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City of St.Albert
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Water Meter Replacement Program

The City of St. Albert has began sending out reminder notices to account holders who have not yet had the completed the mandatory water meter replacement. The reminder notice will be followed by a letter identifying a shut off date for water services. Water services will not be turned back on until the mandatory work has been completed.

Please book prior to December 7, 2018.

What is the Water Meter Replacement Program?

The City of St. Albert has established a mandatory Water Meter Replacement Program in order to provide better service to our residents. The meters will provide you the opportunity to easily monitor your water usage, real time leak alerts, high usage notifications, and will allow the City to quickly and easily perform meter reading. These new meters will support the City’s goal of reduced water consumption identified in the Environmental Master Plan. To facilitate the installations, the City has contracted Neptune Technology Group (Canada) Ltd. to install and replace the meter in your home at no charge to you.

To book your mandatory appointment please contact Neptune
** Please book prior to December 7, 2018.

Phone: 1-800-667-4387

Booking Times: 
Monday to Friday - 8:00 a.m. to 12:00 p.m., 12:00 p.m. to 4:00 p.m., 4:00 p.m. to 8:00 p.m.
Saturday - 9:00 a.m. to 1:00 p.m., 1:00 p.m. to 6:00 p.m.

If you have any questions or concerns, please contact:

Phone: 780-459-1555

Section Links
Installation Process
Program Updates
AMI Water Meters
Frequently Asked Questions

Last edited: November 22, 2018

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