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City of St.Albert

Report an Issue

Help Spruce-Up St. Albert by reporting non-emergency problems

Is there a streetlight out in your neighbourhood? An abandoned vehicle? Graffiti that needs removal? A pothole that needs filling? Now you can help report non-emergency problems to the City of St. Albert from your smartphone or computer, thanks to our new partnership with SeeClickFix.

Please Note: Neither the ‘Report An Issue’ online form nor the ‘Spruce-It-Up’ app should be used for emergencies. For urgent matters that require immediate attention please contact one of the emergency numbers listed on our website.

Upon submission, you will receive an email acknowledging your reported issue. (Note that we respond to service requests during regular business hours. If your report comes in on a holiday, weekend, or after-hours, it will be read on the next business day.) You can continue to check on the status of the issue online and can expect an email once the issue has been resolved.

Report an Issue / View Reported Issues

Getting Started

If you are not sure how to get started, please read the detailed step-by-step instruction guide or follow these steps:

  1. Make sure the Report tab is selected .
  2. Drag the map marker to the location of your issue, or type in the address directly.
  3. Click Next.
  4. Choose a service request Category from the drop-down menu that matches your issue.
  5. Enter a Title (required), additional Description (optional), and attach an Image (optional).
  6. Click Submit.

Download the App

Users can also report issues to the City using the Spruce-It-Up (SeeClickFix) app on their smartphone. You can download the app for your specific platform by following the corresponding link below:

Support for SeeClickFix

For technical support with the SeeClickFix platform, please email support@seeclickfix.com.

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