Water Usage Alerts
Coming in May!
Leak Alerts will be changing to new Water Usage Alerts
On the new Water Usage Dashboard utility customers will be able to set customizable alerts and monitor water usage 24/7 for their home and business. More information on how current Leak Alerts subscribers and new users can set personalized thresholds for alerts will be available on our website in May.
Water Usage varies for households and businesses depending on factors such as usage, occupancy level, business peaks and the time of year.
The City of St. Albert's Water Usage Dashboard allows you to set and track personalized water consumption thresholds so that you can be alerted when your household or business goes over your customized setting.
The Water Usage Dashboard offers the following:
- Easily view and manage your water usage 24/7
- Access the dashboard from any desktop, laptop, tablet, or mobile device
- Set out-of-town alerts to monitor consumption and detect potential leaks
- Create water usage threshold alerts to set a water budget, help save water, and eliminate bill surprises
- Monitor multiple properties from one account
- Manage multiple meters to get a better understanding of your water usage
Instructional Documents
Frequently Asked Questions
What types of water consumption data can be seen on the dashboard?
You can view up to two years of historical daily usage, billing cycle usage, and hourly interval data.
Does the dashboard have other features besides showing my water usage/consumption data?
Yes. You can set up custom usage thresholds and receive email notifications if your thresholds are exceeded or other settings are triggered such as ‘out of town’ alerts if you are planning on being away.
How will I receive alerts?
Alerts will be sent to the email address registered on the file with your MyCity profile once you've enabled the alerts through the dashboard. You can also log into the MyCity portal to see alerts on your web browser.
Can I set up more than one account or meter on the portal?
Yes, any utility account registered to your MyCity profile is viewable through the portal. To register a new utility account to your MyCity profile, you will need the account number and access code located on your bill. If you require assistance, you can find instructions here or contact our office by phone or email at utilities_services@stalbert.ca or 780-459-1520 Option 2.
What are meter nicknames?
If you have more than one meter on your account, you can nickname it to remind you which meter it is.
Can I view the dashboard on my mobile device?
You can view the dashboard from any of the most common mobile, tablet and computer browsers. Please install your browser updates for the best experience.
What if the usage/consumption readings from the meter are not showing up on the dashboard for a longer period of time?
If the transmitter has not been heard by the tower receiver for an unexpectedly long period, the hour or day that the consumption occurs can take time to backfill and update. This will not impact your monthly bill; the water meters are calibrated and always measure correctly. If communication between the transmitter and tower receiver is interrupted for an extended period, the City may require an appointment to make the necessary repairs or replacement.
What happens to my account if I move away?
When you move away, you will only be able to access historical data through your MyCity profile up to the effective sale date of the property. Historical consumption will not be available to a new customer at the same property. The utility department will still have access to the full historical consumption.
Last edited: April 23, 2024