Customer Relationship Management Direction & Implementation and EMM-AM Project
Request #
IR-26-11
Could Administration please provide information (background, objectives, steps, timeline) related to the short-term and long-term initiatives with respect to improving our customer / resident interface including but not limited to upgrades to the Spruce It Up / See Click Fix tool, the ‘Customer Relationship Management Direction & Implementation’ referenced in the Corporate Quarterly Report, and the ongoing EMM-AM Project.
Requested by Councillor Korotash on March 5, 2026
Administrative Response
The following backgrounder report was prepared by Information Technology/Public Operations/Strategic Services for Council's review.
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Previous Request:
Replacement of Arden Theatre / AHF Marquee Signs
IR-26-10
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Next Request:
Downtown Beautification Update
IR-26-12