Request #

BIR-26-001

I understand that it is not uncommon for the number of Book-A-Bus trip requests to exceed capacity and that Admin will be requesting additional funding for Book-A-Bus in upcoming budgetary cycles. Questions: How often does this happen and for how many hours was the service unavailable in 2024? What is the funding required to reduce the number of hours that Book-A-Bus is unavailable? If additional funding was provided, how soon could service levels be met? Where (on our website?) is there information about riders running into this issue, or what to do when it happens? For my reference, 2024 service levels for On-Demand Transit state that"Services are maintained as per details published on City Website" (Trips can be booked between 6:45 p.m. to 11:45 p.m M-S, and between 6:00 a.m. to 6:45 p.m on Sunday).

Requested by Councillor Joly on February 3, 2025

Administrative Response

The following backgrounder report was prepared by Public Operations for Council's review.

• Administrative Report

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