period, the hour or day that the consumption occurs can take time to backfill and update. This will not impact your monthly bill; the water meters are calibrated and always measure correctly. If communication between the transmitter and tower receiver is interrupted for an extended period, the City may require an appointment to make the necessary repairs or replacement.
What happens to my account if I move away?
When you move away, you will only be able to access historical data through your MyCity profile up to the effective sale date of the property. Historical consumption will not be available to a new customer at the same property. The utility department will still have access to the full historical consumption.
Last edited: April 7, 2025