Schedule Water Turn Offs
After Hours Water and Wastewater Emergency Contact 780-458-2020
Requests for water service disconnections (shut off) or reconnections (turn on) during regular business hours of 7:30 a.m. - 4:00 p.m. can be directed to the City of St. Albert Utilities Branch at 780-459-1557 or via Utilities Website Request. For any emergency disconnections outside regular business hours please contact the After-Hours Water and Wastewater Emergency Contact 780-458-2020.
Excepting non-emergent disconnections, Utilities shall normally complete water service disconnections or reconnections within 5 business days of the request.
An individual of the age 18 years and older must be present for all water turn disconnections or reconnections as requested by the designated Utility Account Holder.
A Reconnection Fee shall be applied to the utility account in accordance with the Water Bylaw 5/2001:
- $75 if the Customer requests that reconnection is to take place during regular business hours of the City (7:30 am – 4:30 pm Monday through Friday excepting Statutory Holidays)
- $115.00 if the Customer requests that reconnection take place outside of the regular business hours of the City (Outside of regular business hours)
The Utilities Branch personnel are the only individuals permitted to operate a City-owned water service valve.
The City does not operate the cc water valve for requests relating to 'snow bird' activities and the property owner maintains the responsibility to ensure that the internal plumbing system is protected from freezing and damage during their absence.
Last edited: June 9, 2021